HP LaserJet 1010 Service Manual - Page 107

Media Guide., The printed has a gray, background., Toner smears appear on the, printed

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Issue The printed page has a gray background. Toner smears appear on the printed page. Cause Solution The wrong type of paper is selected in the printer properties dialog. Select the correct media type under "Type is" (in the printer properties dialog, on the Paper tab). The print density setting is too high. Decrease the print density using the toolbox utility (Settings tab). The media basis weight is too high. Change the media to a lower basis weight. The print path needs to be cleaned. Clean the print path. (See chapter 4.) The printer is operating in humidity or temperature conditions that are not within the recommended ranges. Move the product to a different location. The print cartridge is worn or damaged. Replace the print cartridge. The print path needs to be cleaned. Clean the print path. (See chapter 4.) The media you are using does not meet HP's specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. The print cartridge is worn or damaged. Replace the print cartridge. The wrong type of paper is selected in the printer properties dialog. Select the correct media type under "Type is" (in the printer properties dialog, on the Paper tab). The fuser damaged. Perform the Half self-test functional check. If the error persists, replace the fuser. If, after replacing the fuser, the error persists, replace the ECU. ENWW Image troubleshooting 95

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Issue
Cause
Solution
The printed page has a gray
background.
The wrong type of paper is
selected in the printer properties
dialog.
Select the correct media type
under "Type is" (in the printer
properties dialog, on the Paper
tab).
The print density setting is too
high.
Decrease the print density using
the toolbox utility (Settings tab).
The media basis weight is too
high.
Change the media to a lower
basis weight.
The print path needs to be
cleaned.
Clean the print path. (See
chapter 4.)
The printer is operating in
humidity or temperature
conditions that are not within
the recommended ranges.
Move the product to a different
location.
The print cartridge is worn or
damaged.
Replace the print cartridge.
Toner smears appear on the
printed page.
The print path needs to be
cleaned.
Clean the print path. (See
chapter 4.)
The media you are using does
not meet HP’s specifications
(for example, it is too moist or
too rough).
Make sure that the media meets
specifications detailed in the HP
LaserJet Printer Family Print
Media Guide.
The print cartridge is worn or
damaged.
Replace the print cartridge.
The wrong type of paper is
selected in the printer properties
dialog.
Select the correct media type
under "Type is" (in the printer
properties dialog, on the Paper
tab).
The fuser damaged.
Perform the
Half
self-test
functional
check
.
If the error persists, replace the
fuser.
If, after replacing the fuser, the
error persists, replace the ECU.
ENWW
Image troubleshooting
95