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When Problems Occur

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5.2 When Problems Occur Before treating the problem as a machine breakdown, refer to the following table and check the printer condition again. WARNING • Never open or remove machine covers that are secured with screws unless specifically instructed in the user guide. A high voltage component can cause electric shock. • Do not try to alter the machine configuration, or modify any parts. An unauthorized modification can cause smoke or fire. Note • Information on incorrect print processing will be stored in the [Job History Report]. When no print processing is carried out, print the [Job History Report] and check the print status. Print data that cannot be correctly processed may be discarded. Refer to "6.2 Printing Reports/Lists" (P. 114) on how to print the [Job History Report]. • Limitations of the printer and incorrect settings at the printer, computer and server corresponding to your network environment may also result in printing problems. Refer to "Appendix A.5 Precautions and Limitations" (P. 142) and the Network Print Environment User Guide. Symptom No power. Reason/Action Is the power of the printer switched off? Push the power switch to the < > position to switch on the power. Refer to • "1.2 Switching On and Off the Power" (P. 13) Is the power cord disconnected or not securely connected? Switch off the power of the printer and connect the power cord to the power outlet again. Then, switch on the power to the printer. Refer to • Setup and Quick Reference Guide Connecting the Power Cord to Switch On the Printer Is the power cord connected to a power outlet with the correct voltage? Connect the printer exclusively to a power outlet with a suitable voltage and current rating. Refer to • Setup and Quick Reference Guide Safety Notes 5.2 When Problems Occur 91

Section	Page
Contents	5
1 Basic Operations 8	5
1.1 Main Components and Their Functions 8	5
This Printer 8	5
Control Panel 11	5
Display 12	5
1.2 Switching On and Off the Power 13	5
Switching On the Power 13	5
Switching Off the Power 13	5
1.3 Power Saver Modes 14	5
1.4 Cancelling/Checking Printing 14	5
Cancelling Printing 14	5
Checking Status of Print Data 15	5
1.5 Displaying Optional Accessory Configuration and Paper Tray Settings 16	5
2 Printing 17	5
2.1 Printing From the Computer 17	5
2.2 Printing on Envelopes 18	5
Loading Envelopes 18	5
Printing on Envelopes 19	5
2.3 Printing on Transparencies 21	5
Loading Transparencies 21	5
Printing on Transparencies 21	5
2.4 Printing on Custom Size Paper/Long Paper 23	5
Loading Custom Size Paper 23	5
Setting Custom Paper Sizes 24	5
Printing on Custom Size Paper 25	5
2.5 Print Confidential Document - Secure Print 27	5
About Secure Print 27	5
Configuring Secure Print 28	5
2.6 Print After Checking Printing Result - Proof Print 30	5
About Proof Print 30	5
Configuring Proof Print 31	5
2.7 Print at a Specified Time - Delayed Print 33	5
Registering Delayed Print 33	5
Canceling Delayed Print 34	5
2.8 Direct Printing of PDF Files 35	5
Printing PDF File 35	5
2.9 Printing From Web Browser 36	6
2.10 Printing via Electronic Mail - E-mail Printing 38	6
Environment Settings for E-mail Printing 38	6
Sending E-mails 41	6
Receiving and Printing E-mails 42	6
Points to Note When Sending E-mails 42	6
3 About Paper 43	6
3.1 About Paper 43	6
Usable Paper 43	6
Unusable Paper 46	6
Storing and Handling Paper 47	6
3.2 Loading Paper 47	6
Loading Paper in a Paper Tray 47	6
Automatic Tray Selection 49	6
3.3 Setting Custom Paper Sizes 50	6
3.4 Setting Paper Types 51	6
4 Settings on the Control Panel 52	6
4.1 Overview of the Common Menu 52	6
Menu Configuration 52	6
Changing Menu Settings 54	6
4.2 Description of Menu Items 58	6
Print Language 58	6
Admin Menu 62	6
Display Language 82	6
4.3 Menu list 84	6
5 Troubleshooting 89	6
5.1 When Paper Jams 89	6
5.2 When Problems Occur 91	6
5.3 When the Print Quality is Poor 96	7
5.4 Message List 99	7
Message List (alphabetical order) 99	7
List of Error Codes 102	7
5.5 Network Related Troubles 107	7
Using TCP/IP 107	7
Using OkiWebRemote 109	7
5.6 Mail Related Troubles 110	7
6 Daily Care 111	7
6.1 Replacing the Drum/Toner Cartridge 111	7
6.2 Printing Reports/Lists 114	7
Types of Reports/Lists 114	7
Printing Reports/Lists 116	7
6.3 Checking/Managing the Printer Status on the Computer 117	7
Settings for OkiWebRemote 117	7
Procedure 119	7
IP Filter Feature via IP Address List 120	7
6.4 Checking Printer Status via E-mail 121	7
About Mail Notice Service 121	7
Settings for Mail Notice Service 121	7
6.5 Checking Printed Pages 123	7
Checking Total Printed Pages on Meter 123	7
Checking Total Printed Pages on Print Meter Report 124	7
6.6 Cleaning the Printer 125	7
6.7 When Moving the Printer 129	7
A Appendix 131	7
A.1 Specifications 131	7
Product Specifications 131	7
Printable Area 134	7
A.2 Product Code List 135	7
Printers 135	7
Optional Accessories 137	7
Consumables 138	7
A.3 Life of Consumables and Regular Replacement Parts 139	7
A.4 Output Size and Memory Capacity 140	8
A.5 Precautions and Limitations 142	8
Precautions and Limitations of This Printer 142	8
TCP/IP (LPD) 143	8
TIFF File Format 145	8
A.6 Printing Using the Serial Interface 147	8
Settings on the Printer 147	8
Settings on the Printer Driver 148	8
A.7 Glossary 149	8
Index 155	8
1 Basic Operations	12
1.1 Main Components and Their Functions	12
This Printer	12
Standard Configuration	12
With Optional Accessories	13
Internal View	14
Control Panel	15
Display	16
Print Screen	16
Menu Screen	16
1.2 Switching On and Off the Power	17
Switching On the Power	17
Switching Off the Power	17
1.3 Power Saver Modes	18
Exiting the Power Saver Mode	18
1.4 Cancelling/Checking Printing	18
Cancelling Printing	18
Cancelling Printing of Data Being Printed or Received at the Printer	18
Cancelling Printing of All Print Data Received at the Printer	19
Cancelling Print Data That Are Being Processed at the Computer	19
Checking Status of Print Data	19
Checking in Windows	19
Checking in OkiWebRemote	19
1.5 Displaying Optional Accessory Configuration and Paper Tray Settings	20
2 Printing	21
2.1 Printing From the Computer	21
Useful Print Features In the Properties Dialog Box	21
2.2 Printing on Envelopes	22
Loading Envelopes	22
Printing on Envelopes	23
2.3 Printing on Transparencies	25
Loading Transparencies	25
Printing on Transparencies	25
2.4 Printing on Custom Size Paper/Long Paper	27
Loading Custom Size Paper	27
Setting Custom Paper Sizes	28
Printing on Custom Size Paper	29
2.5 Print Confidential Document - Secure Print	31
About Secure Print	31
Configuring Secure Print	32
At the Computer	32
At the Control Panel	33
2.6 Print After Checking Printing Result - Proof Print	34
About Proof Print	34
Configuring Proof Print	35
At the Computer	35
At the Control Panel	36
2.7 Print at a Specified Time - Delayed Print	37
Registering Delayed Print	37
Canceling Delayed Print	38
2.8 Direct Printing of PDF Files	39
PDF Files That Can Be Printed	39
Printing PDF File	39
Target OS	39
Printing PDF File	39
2.9 Printing From Web Browser	40
Data That Can Be Sent	40
Printing	40
2.10 Printing via Electronic Mail - E-mail Printing	42
Environment Settings for E-mail Printing	42
Setting the Network Environment	42
Setting the E-mail Environment (at This Printer)	43
Sending E-mails	45
Attachments That Can Be Sent	45
Sending E-mails	45
Receiving and Printing E-mails	46
Points to Note When Sending E-mails	46
Security Issues	46
Setting Permitted Domain	46
Caution on Connecting This Printer to Internet Provider and Using E- mail Features	46
3 About Paper	47
3.1 About Paper	47
Usable Paper	47
Standard Paper	48
Special Media	49
Unusable Paper	50
Storing and Handling Paper	51
3.2 Loading Paper	51
Loading Paper in a Paper Tray	51
Automatic Tray Selection	53
3.3 Setting Custom Paper Sizes	54
3.4 Setting Paper Types	55
Setting on the Control Panel	55
4 Settings on the Control Panel	56
4.1 Overview of the Common Menu	56
Menu Configuration	56
Changing Menu Settings	58
Basic Operations	58
Initializing Configured Values	58
Example: Changing the Low Power/Sleep Mode Settings	59
4.2 Description of Menu Items	62
Print Language	62
ESCP	62
HPGL	62
PDF	62
PCL	63
Admin Menu	66
Network/Port	66
System Settings	78
Printer Settings	81
Allocate Memory*3 (refer to P.83)	83
Init/Del Data	85
Display Language	86
4.3 Menu list	88
5 Troubleshooting	93
5.1 When Paper Jams	93
Inside Cover A	94
Inside Paper Tray	94
5.2 When Problems Occur	95
5.3 When the Print Quality is Poor	100
5.4 Message List	103
Message List (alphabetical order)	103
List of Error Codes	106
5.5 Network Related Troubles	111
Using TCP/IP	111
For Windows 95/Windows 98/Windows Me	111
For Windows NT 4. 0/Windows 2000/Windows XP	112
Using OkiWebRemote	113
5.6 Mail Related Troubles	114
6 Daily Care	115
6.1 Replacing the Drum/Toner Cartridge	115
Caution on Handling the Drum/Toner Cartridge	115
Replacing the Drum/Toner Cartridge	116
6.2 Printing Reports/Lists	118
Types of Reports/Lists	118
Printing Reports/Lists	120
6.3 Checking/Managing the Printer Status on the Computer	121
Settings for OkiWebRemote	121
Computer OSs	121
Browsers	122
Web Browser Settings	122
Setting the Printer	122
Procedure	123
IP Filter Feature via IP Address List	124
6.4 Checking Printer Status via E-mail	125
About Mail Notice Service	125
Settings for Mail Notice Service	125
Network Environment	125
Setting the E-mail Environment (at This Printer)	126
Setting the Printer Driver Properties (at the Computer)	126
6.5 Checking Printed Pages	127
Checking Total Printed Pages on Meter	127
Checking Total Printed Pages on Print Meter Report	128
Print Results From the Print Meter Report	128
How to Print the Print Meter Report	128
Initializing Print Meter Data	129
6.6 Cleaning the Printer	129
Cleaning the Exterior	129
Cleaning the Interior	130
Cleaning the Feed Roll	131
6.7 When Moving the Printer	133
A Appendix	135
A.1 Specifications	135
Product Specifications	135
This Printer	135
Printable Area	138
A.2 Product Code List	139
Printers	139
Optional Accessories	141
Consumables	142
Types of Consumables	142
Handling consumables	142
Regular Replacement Parts	142
A.3 Life of Consumables and Regular Replacement Parts	143
Life of Consumables	143
Life of Regular Replacement Parts	143
Functional Parts	143
A.4 Output Size and Memory Capacity	144
PCL driver	144
PostScript printer driver	145
A.5 Precautions and Limitations	146
Precautions and Limitations of This Printer	146
Optional Hard Disk	146
When Print Result Is Different From the Settings	146
Optional Accessories	146
Meter Count in Duplex Printing	146
TCP/IP (LPD)	147
Printer Settings	147
Computer Settings	147
Switching Off the Power	147
Printing	148
TIFF File Format	149
A.6 Printing Using the Serial Interface	151
Settings on the Printer	151
Settings on the Printer Driver	152

Match case Limit results 1 per page

5.2 When Problems Occur

5.2

When Problems Occur

Before treating the problem as a machine breakdown, refer to the following table and check

the printer condition again.

WARNING

•

Never open or remove machine covers that are secured with screws unless specifically

instructed in the user guide. A high voltage component can cause electric shock.

•

Do not try to alter the machine configuration, or modify any parts. An unauthorized

modification can cause smoke or fire.

Note

•

Information on incorrect print processing will be stored in the [Job History Report]. When no print

processing is carried out, print the [Job History Report] and check the print status. Print data that cannot

be correctly processed may be discarded. Refer to “6.2 Printing Reports/Lists” (P. 114) on how to print

the [Job History Report].

•

Limitations of the printer and incorrect settings at the printer, computer and server corresponding to your

network environment may also result in printing problems. Refer to “Appendix A.5 Precautions and

Limitations” (P. 142) and the Network Print Environment User Guide.

Symptom

Reason/Action

No power.

Is the power of the printer switched off? Push the power switch to the <

> position to

switch on the power.

Refer to

•

“1.2 Switching On and Off the Power” (P. 13)

Is the power cord disconnected or not securely connected? Switch off the power of the

printer and connect the power cord to the power outlet again. Then, switch on the

power to the printer.

Refer to

•

Setup and Quick Reference Guide Connecting the Power Cord to Switch On the

Printer

Is the power cord connected to a power outlet with the correct voltage? Connect the

printer exclusively to a power outlet with a suitable voltage and current rating.

Refer to

•

Setup and Quick Reference Guide Safety Notes