Oki B6300 B6200/6300 Technical Reference/User's Guide - Page 114
Mail Related Troubles
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5.6 Mail Related Troubles This section explains how to fix the troubles when the mail notification services and E-mail Printing features are used. Symptom Reason/Action Cannot perform E-mail printing. Check the following settings in [Maintenance] or [Network] of OkiWebRemote. • Is the printer e-mail address specified? • Is [Enable] set for [Receive E-mail]? • Are the SMTP server IP address and POP3 server IP address (if [POP3] is selected as the receive protocol) specified correctly? • Are the POP user name and password specified correctly? Is the permitted domain specified? Set your own domain as the permitted domain in [Maintenance] of OkiWebRemote. You can check the permitted domain settings in [Domain List]. Are the SMTP server and POP server working correctly? Check with your network administrator. During E-mail printing, the attached PDF file was not printed. If the memory capacity is insufficient, it may not be printed. If you print big attachments frequently, we recommend adding memory. During mail notification services, the printer status was not notified by e-mail. Check the following settings in [Maintenance] or [Network] of OkiWebRemote. • Is the printer e-mail address specified? • Is [Enable] set for [Mail Notice Service]? • Are the SMTP server IP address and POP3 server IP address (if [POP3] is selected as the receive protocol) specified correctly? • Are the POP user name and password specified correctly? • Are the items to be notified set correctly? • Are the destination e-mail addresses entered correctly? Are the SMTP server and POP server working correctly? Check with your network administrator. 110 5 Troubleshooting