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Problem, determination, Notices

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Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades v Failure symptom - Do diagnostics fail? - What, when, where, single, or multiple systems? - Is the failure repeatable? - Has this configuration ever worked? - If it has been working, what changes were made prior to it failing? - Is this the original reported failure? v Reference/Diagnostics version - Type and version level v Hardware configuration - Print (print screen) configuration currently in use - BIOS level v Operating system software - Type and version level Note: To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same Reference/Diagnostics Diskette (version) 7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files Comparing the configuration and software set-up between ″working and non-working″ systems will often lead to problem resolution. Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM's valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user. Chapter 10. Related service information 281

Section	Page
Contents	5
Chapter 1. About this manual	7
Important Safety Information	7
Chapter 2. General information	9
Features	9
Physical specifications	11
Types 8185, 8186, 8192, 8413, and 8430	12
Types 8128, 8187, 8188, 8193, 8414, and 8431	13
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	14
Types 8196 and 8197	15
Chapter 3. General Checkout	17
Chapter 4. IBM Enhanced Diagnostics	21
Diagnostics program download	21
Navigating through the diagnostics programs	21
Running diagnostics tests	21
Test selection	22
Test results	22
Fixed disk advanced test (FDAT)	22
Quick and Full erase - hard drive	24
Viewing the test log	24
Chapter 5. IBM Setup Utility program	25
Starting the IBM Setup Utility program	25
Viewing and changing settings	25
Exiting from the IBM Setup Utility program	26
Using passwords	26
User password	26
Administrator password	26
Setting, changing, and deleting a password	26
Using Security Profile by Device	27
Using IDE Drives Setup	27
Selecting a startup device	28
Selecting a temporary startup device	28
Changing the startup device sequence	28
Chapter 6. Replacing FRUs	29
Locating connectors on the front	29
Types 8185, 8186, 8192, 8413, and 8430	29
Types 8128, 8187, 8188, 8193, 8414, and 8431	29
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	31
Types 8196 and 8197	31
Locating the connectors on the rear	33
Types 8185, 8186, 8192, 8413, and 8430	33
Types 8128, 8187, 8188, 8193, 8414, and 8431	33
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	35
Types 8196 and 8197	35
Removing the cover	36
Types 8185, 8186, 8192, 8413, and 8430	36
Types 8128, 8187, 8188, 8193, 8414, and 8431	37
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	37
Types 8196 and 8197	38
Locating components	40
Types 8185, 8186, 8192, 8413, and 8430	40
Types 8128, 8187, 8188, 8193, 8414, and 8431	41
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	42
Types 8196 and 8197	43
Identifying parts on the system board (all machine types)	44
Replacing memory (all machine types)	44
Replacing adapters	45
Types 8185, 8186, 8192, 8413, and 8430	45
Types 8128, 8187, 8188, 8193, 8414, and 8431	47
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	48
Types 8196 and 8197	48
Replacing internal drives	49
Types 8185, 8186, 8192, 8413, and 8430	49
Drive bay information	49
Removing a drive	50
Installing a drive	51
Types 8128, 8187, 8188, 8193, 8414, and 8431	51
Drive bay information	51
Removing a drive	52
Installing a drive	53
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	54
Drive bay information	54
Removing the drive	54
Installing a drive	55
Types 8196 and 8197	57
Drive bay information	57
Removing a drive	57
Installing a drive	59
Connecting the drive	60
Parallel ATA hard disk drive	60
Serial ATA hard disk drive	61
CD drive, DVD drive, CD/RW drive, or DVD/CD/RW combo drive	61
Diskette drive	61
Replacing the battery (all machine types)	62
Replacing the power supply	63
Types 8185, 8186, 8192, 8413, and 8430	63
Types 8128, 8187, 8188, 8193, 8414, and 8431	63
Types 8189, 8190, 8194, 8195, 8196, 8197, 8415, 8432, and 8433	64
Replacing a microprocessor (all machine types)	65
Replacing the system board (all machine types)	67
Replacing the cover and connecting the cables	69
Types 8185, 8186, 8192, 8413, and 8430	69
Types 8128, 8187, 8188, 8193, 8414, and 8431	70
Types 8189, 8190, 8194, 8195, 8415, 8432, and 8433	71
Types 8196 and 8197	72
Chapter 7. Symptom-to-FRU Index	75
Hard disk drive boot error	75
Power Supply Errors	76
Diagnostic error codes	76
Beep symptoms	95
No-beep symptoms	97
POST error codes	98
Miscellaneous error messages	113
Undetermined problems	115
Power supply connectors	116
Connector P1	116
Connector P2, P3, P4, and P7	116
Connector P5 (Diskette drive)	116
Connector P6	116
Connector P8 (Serial ATA)	116
Chapter 8. Additional Service Information	117
Security features	117
Passwords	117
Power-on password	117
Removing a power-on password	117
Administrator password	117
Administrator password control	118
Operating system password	118
Vital product data	118
BIOS levels	118
Erasing a lost or forgotten password (clearing CMOS)	119
Flash update procedures	119
Updating (flashing) BIOS from a diskette or CD-ROM	119
Updating (flashing) BIOS from your operating system	119
Recovering from a POST/BIOS update failure	120
Power management	121
Automatic configuration and power interface (ACPI) BIOS	121
Advanced Power Management	121
Automatic Hardware Power Management features	121
Setting Automatic Hardware Power Management features	121
Automatic Power-On features	122
Product Recovery Program	123
Chapter 9. Parts listing	125
Type 8128	125
Type 8185	127
Type 8186	136
Type 8187	140
Type 8188	155
Type 8189	164
Type 8190	178
Type 8192	184
Type 8193	186
Type 8194	194
Type 8195	208
Type 8196	217
Type 8197	221
Type 8413	224
Type 8414	229
Type 8415	235
Type 8430	238
Type 8431	242
Type 8432	247
Type 8433	250
Chapter 10. Related service information	253
Safety information	253
General safety	253
Electrical safety	254
Safety inspection guide	255
Handling electrostatic discharge-sensitive devices	256
Grounding requirements	257
Safety notices (multi-lingual translations)	257
Send us your comments!	286
Problem determination tips	287
Notices	287

Match case Limit results 1 per page

Problem

determination

tips

Due

the

variety

hardware

and

software

combinations

that

can

encountered,

use

the

following

information

assist

you

problem

determination.

possible,

have

this

information

available

when

requesting

assistance

from

Service

Support

and

Engineering

functions.

Machine

type

and

model

Processor

hard

disk

upgrades

Failure

symptom

–

diagnostics

fail?

–

What,

when,

where,

single,

multiple

systems?

–

the

failure

repeatable?

–

Has

this

configuration

ever

worked?

–

has

been

working,

what

changes

were

made

prior

failing?

–

this

the

original

reported

failure?

Reference/Diagnostics

version

–

Type

and

version

level

Hardware

configuration

–

(print

screen)

configuration

currently

use

–

BIOS

level

Operating

system

software

–

Type

and

version

level

Note:

eliminate

confusion,

identical

systems

are

considered

identical

only

they:

Are

the

exact

machine

type

and

models

Have

the

same

BIOS

level

Have

the

same

adapters/attachments

the

same

locations

Have

the

same

address

jumpers/terminators/cabling

Have

the

same

software

versions

and

levels

Have

the

same

Reference/Diagnostics

Diskette

(version)

Have

the

same

configuration

options

set

the

system

Have

the

same

setup

for

the

operation

system

control

files

Comparing

the

configuration

and

software

set-up

between

″

working

and

non-working

″

systems

will

often

lead

problem

resolution.

Notices

References

this

publication

IBM

products,

programs,

services

not

imply

that

IBM

intends

make

these

available

all

countries

which

IBM

operates.

Any

reference

IBM

product,

program,

service

not

intended

state

imply

that

only

that

IBM

product,

program,

service

may

used.

Subject

IBM’s

valid

intellectual

property

other

legally

protectable

rights,

any

functionally

equivalent

product,

program,

service

may

used

instead

the

IBM

product,

program,

service.

The

evaluation

and

verification

operation

conjunction

with

other

products,

except

those

expressly

designated

IBM,

are

the

responsibility

the

user.

Chapter

10.

service

information

281