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Xerox 6128MFP User Guide - Page 142

Problems With the Printer - parts

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Problems With the Printer Problems With the Printer If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Getting Help on page 151. Warning: Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A high voltage component can cause electric shock. Do not try to alter the printer configuration, or modify any parts. An unauthorized modification can cause smoke or fire. Caution: Probable causes of trouble are that the printer, computer, server or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded. Symptom No power Cannot print Print job sent but the Ready light is not blinking or on Reason/Action Is the power to the printer turned off? Press the power button to the On position to turn on the power. Is the power cord disconnected or not securely connected? Turn off the power to the printer, and connect the power cord to the power outlet again. Then, turn on the power to the printer. Is the power cord connected to a power outlet with the correct voltage? Connect the printer exclusively to a power outlet with a suitable voltage and current rating. Is the printer connected to an uninterruptable power supply? Turn off the power to the printer, and connect the power cord to a suitable power outlet. Is the printer connected to a power strip shared with other high-power devices? Connect the printer to a power strip that is not shared with other high-power devices. Is the Ready light off? If so, this printer is offline or in the menu setting mode. See Main Components and Their Functions on page 16. Is there a message displayed on the control panel? Follow the message to correct the problem. See Control Panel Error Messages on page 145. Is the USB or ethernet cable disconnected? Turn off the power and check the connection of the USB or ethernet cable. Is the protocol configured? Check the port status of the interface. Make sure the protocol settings are correctly configured in CentreWare IS. See the Online Help for CentreWare IS. Is the computer environment correctly set up? Check the computer environment, such as the print driver and network configuration. See Installation and Setup on page 25. Phaser® 6128MFP Multifunction Printer 142

Section	Page
Contents	3
User Safety	9
Electrical Safety	9
Laser Safety	10
Maintenance Safety	10
Operational Safety	10
Moving the Printer	12
Safety Symbols Marked on Printer	14
Printer Features	15
Main Components and Their Functions	16
Front View	16
Rear View	17
Internal View	17
Standard Features	18
Control Panel	19
Control Panel Layout	20
Information Pages	21
Power Saver Mode	22
Power Saver Mode 1 (Printer)	22
Power Saver Mode 2 (System)	22
More Information	23
Installation and Setup	25
Installation and Setup Overview	26
Physical Connection	27
Initial Setup at the Control Panel	28
Assigning the Printer’s Network Address	28
Enabling the Printer for Faxing	29
Enabling the Printer for Scanning	30
Installing the Software	31
Operating System Requirements	31
Installing Drivers and Utilities - Windows	31
Installing Drivers and Utilities - Macintosh	33
Installing Other Drivers	36
Setting up Scanning	37
Scanning Setup Overview	37
Setting Up Scanning to a Shared Folder on Your Computer	37
Setting Up Scanning to an FTP Server	39
Setting Up Scanning to an Email Address	40
Setting Up Scanning - USB	40
Printing Basics	41
Supported Paper and Media	42
Paper Usage Guidelines	42
Automatic Document Feeder (ADF) Guidelines	43
Paper That Can Damage Your Printer	43
Paper Storage Guidelines	44
About Paper	45
Setting Paper Types and Sizes	47
Setting Paper Trays	47
Setting Paper Types	47
Setting Paper Sizes	47
Loading Paper	48
Loading Paper in the Paper Tray	48
Loading Paper in the Manual Feed Slot	50
Selecting Printing Options	51
Selecting Printing Preferences (Windows)	51
Selecting Options for an Individual Job (Windows)	51
Selecting Options for an Individual Job (Macintosh)	53
Printing on Specialty Media	55
Printing Envelopes	55
Printing Labels	57
Printing Glossy Paper	59
Printing Custom Size	62
Defining Custom Paper Sizes	62
Printing on Custom Size Paper	63
Printing Confidential Documents - Secure Print	64
About Secure Print	64
Configuring Secure Print	64
Print After Checking Printing Result - Proof Print	66
About Proof Print	66
Configuring Proof Print	66
Copying	69
Basic Copying	70
Adjusting Copying Options	71
Basic Settings	71
Image Adjustments	72
Image Placement Adjustments	75
Output Adjustments	76
Scanning	77
Loading Documents for Scanning	78
Scanning to a Folder on Your Computer - USB	79
Scanning to a Shared Folder on Your Computer - Network	80
Setting Up Scanning to a Computer	80
Scanning to a Computer on a Network	80
Scanning to Email	81
Scanning to a FTP Server	82
Scanning Images into an Application	83
Scanning an Image into a Windows Application (TWAIN)	83
Using the WIA Image Manager in a Windows Application	83
Scanning an Image into a Macintosh OS X Application	84
Adjusting Scanning Options	85
Adjusting the Default Scan Settings	85
Changing the Scan Settings for an Individual Job	87
Faxing	89
Basic Faxing	90
Sending a Fax from the Printer	90
Sending a Fax from Your Computer	90
Using the Address Book When Faxing	92
Faxing to an Individual	92
Faxing to a Group	94
Selecting Fax Options for Single Jobs	97
Setting the Fax Resolution	97
Making the Image Lighter or Darker	97
Delay Sending a Fax	97
Selecting a Fax Cover Page	98
Changing the Default Fax Job Settings	99
Fax Configuration	99
Managing Fax Functions	100
Printing Transmission Reports	100
Enabling or Disabling Secure Faxes	101
Limiting Access to Fax and Scan Operations	102
Limiting Who Can Send Faxes to the Printer	102
Copy, Scan, Fax Password Feature	103
Printing Fax Reports	103
Inserting Pauses in Fax Numbers	104
Control Panel Menus	105
Control Panel Menus	106
Using the Menu	106
Menu Configuration	107
Description of Menu Items	108
Default Settings	108
Tray Settings	111
Information Pages	112
Billing Meters	113
Admin Menu	113
System Setup	118
Menu List	124
Print Quality	125
Print-Quality Problems	126
Copy-Quality Problems	131
Color Registration	133
Automatic Color Registration Adjustment	133
Manual Color Registration Adjustment	133
Enabling/Disabling Automatic Color Registration	134
Troubleshooting	135
Paper Jams	136
Preventing and Clearing Paper Jams	136
Paper Jams in the Paper Tray	136
Paper Jams at the Automatic Document Feeder	138
Paper Jams at the Fuser	140
Problems With the Printer	142
Control Panel Error Messages	145
Messages About Supplies	145
Messages About the Printer and Other Items	146
Solving Fax Problems	149
Problems Sending Faxes	149
Problems Receiving Faxes	150
Getting Help	151
Control Panel Messages	151
PrintingScout Alerts	151
Online Support Assistant	151
Web Links	152
Maintenance	153
Cleaning the Printer	154
Cleaning the Document Glass	154
Cleaning the Exterior	154
Cleaning the Interior	155
Ordering Supplies	156
Consumables	156
Routine Maintenance Items	156
When to Order Supplies	156
Recycling Supplies	156
Checking Page Counts	157
Moving the Printer	158
Printer Specifications	161
Regulatory Information	163
Basic Regulations	164
United States (FCC Regulations)	164
Canada (Regulations)	164
European Union	164
Copy Regulations	165
United States	165
Canada	166
Other Countries	167
Fax Regulations	168
United States	168
Canada	169
European Union	170
South African Statement	170
New Zealand Telecom Warning Notice	170
Material Safety Data Sheet	172
Printer Recycling and Disposal	173
All Countries	173
European Union	173
Information for Users on Collection and Disposal of Old Equipment and Used Batteries	174
North America	175
Other Countries	175

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Problems With the Printer

Phaser® 6128MFP Multifunction Printer

142

Problems With the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and

fix the problem. For additional troubleshooting information, see

Getting Help

on page 151.

Warning:

Never open or remove printer covers that are secured with screws unless

specifically instructed in the manual. A high voltage component can cause electric shock.

Do not try to alter the printer configuration, or modify any parts. An unauthorized

modification can cause smoke or fire.

Caution:

Probable causes of trouble are that the printer, computer, server or other

hardware is not correctly set for the network environment you are using, or a printer

restriction has been exceeded.

Symptom

Reason/Action

No power

Is the power to the printer turned off?

Press the power button to the On position to turn on the power.

Is the power cord disconnected or not securely connected?

Turn off the power to the printer, and connect the power cord to the power

outlet again. Then, turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?

Connect the printer exclusively to a power outlet with a suitable voltage and

current rating.

Is the printer connected to an uninterruptable power supply?

Turn off the power to the printer, and connect the power cord to a suitable

power outlet.

Is the printer connected to a power strip shared with other high-power devices?

Connect the printer to a power strip that is not shared with other

high-power devices.

Cannot print

Is the

Ready

light off?

If so, this printer is offline or in the menu setting mode. See

Main Components

and Their Functions

on page 16.

Is there a message displayed on the control panel?

Follow the message to correct the problem. See

Control Panel Error Messages

on page 145.

Print job sent but the

Ready

light is not

blinking or on

Is the USB or ethernet cable disconnected?

Turn off the power and check the connection of the USB or ethernet cable.

Is the protocol configured?

Check the port status of the interface. Make sure the protocol settings are

correctly configured in CentreWare IS. See the Online Help for CentreWare IS.

Is the computer environment correctly set up?

Check the computer environment, such as the print driver and network

configuration. See

Installation and Setup

on page 25.