LG 42CQ610H Setup Guide - Page 68

Troubleshooting General Troubleshooting (Some Quick and Easy Tips for Resolving Problems) Symptom Installation Cannot direct enter channel number. No channels present after setup. Possible Cause(s) Possible Solution(s) (TV in Pass-through Mode) Installer Menu item 028 CH. OVERIDE is set to 0, i.e., disabled and/or Channel Access was denied in Express Script. If the channel lineup is locked (recommended setting), only channels that are active in the TV's channel lineup can be selected. Set 028 CH. OVERIDE to 1 to allow access for direct keypad entry to all channels. (TV in FTG Mode) The channel entered is not part of the FTG Channel Map. Channel access is restricted to channels included in the FTG Channel Map. If necessary, make changes to the FTG Channel Map using the FTG File Manager or the FTG Device Configuration Application, as appropriate. Auto Tuning (Channel Search) not run. Refer to Express Script or Custom Master TV Setup procedure, as appropriate. Auto Tuning must be run in order for the channel lineup to be populated. Note for Express Script: You must select "Execute Auto Search" in the Auto Search screen to run the search (see page 13). To re-activate the Express Script, set Installer Menu item 117 FACT DEFAULT to 001. Power No power. See troubleshooting flow chart on following page. Picture Reception and Sound No picture. TV is turned OFF. Antenna/cable not connected. Connections incorrect. MPI not connected. Encrypted program. Wrong tuning band. • Turn TV ON. • Power failure? Connect antenna/cable signal to TV. Check connections on TV. If applicable, connect MPI cable to MPI device. Try another channel. Adjust Installer Menu settings. Normal picture, poor or Broadcast problem. no sound. Audio muted. Try a different channel. Press MUTE or use Volume Up key to increase sound level. Pillow/TV speaker not configured properly. Check that Installer Menu items 020 FEATURE LEVEL and 027 HOSPITAL MODE are set as required. Also, if applicable, select TV Speaker in the Audio Menu. Erratic Operation Installer Menu setup. Wrong Installer Menu settings. Adjust Installer Menu settings as required. Installer Remote Remote doesn't work. Remote not in TV Mode. Not aimed at IR remote sensor. Remote too far from IR sensor. MPI not connected. IR path to TV's receiver obstructed. Weak batteries. Wrong battery polarity. Too much light in room. Bed Switch set to wrong bed. Wrong Installer Remote. Use MODE key to select "TV"; puts remote into TV Mode. Point remote at TV's IR receiver on TV. Move remote closer to TV's IR receiver or darken room. If applicable, connect MPI cable to MPI device. Remove obstructions. Replace batteries. Check that "+" and "-" match in battery compartment. Dim room light. Set Bed Switch or update Installer Menu, as necessary. Requires compatible Installer Remote. Contact your LG dealer. 68 206-4207