Kyocera TASKalfa 3510i PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 17

13

PrintFleet Printer DCA

Using the Printer Data Collection Agent

the following table to troubleshooting potential communication

problems.

Table 3: Troubleshooting Printer DCA Communication

Problems

Check if...

If not...

the selected send method

(HTTP or HTTPS) corresponds

with the port you have chosen

to transmit data through.

change the send method to

correspond with the port

number chosen, or change the

port number to correspond with

the send method chosen.

the port you have selected is

open on the network.

have the network administrator

open the selected port.

the PrintFleet distributor has a

valid SSL security certificate, if

you are attempting to send via

HTTPS.

see the

PrintFleet Optimizer

User Guide

for instructions on

setting up a proper security

certificate.

the Printer DCA is successfully

collecting data from the

internal network by looking in

the

data_queue

or

data_archive

folder located in

the folder where the Printer

DCA was installed—if there is

data in this folder, the Printer

DCA is successfully collecting

data.

the problem is not with the

send method, but with the

collection of data on the

internal network.

the destination URL is correct

by looking in the Summary

area of the

Status

tab in the

Printer DCA.

obtain a new PIN code and

reactivate the Printer DCA. See

“Installing and activating the

Printer DCA” on page 4.

the network is free of firewalls.

there are not usually problems

with firewalls, but ask the

network administrator if there

is a chance this may be the

problem.

2.5

Configuring network scan settings

The Printer DCA network scan settings determine how the Printer

DCA collects information from the internal network, and provides

options for transmitting the information to the central server. Scan

profiles can be used to configure multiple types of network scans

that will run independently. For example, you might want different

scan and transmission settings for networked and local devices.

Section	Page
PrintFleet Printer DCA	1
Table of Contents	3
Chapter 1 Introduction	5
1.1 Device support	5
1.2 Obtaining software updates	6
1.3 Contacting Technical Support	6
Chapter 2 Using the Printer Data Collection Agent	7
2.1 Obtaining/Distributing the Printer DCA software	8
2.2 Installing and activating the Printer DCA	8
2.3 Managing the Printer DCA service	12
Installing and starting the Printer DCA service	12
Setting up the Printer DCA as a scheduled task	12
2.4 Configuring communication settings	13
Changing and testing the communication method and port	13
Using proxy settings	14
Changing the web service settings	15
Enabling Intelligent Update	16
Enabling Remote Configuration	16
Troubleshooting Printer DCA communication problems	16
2.5 Configuring network scan settings	17
Managing scan profiles	18
Specifying which devices to scan	18
Enabling scanning of network and/or local devices	21
Enabling broadcast scanning	21
Enabling Rapid Scan	22
Enabling Printer Job Language (PJL)	22
Setting the scan interval	22
Setting the network timeout	23
Setting the Local Print Agent timeout	24
Setting the number of SNMP retries	24
Using Focus Scans	25
Storing SNMP community strings	25
Masking private data	26
Enabling SNMP traps	27
Disabling real time Printer DCA status	27
Setting the WebPage timeout	28
2.6 Viewing queue, archive, and log files	28
Deleting old archive and log files	29
2.7 Configuring language and read/write settings	30
2.8 Updating the Printer DCA software	31
2.9 Reviewing the End User License Agreement (EULA)	31
2.10 Understanding the network load associated with the Printer DCA	31
2.11 Printer DCA Command Line Options	32
Chapter 3 Managing local devices with Local Print Agent	33
3.1 Installing Local Print Agent	33
3.2 Managing Local Print Agent	34
Starting the Local Agent Management tool	35
Scanning for Local Agent installations	35
Changing the active user for Local Agent Management	35
Interpreting the Local Agent Management scan results	36
Performing a Push Install of Local Print Agent	37
Uninstalling Local Print Agent	37
Checking the data returned by Local Print Agent	37
Rescanning specific IP addresses	38
Configuring a Local Print Agent installation	38
Viewing Local Print Agent log files	39
Changing the Local Print Agent version to install	39
Chapter 4 Printer DCA Settings in PrintFleet Optimizer	41
4.1 Managing Printer DCA installations	41
Generating PIN Codes for Printer DCA	41
Managing Printer DCAs	42
Remotely managing Printer DCA installations using Semaphore	43
4.2 Troubleshooting stale data issues	44
4.3 Providing technical support	44
4.4 Distributing software updates	45
Appendix A Printer Data Collection Agent Checklist and Installation Requirements	46
Index	48
A	48
C	48
D	48
E	48
F	48
H	48
I	48
L	48
M	48
N	48
O	48
P	48
Q	49
R	49
S	49
T	49
U	49
V	49

Kyocera TASKalfa 3510i PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 17

Configuring network scan settings, Table 3: Troubleshooting Printer DCA Communication, Problems

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