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Kyocera FS-C2126MFP FS-C2026MFP/C2126MFP Operation Guide - Page 430

Solving Malfunctions, Symptom, Checkpoints, Corrective Actions, Reference - troubleshooting

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom The operation panel does not respond when the main power switch is turned on. Pressing the Start key does not produce copies. Blank sheets are ejected. Faint or blurred printing Checkpoints Is the machine plugged in? Is there a message on the Message Display? Is the machine in Sleep mode? Are the originals loaded correctly? - Is the machine in Auto Density mode? Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is EcoPrint mode enabled? - Corrective Actions Plug the power cord into an AC outlet. Determine appropriate response to the message and respond accordingly. Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 20 seconds. When placing originals on the platen, place them face-down and align them with the original size indicator plates. When placing originals in the document processor, place them face-up. Check that the application software is correctly operated. Set the correct density level for auto density. Select the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Disable EcoPrint mode. Make sure the paper type setting is correct the paper being used. Reference Page - - 2-9 2-43 2-45 - - 5-16 - 9-4 9-4 2-26 4-10 8-13 8-15 10-2

Section	Page
Included Guides	2
CD-ROM (Product Library)	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	7
To make copies	7
To print	7
To send documents	8
To send a FAX (Only on products with the fax function installed)	9
Menu Map	10
Environment	23
Cautions when handling consumables	24
Other precautions	25
Laser Safety (Europe)	26
SAFETY OF LASER BEAM (USA)	27
Safety Instructions Regarding the Disconnection of Power (USA)	29
Legal Restriction on Copying/Scanning	31
Legal and Safety Information	33
Legal Information	34
Regarding Trade Names	35
Energy Saving Control Function	39
Automatic 2-Sided Copy Function	39
Paper Recycling	39
Energy Star (ENERGY STAR®) Program	39
About this Operation Guide	40
Conventions in This Guide	41
1 Part Names	43
Operation Panel	44
Machine	46
2 Preparation before Use	49
Check bundled items	50
Documents Contained in the Included CD-ROM	50
Determining the Connection Method and Preparing Cables	51
Connection Example	51
Preparing Necessary Cables	52
Connecting Cables	53
Power On/Off	55
Power On	55
Power Off	55
Sleep and Auto Sleep	57
Switching the Language for Display [Language]	58
Setting Date and Time	59
Network Setup (LAN Cable Connection)	62
TCP/IP (IPv4) Setup (when an IP address is automatically assigned)	62
TCP/IP (IPv4) Setup (by Entering IP Addresses)	64
Installing Software	70
COMMAND CENTER (Settings for E-mail)	71
Sending E-mail	72
Loading Paper	74
Before Loading Paper	74
Loading Paper in the Cassettes	75
Loading Paper in the Multi Purpose Tray	77
Loading Envelopes or Hagaki	79
Paper stopper	82
Specifying Paper Size and Media	83
Loading Originals	91
Placing Originals on the Platen	91
Loading Originals in the Document Processor	92
Installing Printer Driver	94
Installing Printer Driver in Windows	94
Express Mode	95
Custom Mode	96
Installing Printer Driver in Macintosh	97
Setting TWAIN Driver	100
Setting WIA Driver (Windows 7, Windows Vista and Windows Server 2008)	101
3 Basic Operation	103
Login/Logout	104
One-Touch Keys and Program Keys	105
Registering Settings	106
Changing and Deleting Settings	107
Recalling Settings	107
Message Display	108
Copying	109
Adjusting Density	111
Selecting Image Quality	113
Zoom Copying	115
Duplex Copying	118
Collate Copying	122
Printing - Printing from Applications	124
Printer Driver Help	126
Sending	127
Send as E-mail	128
Send to Folder (SMB)/Send to Folder (FTP)	130
Preparation for sending a document to a PC	134
Creating a Shared Folder	136
Configuring Windows Firewall (for Windows 7)	141
Confirm Destination Screen	145
Specifying Destination	146
Choosing from the Address Book	146
Destination Search	147
Choosing by One-Touch Key	148
Sending to Different Types of Destinations (Multi Sending)	149
Scanning using TWAIN	150
Canceling Jobs	152
Canceling Jobs	152
Checking Remaining Toner and Paper	153
Checking Remaining Toner	153
Checking Remaining Paper	153
4 Copying Functions	155
Original Size	156
Paper Selection	158
Selecting the Cassette	158
Selecting the Multi Purpose Tray	159
Original Orientation	162
When placing originals on the platen	162
When placing originals on the document processor	162
EcoPrint	164
Combine Mode	165
2-in-1 Mode	165
4-in-1 Mode	166
Types of Page Boundary Lines	166
Continuous Scan	168
Job Finish Notice	169
File Name Entry	171
Print Override	172
Color Selection	173
Color Balance	174
Sharpness	176
Background Density	177
Saturation	179
5 Sending Functions	181
Original Size	182
Sending Size	184
Zoom	186
Duplex Sending	188
Original Orientation	190
File Format	192
File Separation	194
Original Image	195
Adjusting Density	196
Scan Resolution	198
Color / Grayscale / Black and White Selection	199
Continuous Scan	200
File Name Entry	201
Subject and Body Entry	202
Sharpness	203
Background Density	204
WSD Scan	206
Job Finish Notice	208
FTP Encrypted TX	210
Scanning Image using Application	211
About Color Profiles	211
Selecting a color profile compatible with this device	211
6 Document Box	213
Printing Documents Stored in USB Memory	214
Limitations	214
Printing	214
JPEG/TIFF Print	215
XPS FitTo Page	216
Saving Documents to USB Memory (Scan to USB)	217
Storing Documents	217
Removing USB Memory	219
Printing from a Job Box	220
Private Print	220
Quick Copy mode	222
7 Status / Job Cancel	225
Checking Job Status	226
Available Status Screens	226
When complete job name not displayed in detailed information	227
When complete job name not displayed in detailed information	229
When complete destination name not displayed in detailed information	229
When complete job name not displayed in detailed information	231
When complete destination information not displayed in detailed information	231
Checking Job History	232
Available Job History Screens	232
Displaying Print Job Log	232
When complete job name not displayed in detailed information	233
When complete destination information not displayed in detailed information	233
Displaying Send Job Log	234
When complete job name not displayed in detailed information	235
When complete destination name not displayed in detailed information	235
Displaying Store Job Log	235
When complete job name not displayed in detailed information	236
When complete destination information not displayed in detailed information	236
Sending the Job Log History	237
Displaying Job Log History Menu	237
Setting the destination	238
Confirming Current Destination	238
Registering Destination	239
Automatic Job Log History Transmission	240
Manual Job Log History Transmission	240
Setting E-mail Subject	241
Pause and Resumption of Jobs	242
Canceling of Jobs	242
Device/Communication	243
Check of Device Status	243
Handling the Devices	244
8 Default Setting (System Menu)	247
Common Settings	248
How to display the Sys. Menu/Count. menu	248
Switching the Language for Display [Language]	249
Default Screen	251
Sound	252
Display Bright.	253
Original/Paper Settings	254
Preset Limit	271
Switching Unit of Measurement	272
Error Handling	273
Function Defaults	275
Login Operation	304
Optional Memory	305
RAM Disk Mode	306
Copy Settings	308
Photo Processing	308
Paper Selection	309
Auto Paper Selection	310
Auto % Priority	311
DP Read Action	312
Select Key Set	314
Sending Settings	316
Select Key Set	316
Destination confirmation screen before transmission	318
Document Box Settings	320
Select Key Set	320
Job Box	322
Printer Settings	325
Emuration Set	325
Color Setting	328
EcoPrint	328
Override A4/LTR	329
Duplex	330
Copies	331
Orientation	333
Gloss Mode	334
Wide A4	335
FormFeed Timeout	335
LF Action	336
CR Action	337
Print Offset	338
Paper Feed Mode	339
Printing Reports/Sending Notice	341
Printing Reports	341
Send Result Report	345
Adjustment/Maintenance	347
Copy Denst. Adj.	347
Send/Box Density	348
AutoColorCorrect	349
ColorCalibration	350
Color Regist.	350
Correct. Bk Line	357
LaserScanner Cln (Laser scanner cleaning mode setting)	358
Drum Refresh (Drum refresh mode setting)	359
Altitude Adj. (Altitude adjustment setting)	360
MC (Main charger output setting)	361
Date/Timer	363
Date/Time	363
Date Format	365
Time Zone	366
Summer Time	367
Auto Error Clear	368
Sleep Timer	371
Sleep Level	372
Auto Panel Reset	374
Unusable Time	376
Editing Destination (Address Book/Adding One-Touch Keys)	379
Adding an Individual Destination	379
Entering Folder (SMB/FTP) Address	381
Adding a Group	385
Editing a Destination	389
Adding a Destination on One-touch Key	391
Restarting the System	394
Network Setup	395
LAN Interface Setup	395
TCP/IP (IPv4) Setup	396
TCP/IP (IPv6) Setup	396
NetWare Setup	397
AppleTalk Setup	399
WSD Scan Setup	400
WSD Print Setup	401
Protocol Detail	403
Network Security	406
SSL Setting	406
SNMPv3 Setting	411
IPSec Setting	412
Interface Block Setting	414
USB Host (USB memory slot setting)	414
USB Device (USB interface setting)	415
Optional interface (Optional interface card setting)	417
Security Level (Security Level setting)	419
Optional Functions	420
Op Functions	420
9 Maintenance	421
Cleaning	422
Glass Platen	422
Document Processor	422
Cleaning the paper transfer unit	423
Toner Container Replacement	424
Toner Container Replacement	424
Replacing the Waste Toner Box	426
Replacing the Waste Toner Box	426
Prolonged Non-Use and Moving of the Machine	428
10 Troubleshooting	429
Solving Malfunctions	430
Responding to Error Messages	435
Alphanumeric	435
Responding to an ATTENTION Indicator Flashes	443
Clearing Paper Jams	444
Paper jams	444
Online Help Messages	445
Multi Purpose Tray	445
Paper Cassette/Paper Feeder	446
Paper jam in the paper feeder	447
Inside the Machine	447
Document Processor	448
11 Management	451
User Login Administration	452
First User Login Administration	452
Displaying user control	452
Enabling/Disabling User Login Administration	453
Login/Logout	455
Adding a User	456
Changing User Properties	458
Enabling/Disabling Group Authentication	460
Displaying Network User Property	461
Unknown login user name Job	462
Job Accounting	463
First Job Accounting Setup	463
Enabling/Disabling Job Accounting	463
Login/Logout	465
Adding an Account	466
Managing Accounts	467
Managing the Copier/Printer Counts	469
Restricting the Use of the Machine	470
Default Counter Limit	475
Counting the Number of Pages Printed	477
Printing an Accounting Report	481
Checking the Counter	483
Appendix	485
Optional Equipment	486
Overview of Optional Equipment	486
Paper Feeder	486
Expansion Memory	486
Optional Function	488
Character Entry Method	491
Keys Used	491
Selecting Type of Characters	492
Entering Characters	493
Paper	495
Cassette	495
Optional paper feeder	495
Optional paper feeder (Multi Purpose)	495
Multi Purpose tray (MP tray)	495
Basic Paper Specifications	497
Choosing the Appropriate Paper	498
Special Paper	500
Color balance adjustment	505
Sharpness adjustment	506
Color saturation adjustment	506
Specifications	507
Machine	507
Printer	509
Scanner	510
Document Processor	511
Environmental Specifications	511
Glossary	512

Match case Limit results 1 per page

Troubleshooting

10-2

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the

following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel

does not respond

when the main power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

Message Display?

Determine appropriate response to

the message and respond

accordingly.

—

Is the machine in Sleep

mode?

Press the

Power

key to recover

the machine from Sleep mode. The

machine will be ready to copy

within 20 seconds.

2-9

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the original size

indicator plates.

2-43

When placing originals in the

document processor, place them

face-up.

2-45

—

Check that the application software

is correctly operated.

—

Faint or blurred

printing

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Select the correct density level.

5-16

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-4

Is there a message indicating

the addition of toner?

Replace the toner container.

9-4

Is the paper damp?

Replace the paper with new paper.

2-26

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-10

—

Make sure the paper type setting is

correct the paper being used.

8-13

8-15