Konica Minolta bizhub C550 bizhub C451/C550/C650 Fax Driver Operations User Ma - Page 52

Troubleshooting

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Troubleshooting 4 4 4.1 Troubleshooting Unable to Fax This chapter explains the troubleshooting procedures for possible malfunctions. Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command is applied. Symptom The message "No printers are connected." or "Print error" appears. Probable cause The fax driver specified for faxing may not be compatible with the printer controller. The network cable, or USB cable is disconnected. Action Check the printer name selected. Check that the cable is connected properly. The machine does not start faxing although the printing operation was completed on the computer. An error has occurred in this machine. Available memory space is not sufficient. The fax driver specified for faxing may not be compatible with the printer controller. The network cable, or USB cable is disconnected. An error has occurred in this machine. A print job is queued in this machine, delaying printing. If the account track settings have been applied, an unregistered department name (or password) may have been entered. If the authentication settings have been applied, an unregistered user name (or password) may have been entered. Available computer memory space is not sufficient. The connection of this machine to the network is not yet established (while connecting to a network). The enhanced security mode may be enabled on this machine. Check this machine's control panel. Perform a test print to check whether faxing is possible. Check the printer name selected. Check that the cable is connected properly. Check this machine's control panel. Check the job order on the Active Jobs list of the machine's control panel. Enter the correct department name (or password). Enter the correct user name (or password). Perform a test print to check whether faxing is possible. Consult with the network administrator. Specify the authentication settings in the enhanced security mode. For details, consult with the network administrator. If the problem persists after all of these procedures have been performed, read the User's Guide [Copy Operations], [Fax Operations] or [Print Operations]. Fax Driver 4-1

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Fax Driver
4-1
Troubleshooting
4
4
Troubleshooting
4.1
Unable to Fax
This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command
is applied.
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations], [Fax Operations] or [Print Operations].
Symptom
Probable cause
Action
The message "No printers
are connected." or "Print
error" appears.
The fax driver specified for faxing may not
be compatible with the printer controller.
Check the printer name selected.
The network cable, or USB cable is dis-
connected.
Check that the cable is connected prop-
erly.
An error has occurred in this machine.
Check this machine’s control panel.
Available memory space is not sufficient.
Perform a test print to check whether fax-
ing is possible.
The machine does not start
faxing although the printing
operation was completed
on the computer.
The fax driver specified for faxing may not
be compatible with the printer controller.
Check the printer name selected.
The network cable, or USB cable is dis-
connected.
Check that the cable is connected prop-
erly.
An error has occurred in this machine.
Check this machine’s control panel.
A print job is queued in this machine, de-
laying printing.
Check the job order on the Active Jobs list
of the machine’s control panel.
If the account track settings have been
applied, an unregistered department
name (or password) may have been en-
tered.
Enter the correct department name (or
password).
If the authentication settings have been
applied, an unregistered user name (or
password) may have been entered.
Enter the correct user name (or pass-
word).
Available computer memory space is not
sufficient.
Perform a test print to check whether fax-
ing is possible.
The connection of this machine to the net-
work is not yet established (while con-
necting to a network).
Consult with the network administrator.
The enhanced security mode may be en-
abled on this machine.
Specify the authentication settings in the
enhanced security mode. For details,
consult with the network administrator.