Sony BVM-HX3110 Operating Instructions - Page 118

Troubleshooting, About the trial license of BVML-H10/F10/JD10

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About the trial license of "BVML-H10/F10/JD10/ SN10" The trial license of "BVML-H10/F10/JD10/SN10" is activated and the function can be tested from when the unit was used until Operation Time passes for about 240H. Notes  While the trial license is active, a message notifying that the trial license is being applied is displayed when the unit starts up. If the expiration date of the trial license is approaching, a message notifying of this is displayed when the unit starts up. The trial will be automatically terminated when the trial license expires. To continue using the software, purchase and apply for the full license before it expires.  When a trial license is activated, even if a lower "BVML-S10" or "BVML-T10" license is activated, the operations of the higher "BVML-H10" license will take priority during the trial period.  If items that cannot be set for the lower "BVMLS10" and "BVML-T10" licenses are changed during the trial period and a lower license is activated after the trial period, changes may occur in the corresponding settings. Troubleshooting This section may help you isolate the cause of a problem and as a result, eliminate the need to contact technical support.  The unit cannot be operated  A function that does not work is assigned to a function button. When the menu is not displayed, press the SELECT/ENTER control (page 8) to confirm the functions assigned to function buttons.  Adjustments and settings cannot be made  Adjustments and settings may not be possible depending on the input signals and the status of the unit. See "Input Signals and Adjustable/Setting Items" (page 11).  The screen becomes dark and the unit turns off  If the internal temperature of the unit increases, the screen may become dark and the unit may turn off. Check if the ventilation slots or vents are blocked with something such as dust. In this case, refer to Sony qualified service personnel. Or, if a no input-signal state continues for 60 minutes, the monitor is automatically turned off by the auto power-off function. To turn on the monitor, press the  (Power) switch. To change the settings, see "Auto Power Down" (page 69) of "System Setting" in the "System" menu.  Color is not displayed correctly  Check whether the "RGB/YCC Range" (page 25), "EOTF" (page 25), "Color Space" (page 25), and "Transfer Matrix" (page 25) settings under "Ch. Setting" are set according to the input signal.  Image smearing and/or flicker occur(s)  These may occur if a signal is input in which a black image and white image are alternately and repeatedly displayed in every frame on all or part of the screen, or static patterns are displayed for long periods of time. Display a white screen display or a video on the monitor for a while. For details, refer to "On Burn-in" (page 4) and "On Image Smearing" (page 4).  The video is interrupted  If 12G-SDI or 6GSDI is the input signal, the video may be interrupted if a cable that does not meet the specifications for 12G-SDI or 6G-SDI signals is used. Make sure that a 12G-SDI cable (L5.5CUHD manufactured by Canare Electric Co., Ltd. or equivalent) is used. If an HDMI signal equivalent to 4K is the input signal, make sure that a Premium High Speed 118

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118
About the trial license of “BVML-H10/F10/JD10/
SN10”
The trial license of “BVML-H10/F10/JD10/SN10” is
activated and the function can be tested from
when the unit was used until Operation Time
passes for about 240H.
Notes
While the trial license is active, a message
notifying that the trial license is being applied
is displayed when the unit starts up.
If the expiration date of the trial license is
approaching, a message notifying of this is
displayed when the unit starts up.
The trial will be automatically terminated when
the trial license expires.
To continue using the software, purchase and
apply for the full license before it expires.
When a trial license is activated, even if a lower
“BVML-S10” or “BVML-T10” license is activated,
the operations of the higher “BVML-H10”
license will take priority during the trial period.
If items that cannot be set for the lower “BVML-
S10” and “BVML-T10” licenses are changed
during the trial period and a lower license is
activated after the trial period, changes may
occur in the corresponding settings.
Troubleshooting
This section may help you isolate the cause of a
problem and as a result, eliminate the need to
contact technical support.
The unit cannot be operated
A function
that does not work is assigned to a function
button. When the menu is not displayed, press
the SELECT/ENTER control (page 8) to confirm
the functions assigned to function buttons.
Adjustments and settings cannot be made
Adjustments and settings may not be
possible depending on the input signals and
the status of the unit. See “Input Signals and
Adjustable/Setting Items” (page 11).
The screen becomes dark and the unit turns
off
If the internal temperature of the unit
increases, the screen may become dark and
the unit may turn off.
Check if the ventilation slots or vents are
blocked with something such as dust.
In this case, refer to Sony qualified service
personnel.
Or, if a no input-signal state continues for 60
minutes, the monitor is automatically turned
off by the auto power-off function. To turn on
the monitor, press the
(Power) switch. To
change the settings, see “Auto Power Down”
(page 69) of “System Setting” in the “System”
menu.
Color is not displayed correctly
Check
whether the “RGB/YCC Range” (page 25),
“EOTF” (page 25), “Color Space” (page 25), and
“Transfer Matrix” (page 25) settings under “Ch.
Setting” are set according to the input signal.
Image smearing and/or flicker occur(s)
These may occur if a signal is input in which
a black image and white image are alternately
and repeatedly displayed in every frame on all
or part of the screen, or static patterns are
displayed for long periods of time. Display a
white screen display or a video on the monitor
for a while. For details, refer to “On Burn-in”
(page 4) and “On Image Smearing” (page 4).
The video is interrupted
If 12G-SDI or 6G-
SDI is the input signal, the video may be
interrupted if a cable that does not meet the
specifications for 12G-SDI or 6G-SDI signals is
used. Make sure that a 12G-SDI cable (L-
5.5CUHD manufactured by Canare Electric Co.,
Ltd. or equivalent) is used.
If an HDMI signal equivalent to 4K is the input
signal, make sure that a Premium High Speed