LG 42CQ610H Setup Guide - Page 70

Commercial Mode Check / FTG Operation Troubleshooting, FTG Operation Troubleshooting, Commercial

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Troubleshooting (Cont.) Commercial Mode Check / FTG Operation Troubleshooting Commercial Mode Check Use this flowchart to determine whether the TV is currently in Commercial Mode. Press POWER on Installer Remote. TV turned No ON? Yes TV connected to AC Power? Yes Bad TV No Plug into AC Power outlet. Leave the TV set ON, and press MENU on the Installer Remote. Function Menu on display? No Press MENU repeatedly as if to access the Installer Menu. Yes TV is in Commercial Mode. On-screen menu display no longer toggles? No TV is not in Commercial Mode. Call Technical Support for assistance. Yes TV is in Commercial Mode. FTG Operation Troubleshooting The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation. Symptom Communication Error ("Communications Timeout") Possible Cause(s) Cable(s) not connected. TV not powered. TV not turned ON. Wrong COM (communication) port. Solution(s) Check and connect communication cables. Check/connect the TV power cord. TV needs to be turned ON (default setting of Installer Menu item 118 POWER SAVINGS). In the FTG Device Configuration Application, select the correct COM port for the cable being used. 70 206-4207

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206-4207
TV turned
ON?
Yes
No
Press
POWER on
Installer Remote.
TV is not in Commercial
Mode. Call Technical
Support for assistance.
TV is in
Commercial Mode.
No
On-screen
menu display
no longer
toggles?
Yes
Press MENU repeatedly
as if to access the
Installer Menu.
Function
Menu
on display?
Leave the TV set ON,
and press MENU on the
Installer Remote.
No
TV is in
Commercial Mode.
Yes
Plug into AC
Power outlet.
TV
connected
to AC
Power?
Bad
TV
No
Yes
Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom
Possible Cause(s)
Solution(s)
Communication Error
(“Communications
Timeout”)
Cable(s) not connected.
Check and connect communication cables.
TV not powered.
Check/connect the TV power cord.
TV not turned ON.
TV needs to be turned ON (default setting of Installer Menu
item 118 POWER SAVINGS).
Wrong COM
(communication) port.
In the FTG Device Configuration Application, select the
correct COM port for the cable being used.
Commercial Mode Check
Use this flowchart to determine whether the TV is currently in Commercial Mode.