Konica Minolta bizhub 181 NC-503 User Manual - Page 240

Scope Web Connection, Troubleshooting, NC-503

Page 240 highlights

Troubleshooting 9 Problem Cause Remedy Page reference Transmission is possible, but the image cannot be outputted at the recipient's terminal or computer. The recipient's terminal is not able to handle the sent image. Change the size, resolution and compression encoding method so that they are supported by the recipient's terminal, and then try sending the data again. p. 6-10 p. 6-19 The document was sent with no text inserted. With some e-mail applications, if an e-mail message is received containing no text and only an attached file, it may not be possible to open the attached file. Therefore, text should be inserted into the document that is sent. p. 4-25 PageScope Web Connection Problem Cause Remedy Page reference A connection to PageScope Web Connection cannot be established. The IP address for the device is not specified correctly. The URL setting in the Web browser is incorrect. Specify the IP address. In the "Address" box, type the IP address of the specified device. p. 4-7 p. 8-4 The settings in the Web browser are incorrect. Even though the device can be accessed, certain settings must be specified according to the network configuration in order to establish a connection. For details, contact your network administrator. If proxy settings are speci- Use the proxy settings in - fied with the browser and the browser to add the IP the IP address of this copi- address of this copier to er cannot be recognized by the list of exceptions that the proxy server, the Page- the proxy server will not Scope Web Connection use. window cannot be displayed. The LAN cable is damaged. Replace the LAN cable. - The text in the win- The browser is too small. Increase the size of the - dow is disorganized. browser. An appropriate font size is Specify an appropriate font - not selected. size for the computer and in the browser. "·" appears in the Depending on the browser, - - window. this character may appear. NC-503 9-3

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Troubleshooting
9
NC-503
9-3
PageScope Web Connection
Transmission is pos-
sible, but the image
cannot be outputted
at the recipient’s ter-
minal or computer.
The recipient’s terminal is
not able to handle the sent
image.
Change the size, resolution
and compression encoding
method so that they are
supported by the recipi-
ent’s terminal, and then try
sending the data again.
p. 6-10
p. 6-19
The document was sent
with no text inserted.
With some e-mail applica-
tions, if an e-mail message
is received containing no
text and only an attached
file, it may not be possible
to open the attached file.
Therefore, text should be
inserted into the document
that is sent.
p. 4-25
Problem
Cause
Remedy
Page refer-
ence
Problem
Cause
Remedy
Page refer-
ence
A connection to Pag-
eScope Web Con-
nection cannot be
established.
The IP address for the de-
vice is not specified cor-
rectly.
Specify the IP address.
p. 4-7
The URL setting in the Web
browser is incorrect.
In the “Address” box, type
the IP address of the spec-
ified device.
p. 8-4
The settings in the Web
browser are incorrect.
Even though the device
can be accessed, certain
settings must be specified
according to the network
configuration in order to
establish a connection. For
details, contact your net-
work administrator.
If proxy settings are speci-
fied with the browser and
the IP address of this copi-
er cannot be recognized by
the proxy server, the Page-
Scope Web Connection
window cannot be dis-
played.
Use the proxy settings in
the browser to add the IP
address of this copier to
the list of exceptions that
the proxy server will not
use.
The LAN cable is damaged.
Replace the LAN cable.
The text in the win-
dow is disorganized.
The browser is too small.
Increase the size of the
browser.
An appropriate font size is
not selected.
Specify an appropriate font
size for the computer and
in the browser.
“·” appears in the
window.
Depending on the browser,
this character may appear.