Sony DSR 11 Operating Instructions - Page 50

Maintenance - troubleshooting

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Troubleshooting 4 Chapter Maintenance Chapter 4 Maintenance Troubleshooting Please check the following before contacting your Sony dealer. Symptom Cause/Remedy The power cannot be turned on. The AC adaptor is disconnected. t Connect the AC adaptor. The unit will not operate even if the power has been turned on. The cassette cannot be inserted. • Moisture condensation has occurred. t Turn off the power and disconnect the AC adaptor. Connect the AC adaptor after about one minute and turn on the power. Then, if there is a cassette in the unit, remove the cassette and keep the cassette lid open, power on the unit and leave it on for more than one hour. • The cassette is not inserted straight. t Insert it straight. • There is moisture condensation on the head drum. t Keep the cassette lid open and turn the power on. Then, wait more than one hour. • The cassette is not inserted straight. t Insert it straight. • Another cassette has been loaded already. t Remove the cassette and insert the one you want to load. It takes time to eject the cassette. No picture. This is not a malfunction. t This unit ejects the cassette slowly to protect the tape. The video heads are dirty. t Clean the video heads using the supplied cleaning cassette. Noise appears on the screen. • A damaged cassette is inserted. t Insert another cassette. • The video heads are dirty. t Clean the video heads using the supplied cleaning cassette. No picture via the DV jack. • Reconnect the i.LINK cable (DV cable) (not supplied). • The INPUT SELECT selector is set to other than DV. t Set it to DV. The audio is noisy. A damaged cassette is inserted. t Insert another cassette. Pause is released automatically. The picture and sound are muted in the EE or recording mode. Pause mode is automatically released to protect the tape. The NTSC/PAL select switch setting is not appropriate. t Set it to a suitable position for the color system of the input signals. The Remote Commander or remote control unit does not work. The REMOTE CONTROL switch setting is not appropriate. t Set it to a suitable position for the device you use. Though DV IN TC on the OTHERS menu was set to EXTERNAL, the time code of the signals input from the DV IN/OUT connector cannot be recorded. The REC MODE on the VTR SET menu is set to DV SP. t Set the REC MODE to DVCAM. When the unit is recording an NTSC formatted signal input from the DV IN/OUT connector in DVCAM format, even if the TC FORMAT on the OTHERS menu is set to DF, the time code is recorded in nondrop frame mode. The NTSC/PAL select switch is set to PAL. t Set it to NTSC. 50 (GB) Chapter 4 Maintenance

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50
(GB)
Chapter 4
Maintenance
Chapter
4
Maintenance
Troubleshooting
Symptom
Cause/Remedy
The power cannot be turned on.
The AC adaptor is disconnected.
t
Connect the AC adaptor.
The unit will not operate even if the power
has been turned on.
• Moisture condensation has occurred.
t
Turn off the power and disconnect the
AC adaptor. Connect the AC adaptor after about one minute and turn on the
power. Then, if there is a cassette in the unit, remove the cassette and keep the
cassette lid open, power on the unit and leave it on for more than one hour.
• The cassette is not inserted straight.
t
Insert it straight.
The cassette cannot be inserted.
• There is moisture condensation on the head drum.
t
Keep the cassette lid
open and turn the power on. Then, wait more than one hour.
• The cassette is not inserted straight.
t
Insert it straight.
• Another cassette has been loaded already.
t
Remove the cassette and insert
the one you want to load.
It takes time to eject the cassette.
This is not a malfunction.
t
This unit ejects the cassette slowly to protect the tape.
No picture.
The video heads are dirty.
t
Clean the video heads using the supplied cleaning cassette.
Noise appears on the screen.
• A damaged cassette is inserted.
t
Insert another cassette.
• The video heads are dirty.
t
Clean the video heads using the supplied
cleaning cassette.
No picture via the DV jack.
• Reconnect the i.LINK cable (DV cable) (not supplied).
• The INPUT SELECT selector is set to other than DV.
t
Set it to DV.
The audio is noisy.
A damaged cassette is inserted.
t
Insert another cassette.
Pause is released automatically.
Pause mode is automatically released to protect the tape.
Please check the following before contacting your Sony dealer.
The picture and sound are muted in the
EE or recording mode.
The NTSC/PAL select switch setting is not appropriate.
t
Set it to a suitable
position for the color system of the input signals.
The Remote Commander or remote
control unit does not work.
The REMOTE CONTROL switch setting is not appropriate.
t
Set it to a suitable
position for the device you use.
Though DV IN TC on the OTHERS menu
was set to EXTERNAL, the time code of
the signals input from the DV IN/OUT
connector cannot be recorded.
The REC MODE on the VTR SET menu is set to DV SP.
t
Set the REC MODE
to DVCAM.
When the unit is recording an NTSC
formatted signal input from the DV IN/OUT
connector in DVCAM format, even if
the
TC FORMAT on the OTHERS menu is set
to DF, the time code is recorded in non-
drop frame mode.
The NTSC/PAL select switch is set to PAL.
t
Set it to NTSC.