Xerox 6128MFP User Guide - Page 150

Solving Fax Problems Symptom Transmission is not possible. Cause Solution The transmission procedure may have been performed incorrectly. Check the transmission procedure, and then try sending the fax again. The fax number may be wrong. Check the fax number. The one-touch dial key or speed dial may be incorrectly programmed. Check that the keys were correctly programmed. The telephone line may be incorrectly connected. Check the telephone line connection. If it is disconnected, connect it. There may be a problem with the recipient's fax machine. Contact the recipient. Incorrectly configured voice over IP (VOIP). Digital phone service is often not compatible with FAX. Install dial-tone phone service, or try to troubleshoot FOIP. For more information, see: http://www.soft-switch.org/ Problems Receiving Faxes Symptom The received fax is blank. Faxes cannot be received automatically. Cause Solution There may be a problem with the telephone connection or with the caller's fax machine. Check that the machine can make clean copies. If it can, have the caller send the fax again. The caller may have loaded the Contact the caller. pages backward. The machine is set to receive faxes manually. Set the machine to automatic reception. The memory is full. Load paper if it is empty, and then print the faxes stored in the memory. The telephone line is incorrectly connected. Check the telephone line connection. If it is disconnected, connect it. There may be a problem with the caller's fax machine. Make a copy to check that this machine is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. Incorrectly configured voice over IP (VOIP). Digital phone service is often not compatible with FAX. Install dial-tone phone service, or try to troubleshoot FOIP. For more information, see: http://www.soft-switch.org/ Phaser® 6128MFP Multifunction Printer 150