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Network Diagnostic Utility (NDU)

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Network Diagnostic Utility (NDU) Network Diagnostic Utility is a downloadable tool to help identify and fix common problems when installing or using HP products on your home network. The NDU guides you through the following troubleshooting steps: ● Identify network and Internet connection problems. ● Identify communication problems between the product and the network. ● Check for required HP software to connect your product over the network. ● Troubleshoot firewalls blocking communication. For detailed instructions and to download the NDU, go to http://h10025.www1.hp.com/ewfrf/wc/ document?docname=c02037530&lc=en&dlc=en&cc=us ENWW Network Diagnostic Utility (NDU) 165

Section	Page
Document and product basics	17
Purpose and scope	18
Software availability and localization	19
Printing-system software on the Web	19
In-box printing-system software CD	19
HP LaserJet Windows software CD	19
CD versions and language support	20
Driver languages	22
Installer languages	23
Documentation languages	24
Windows software description and installation	25
Introduction	25
Install overview	26
Software installation types for Windows	26
Installation options	26
CD installation and HP Smart Install installation	27
Supported operating systems for Windows	27
Software installation types for Windows	27
Installation for software components from the Web	28
Supported operating systems for Windows	28
Software installation types for Windows	28
HP LaserJet software components for Windows	29
Installer	29
Uninstaller	29
Print drivers	29
HP PCL 6 Print Driver, PCL 5 Universal Print Driver, and PS Universal Print Driver	29
Printer-driver version numbers for Windows operating systems	29
HP PCL 6 printer driver for Windows	30
Introduction	30
Access print drivers	30
Printing Preferences driver tabs	31
Properties driver tabs	31
Help system	32
“What's this?” Help	32
Incompatible print settings messages	32
Advanced tab features	34
Graphic	35
Image Color Management	35
True Type Font	35
Document Options	35
Advanced Printing Features	35
Printer Features	36
Layout Options	37
Printing Shortcuts tab features	37
Use defined printing shortcuts	38
General Everyday Printing	39
Paper sizes	39
Paper source	40
Paper type	40
Print on both sides	42
Pages per sheet	42
Color options	42
Factory Defaults	42
Envelopes	43
Cardstock Heavy	43
Labels	43
Transparencies	43
EcoSMART Settings	43
Booklet Printing	44
Snapshot Photos	44
Glossy/Presentation	44
Create a custom printing shortcut	44
Paper/Quality tab features	45
Paper Options	45
Paper sizes	46
Custom Paper Size	46
Name	46
Paper size	47
Units	47
Custom width and height control limits	47
Paper source	47
Paper type	48
Special pages	50
Covers	50
Print pages on different paper	50
Document preview image	51
Print Quality	51
EconoMode check box	51
Print Quality group box	51
Effects tab features	52
Resizing Options	53
Actual size	53
Print document on	53
Scale to fit	53
% of actual size	53
Document preview image	54
Watermarks	54
Current watermarks	55
Watermark Message	56
Message Angle	56
Font Attributes	56
Default watermark settings	58
Finishing tab features	58
Document Options	59
Print on both sides	60
Print on both sides	60
Flip Pages Up	61
Booklet layout	61
Book and Booklet Printing	61
Pages per sheet	62
Print page borders	63
Page order	63
Document preview image	63
Orientation	63
Color tab features	64
Color Options	65
Automatic	65
Manual	65
Neutral Grays	66
Color Themes	66
Default (sRGB)	66
Photo (sRGB)	67
Photo (Adobe RGB 1998)	67
Vivid (sRGB)	67
None	67
Document preview image	67
HP EasyColor	68
Services tab features	68
Internet Services	69
Device Settings tab features	69
Form to Tray Assignment	70
Font Substitution Table	70
External Fonts	70
Installing external fonts	71
Removing external fonts	71
Installable Options	71
Automatic Configuration	71
Printer Status Notification	71
Tray 3	72
Duplex Unit (for 2–Sided Printing)	72
Allow Manual Duplexing	72
Printer Memory	72
Job Separator	72
About tab features	72
Driver configuration for Windows	73
Driver autoconfiguration	73
Bidirectional communication	74
Enterprise AutoConfiguration	74
Update Now	76
HP Driver Configuration	77
Continuous export	79
Font support	79
Basic fonts	79
Default fonts	80
HP ePrint	82
HP Update	82
Help & Learn Center	83
Toner Cartridge Authentication	84
HP Device Toolbox	85
Status tab	86
Device Status	86
Supplies Status	87
Device Configuration page	88
Network Summary page	89
Reports	89
Color Usage Log	91
Event Log page	91
System tab	92
Device Information page	92
Paper Setup page	93
Print Quality page	93
Energy Settings page	94
Print Density page	95
Paper Types page	96
System Setup page	96
Service page	97
Product Security page	97
Print tab	97
Printing	98
PCL5	98
PostScript	98
Networking tab	99
Network Summary	100
IPv4 Configuration	100
IPv6 Configuration	101
Wireless Configuration	102
Network Identification	102
Advanced page	104
Certificates page	104
EWS Encryption page	105
SNMP page	105
HP Web Services tab	106
Web Services Setup page	106
Proxy Settings page	106
HP Web Jetadmin	107
HP Product Improvement Program	107
Online product registration	108
Detailed Windows installation instructions	109
Use the Recommended installation with HP Smart Install or the CD	109
Perform a custom installation with HP Smart Install or the CD	117
Remove software	125
Use the HP Uninstall utility to remove the product software	125
Use the software CD to remove the product software	127
Remove the print driver by using the Windows Add or Remove Programs feature	130
Uninstall the print driver by using the Server Properties feature	132
Mac software and utilities	133
Software installation methods	134
CD installation	134
Supported operating systems for Mac	134
Supported languages	134
Installed software components for Mac	134
HP LaserJet software components and utilities for Mac	135
HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PPD	135
HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PDE	135
HP USB EWS Gateway	136
HP Utility for Mac	136
Open the HP Utility	136
HP Utility toolbar	137
Supplies Status	138
Device Information	139
Test	139
Color Usage	140
File Upload	140
Upload Fonts	141
HP ePrintCenter	142
Supplies Management	142
Duplex Mode	143
Trays Configuration	143
Network Settings	144
Auto-off	145
Additional Settings	146
Message Center	147
Supported print drivers for Mac	147
Priority for print settings for Mac	147
Install the Mac printing-system software	148
General installation for Mac operating systems	148
Detailed Mac installation	149
Setup instructions	158
Set up a printer with a Mac	158
Troubleshoot the product setup	159
Remove the printing-system software from Mac operating systems	160
Linux and Unix	165
Linux information	166
Unix information	167
Engineering details	169
Introduction	169
File to E-mail utility	170
Capture PRN for Mac (CUPS capture)	171
HP Driver Deployment Utility	172
Network Diagnostic Utility (NDU)	181
Printer Diagnostic Utility (PDU)	182
SAP Printing	183
Citrix	184
Using the HP Universal Print Driver for Windows in Citrix environments	184
Traditional mode	184
Dynamic mode	184
Running the Citrix StressPrinters test using default settings	185
The difference between the Citrix and HP UPDs	185
HP and Citrix UPD recommendations	186
Known limitation of the UPD when used for auto-created printers or redirected printers with client p ...	186
Client printer settings not reflected in auto-created printers	186
Print troubleshooting	187
Print-quality troubleshooting tools	187
Repetitive image defects ruler	187
Calibrate the product	187