Kyocera TASKalfa 3510i PrintFleet DCA Setup & User's Guide Rev- 4.2.1
Kyocera TASKalfa 3510i Manual
View all Kyocera TASKalfa 3510i manuals
Add to My Manuals
Save this manual to your list of manuals |
Kyocera TASKalfa 3510i manual content summary:
- Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 1
PrintFleet Printer DCA Version 4.2.1 User Guide As of October 14, 2013. © 2013 PrintFleet Inc. All rights reserved. - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 2
Guide. The content of this user manual is furnished for informational use only, and is subject to change without notice. Except as permitted by license, no part VeriSign in the United States and/or other countries. Microsoft, Windows, Internet Explorer, and SQL Server are trademarks or registered - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 3
Chapter 1 Introduction 1 1.1 Device support 1 1.2 Obtaining software updates 2 1.3 Contacting Technical Support 2 Chapter 2 Using the 10 Changing the web service settings 11 Enabling Intelligent Update 12 Enabling Remote Configuration 12 Troubleshooting Printer DCA communication problems - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 4
Reviewing the End User License Agreement (EULA 27 2.10 Understanding 33 Rescanning specific IP addresses Codes for Printer DCA 37 Managing Printer DCAs 38 Remotely managing Printer DCA installations using Semaphore . . . 39 4.2 Troubleshooting stale data issues 40 4.3 Providing technical support - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 5
market. PrintFleet is continuously adding model support into our software products. Supported models are not all supported to the same extent. For example, one model may be supported for all available data types, while another may only be supported for specific data types, such as device description - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 6
maintenance kit levels non-toner supply levels asset number monochrome or color identification location LCD reading device status error codes toner levels MAC address manufacturer firmware miscellaneous (machine specific) The Local Print Agent collects the following data types: • Device driver - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 7
, and for a list of data types that are collected, see "Device support" on page 1. This chapter discusses: • Obtaining/Distributing the Printer DCA software • Installing and activating the Printer DCA • Managing the Printer DCA service • Configuring communication settings • Configuring network - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 8
optimizing your Printer DCA settings (consult the PrintFleet Suite Pro User Guide for further details): • Use PrintFleet Auditor to perform network scans with own method of distributing the file, such as: email, or a download link. Installing and activating the Printer DCA The Printer DCA should be - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 9
applicable computers. See "Managing local devices with Local Print Agent" on page 29. An additional Printer DCA should be installed on a separate computer for each 10,000 imaging devices on the network or 100,000 IP addresses. If so, take note of the subnets and IP ranges to ensure they are - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 10
issue specifically, visit Installation Folder screen, either leave the default folder displayed, or enter a new Wizard, select the language from the drop down list and select Next. 9. In the Printer DCA in the Server box. • Enter the PIN code in the PIN Code box. • Optionally, if the location is - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 11
diagnose the nature of the problem. This subsequent test involves sending the following http network request: http://networktest.printfleet.com/ 10. In the Scan Settings screen, you will be shown a list of preconfigured IP ranges that will be added to your default Printer DCA network scan. This - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 12
The Printer DCA runs as a Windows service by default. Alternatively, the Printer DCA can be set up as a scheduled task. Note PrintFleet Optimizer includes Remote Configuration functionality which enables reading and updating device information for supported Canon devices in real time. If you - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 13
check box, choose 30 minutes from the drop-down list, and set the duration to Indefinitely. • Also in Actions page, click New. The New Action dialog box opens. 10. In the New Action dialog box: • In the Settings (port 80). If you don't use the default port for your chosen method of communication, you - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 14
server, see "Troubleshooting Printer DCA communication problems" on page 12. If a network being scanned with a Printer DCA uses a proxy server, you can configure the Printer DCA to use the proxy settings, which will allow the Printer DCA to scan the network. Note Each Windows login account has - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 15
fields except for Password are populated. 4. In the Communication Method area, click Test to verify the settings are working. 5. Click Save. The Web Service Timeout determines the maximum time that will be allowed for communication between the Printer DCA and the central server. By default, the Web - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 16
Troubleshooting Printer DCA communication problems PrintFleet Printer DCA Using the Printer Data Collection Agent • dca4ws=https://your_new_domain/PFE_WS/ where your_new_domain is your new domain address (such as mycompany.com). Note The web service that support remote configuration 10), use 12 - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 17
following table to troubleshooting potential communication problems. Table 3: Troubleshooting Printer DCA Communication Problems Check if... the port. see the PrintFleet Optimizer User Guide for instructions on setting up a proper security certificate. the problem is not with the send method, - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 18
DCA and/or a specific device on the network , you will have one scan profile called Default. To create a new scan profile: 1. • Click No if you want to manually configure all settings under the General, Advanced you want to edit from the Scan Profile list. 2. Edit settings as applicable under the - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 19
automatically added to the Default scan profile. If the default set of IP addresses IP addresses from a network scan: (1) to specifically not collect information from a device or set the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 20
and import entire lists of scan ranges. To create a file with scan range settings, save a text file with each specification on a separate hostname to include, and an IP range to exclude. 10.0.0.1-10.0.0.200 10.0.1.10 examplehostname (10.0.0.10-10.0.0.50) To export current scan range settings to a - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 21
. To enable scanning of network and/or local devices: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. Under the General tab, in the Scanning Options area, do one or - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 22
tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on scan interval determines how often the Printer DCA will scan the network. The default scan interval is 60 minutes. It is generally not useful to set - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 23
10 server is independent of the scan interval. By default, the Printer DCA will perform a check every requests when it is experiencing problems. To change the scan interval sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 24
to 10,000 milliseconds correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see " the device does not store a specific data field (toner levels, etc.), or a Local responding with incomplete or no information. By default, this value is set to 5. Increasing - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 25
Days, Hours, or Minutes from the list, and entering a number for the interval Save. Community strings act as passwords on networked devices that limit access network administrators can be manually entered in the Printer community string of public by default. To store community strings in the - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 26
tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page the network scan • Telephone numbers collected from devices (masked by default) • Printer DCA host system information (IP address, MAC address - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 27
error, by enabling SNMP traps, the Printer DCA can be notified of the error correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing the Enable SNMP Traps check box. 3. Click Save. By default, during a Printer DCA scan, the Printer DCA will - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 28
any webpage data scraping is done. By default, this value is set to 7500 milliseconds. correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing Viewing queue, archive, and log files For troubleshooting purposes, you might want to view Printer - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 29
do not include specific printing device data fields (meters, toner levels, etc.). supports .log files. To locate the correct file, queue and archive file names have date and time stamps as part of the files into the File Viewer area. By default, the Printer DCA automatically deletes archive and log - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 30
the default language for your Windows operating system. • Select the appropriate language from the list. The Printer DCA has full write permissions enabled at installation, but read-only permissions can be set through use of a password. This will prevent anyone without the password from changing - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 31
installations using Semaphore" on page 39. To update the Printer DCA software manually: • On the Help menu, click Check for Updates. • The update the Help menu, click Review EULA. The EULA is displayed. You can review it online, or print it out to review offline. 2.10 Understanding the network load - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 32
with IP list to import • /profile: This is optional; if not included, 'Default' will be used. • /killgui: Must be "true", or default of "false" is assumed. Example: PrinterDCA.Service.exe /task=ipimport / file=c:\test.txt /profile=test The command will return one of the following error codes (and an - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 33
3. Install Local Print Agent on computers connected to local printers (instructions follow). The Local Print Agent application must be installed on each Print Agent: • Manual installation from the local printer host computer • Printer DCA push tool installation (manual and automated) • Third - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 34
the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan support folder on the system installed with the Printer DCA (its default location). Refer to the user guide for the third party push installation tool for further instructions - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 35
. To scan the network for Local Agent installations: 1. From the Profile drop-down list, select the scan profile that includes the IP addresses you want to scan. By default, the Printer DCA - Local Agent Management window opens with the scan profile currently selected in Printer DCA. If you want to - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 36
window click Specify. The Change Push Install Credentials dialog opens. 2. Use the Username, Password some limited error information, Windows). If it is a printer, it will display the printer name. Not all IP addresses are associated with a specific color coded to highlight potential problems: green - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 37
Perform with Checked:, click Uninstall. • Right-click in the row of a specific IP address for which you want to perform an uninstall and choose Uninstall from with Checked:, click Get Data. • Right-click in the row of a specific IP address for which you want to check the data and choose Get Data - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 38
to rescan just the IP address(es) you are interested in. To rescan specific IP addresses: • Do one of the following: • Under the IP Address beside Perform with Checked:, click Rescan. • Right-click in the row of a specific IP address you want to rescan and choose Rescan from the menu that appears. - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 39
the specified machine will be listed. Viewing Local Print Agent log default text viewer (such as Notepad). Each Printer DCA automatically default for push installs. If necessary, you can select a different Local Print Agent installer to push from Local Agent Management. You might do this if you need a specific - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 40
to and select the Local Print Agent installer you want to use. 3. Click Open. The text at the bottom of the Local Agent Management window changes from Default to User Specified. If you hover the mouse over the User Specified text, a tooltip will appear indicating the path and file name of the - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 41
Optimizer User Guide, but are referenced here as well for your convenience. This chapter discusses: • Managing Printer DCA installations • Troubleshooting stale data issues • Providing technical support • Distributing software updates 4.1 Managing Printer DCA installations Generating PIN Codes for - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 42
the status of a Printer DCA: 1. On the Administration menu, select DCA Administration. 2. In the DCA Listing page, the status of the Printer DCA will be visible in the Status column: • Pending Activation - PIN Code has not been used to activate Printer DCA client. • Active - Printer DCA has been - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 43
files will be processed. To create a new PIN Code for a Printer DCA: 1. In the DCA Information Update enabled. See "Managing the Printer DCA service" on page 8 and "Enabling Intelligent Update Administration menu, select DCA Administration. In the DCA Listing page, click on the Printer DCA name to - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 44
service. Address input box. 4.2 Troubleshooting stale data issues Devices support to your PrintFleet customers: Note All issues should be tracked with a custom or commercially available CRM (Customer Relationship Management) software solution. • Track all incoming calls and emails. Specifically - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 45
call. There should be a plan in place that specifies levels of problems and their expected response times. • Make self help materials available to your customers to minimize the need for telephone and email support. • Review support call records on a weekly basis to flag any recurring issues that - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 46
Agent Checklist and Installation Requirements Please use the following guide to ensure you are meeting all installation requirements prior SP1, the .NET Framework is considered a component of the Windows OS. Components follow the support life cycle of their parent product or platform. • Requirements - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 47
PrintFleet Printer DCA Windows OS. Components follow the support life cycle of their parent product or platform. Virtualization software support: If you want to install the Printer DCA on a virtual machine, the VMWare GSX virtualization software will support the installation. Important: • Do not - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 48
25 viewing 24 C copiers. See devices D data_queue folder 13 devices support 1 E enabling Remote Configuration 12 F fax machines. See devices firewalls DCA deleting 25 viewing 24 M maximum devices, Printer DCA 5 model support 1 multiple subnets 5 N network load, Printer DCA 27 network timeout 5 O - Kyocera TASKalfa 3510i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 49
Semaphore 39 stale data, troubleshooting 40 subnets, multiple 5 support, models 1 support, technical. See technical support T technical support PrintFleet Printer DCA Index contacting 2 providing 40 throttling 19 timeout, network 5 troubleshooting Printer DCA transmission problems 13 stale data 40
PrintFleet Printer DCA
Version 4.2.1
User Guide
As of October 14, 2013.
© 2013 PrintFleet Inc. All rights reserved.