HP LaserJet 1010 Service Manual - Page 95

Issue, Cause, Solution, the parallel port.

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Issue Cause Solution Is the software installed correctly? Software is not installed correctly, or an error occurred during software installation. Uninstall and then reload the product software. Make sure you use the correct installation procedure and the correct port setting. Does the product print from the computer? Connect the USB cable (or parallel if preferred with the HP LaserJet 1015) to the printer and the computer. Print a test page from the printer properties box or print from an application like Notepad. The cable is not connected correctly. An incorrect driver is selected. Other devices are connected to the parallel port. There is an LPT port driver problem in Microsoft Windows. Reconnect the cable. Select the proper driver. Disconnect the other devices and try again to print. Correct or reset the computer's port settings. ENWW Basic troubleshooting 83

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Issue
Cause
Solution
Is the software installed
correctly?
Software is not installed
correctly, or an error occurred
during software installation.
Uninstall and then reload the
product software. Make sure
you use the correct installation
procedure and the correct port
setting.
Does the product print from the
computer?
Connect the USB cable (or
parallel if preferred with the HP
LaserJet 1015) to the printer
and the computer. Print a test
page from the printer properties
box or print from an application
like Notepad.
The cable is not connected
correctly.
Reconnect the cable.
An incorrect driver is selected.
Select the proper driver.
Other devices are connected to
the parallel port.
Disconnect the other devices
and try again to print.
There is an LPT port driver
problem in Microsoft Windows.
Correct or reset the computer’s
port settings.
ENWW
Basic troubleshooting
83