HP LaserJet Enterprise P3015 HP LaserJet P3010 Series - Software Technical Ref - Page 203

Troubleshooting the product setup, Remove the printing-system software from Macintosh operating

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11. If the product has a duplex unit, select the Duplex Unit check box. 12. In the Paper Matching: drop-down menu, select one of the following options: ● Prompt User for correct size ● Nearest Size & Scale ● Nearest Size & Crop 13. Click Apply Changes, and then close the Printer List dialog box. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 4. Turn the computer off and then on. 5. Reconnect the USB cable from the computer to the product. If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the product PPD. Remove the printing-system software from Macintosh operating systems 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the product .GZ file and drag it to Trash. 3. Empty the Trash. Macintosh ENWW Macintosh install and uninstall instructions 185

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11.
If the product has a duplex unit, select the
Duplex Unit
check box.
12.
In the
Paper Matching:
drop-down menu, select one of the following options:
●
Prompt User for correct size
●
Nearest Size & Scale
●
Nearest Size & Crop
13.
Click
Apply Changes
, and then close the
Printer List
dialog box.
Troubleshooting the product setup
If the product does not appear in the printer list after an installation:
Complete each one of these solutions in the order given, and restart the setup process after each one
to see if the issue has been resolved.
●
Verify that the USB or network cable is connected between the product and the computer and that
the product is powered on.
●
Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a
different USB port.
●
Turn the product off and then back on.
●
Turn the computer off and then back on.
●
If you are using a USB hub on the computer, disconnect any other USB devices from the hub.
If the wrong PPD appears in the Kind column in the printer list after installation:
1.
Unplug the USB cable.
2.
Delete the print queue with the incorrect type (for example, Generic PostScript Printer).
3.
Reinstall the printing-system software.
4.
Turn the computer off and then on.
5.
Reconnect the USB cable from the computer to the product.
If these steps do not resolve the problem, delete the incorrect print queue, click
Add
, choose the product
from the list, and then browse manually for the product PPD.
Remove the printing-system software from Macintosh operating systems
1.
Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in
Library/Printers/PPDs/Contents/Resources:<lang>.lproj
, where
<lang>
is the appropriate
language.
2.
Choose the product .GZ file and drag it to
Trash
.
3.
Empty the
Trash
.
ENWW
Macintosh install and uninstall instructions
185
Macintosh