Xerox 6128MFP User Guide - Page 149

Solving Fax Problems Solving Fax Problems If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent correctly, even after performing the described operations, refer to the Xerox Support website, www.xerox.com/office/6128MFPsupport. This section includes: • Problems Sending Faxes on page 149 • Problems Receiving Faxes on page 150 Problems Sending Faxes Symptom The document is not scanned. The document is scanned at an angle. The fax received by the recipient is blurry. The fax received by the recipient is blank. Cause The document is too thick, too thin, or too small. The document guides are not adjusted to the width of the document. The document is incorrectly positioned. The glass is dirty. The text in the document is written too faint. There may be a problem with the telephone connection. There may be a problem with the recipient's fax machine. The document was sent with the front side facing down (when the ADF is used). Solution Use the original glass to send the fax. Slide the document guides to fit the width of the document. Position the document correctly. Clean the original glass. Adjust the resolution. Check the telephone line, and then try sending the fax again. Make a copy to check that this machine is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. Load the document to be faxed facing up. Phaser® 6128MFP Multifunction Printer 149