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Brother International 9840CDW Users Manual - English - Page 139

Examples of poor print, quality, Recommendation, Troubleshooting and routine maintenance - cartridges

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Troubleshooting and routine maintenance Examples of poor print quality Recommendation Colored spots at 2.95 in. (75 mm) 75 mm / 2.95 in. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 75 mm / 2.95 in. a Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents. b Make a few copies of a blank, white sheet of paper. (See Making multiple copies on page 78.) C c If you still see the spots on printed documents after making multiple copies, clean the drum unit. (See Cleaning the drum unit on page 161.) Toner scatter or toner stain ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Gray or colored background ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Page skewed AAAABBBBCCCCDDDDEEEEFFFFGGGGHHHHIIIIJJJJKKKKLLLLMMMMNNNNOOOOPPPPQQQQRRRRSSSSTTTTUUUUVVVVWWWWXXXXYYYYZZZZ....0000111122223333444455556666777788889999.... abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. d If the print quality still has not improved you need to install a new drum. (See Replacing the drum unit on page 177.) „ Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Choosing a location on page 98.) „ Make sure that you use paper that meets our specifications. Roughsurfaced paper may cause the problem. (See Acceptable paper and other media on page 11.) „ Install a new toner cartridge for the color causing the problem. (See Replacing a toner cartridge on page 172.) „ Clean the corona wires and the drum unit for the color causing the problem. (See Cleaning the corona wires on page 158 and Cleaning the drum unit on page 161.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 177.) „ Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 11.) „ Check the machine's environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 98.) „ Install a new toner cartridge for the color causing the problem. (See Replacing a toner cartridge on page 172.) „ Clean the corona wires of the drum unit for the color causing the problem. (See Cleaning the corona wires on page 158.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 177.) „ Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „ Set the paper guides correctly. „ The paper tray may be too full. „ Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 11.) 123

Section	Page
USER’S GUIDE MFC-9840CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER®/FAX ON-SITE WARRANTY (Canada only)	9
Table of Contents	10
Section I: General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the User’s Guides	18
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	19
Software User's Guide:	19
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides	19
Viewing documentation (Macintosh®)	20
How to find scanning instructions	20
Software User's Guide:	20
Presto!® PageManager® User's Guide:	20
Accessing Brother support (for Windows®)	21
Control panel overview	22
Status LED indications	25
2 Loading paper and documents	27
Acceptable paper and other media	27
Recommended paper	27
Type and size of paper	27
Standard paper tray	27
Multi-purpose tray (MP tray)	27
Optional lower tray (LT-100CL)	27
The names for the paper trays in the printer driver and this Guide are as follows:	28
Paper capacity of the paper trays	28
Recommended paper specifications	28
Handling and using special paper	29
Types of paper to avoid	29
Envelopes	30
Types of envelopes to avoid	31
Labels	32
Types of labels to avoid	32
Unprintable area	32
Unprintable area for copies	32
Unprintable area when printing from a computer	33
Loading paper and envelopes	33
Loading documents	36
Using the ADF (automatic document feeder)	36
Using the scanner glass	37
3 General setup	38
Mode timer	38
Paper settings	38
Paper type	38
Paper size	39
Tray use in copy mode	39
Tray use in fax mode	40
Tray use in print mode	40
Volume settings	41
Ring volume	41
Beeper volume	41
Speaker volume	41
Automatic daylight savings time	42
Ecology features	42
Toner save	42
Sleep time	42
Turning off the scanner lamp	42
LCD contrast	43
Dial Prefix	43
4 Security features	44
Security	44
Setting lock	44
Setting up the password	44
Changing your setting lock password	44
Turning setting lock on/off	45
Turning setting lock on	45
Turning setting lock off	45
Secure Function Lock	45
Setting the password for the administrator	46
Setting up the Public user	46
Setting up restricted users	47
Turning Secure Function Lock on/off	47
Turning Secure Function Lock on	47
Turning Secure Function Lock off	47
Switching Users	48
Section II: Fax	49
5 Sending a fax	50
How to fax	50
Entering fax mode	50
Sending a single-sided fax from the ADF	50
Sending a 2-sided fax from the ADF	50
Changing a 2-sided fax layout	51
Sending a fax from the scanner glass	51
Faxing legal size documents from the scanner glass	52
Canceling a fax in progress	52
Broadcasting (black & white only)	52
Canceling a broadcast in progress	53
Additional sending operations	53
Sending faxes using multiple settings	53
Electronic cover page (black & white only)	54
Composing your own comments	54
Send a cover page for the next fax	54
Send a cover page for all faxes	55
Using a printed cover page	55
Contrast	55
Changing fax resolution	56
To change the fax resolution for the next fax	56
To change the default fax resolution	56
Dual access (black & white only)	56
Real time transmission	57
Sending in real time for all faxes	57
Sending in real time for the next fax only	57
Overseas mode	57
Delayed fax (black & white only)	57
Delayed batch transmission (black & white only)	58
Checking and canceling waiting jobs	58
Sending a fax manually	59
Manual transmission	59
Sending a fax at the end of a conversation	59
Out of memory message	59
6 Receiving a fax	60
Choose the correct Receive Mode	60
Using receive modes	61
Fax Only	61
Fax/Tel	61
Manual	61
External TAD	61
Receive mode settings	62
Ring delay	62
F/T ring time	62
Easy receive	63
Setting the print density	63
Additional receiving operations	64
Printing a reduced incoming fax	64
Duplex (2-sided) printing for Fax mode	64
Setting the fax receive stamp (black & white only)	65
Receiving a fax at the end of a conversation	65
Printing a fax from the memory	65
7 Telephone services and external devices	66
Telephone line services	66
Voice Mail	66
Distinctive ring	67
What does your telephone company’s ‘Distinctive Ring’ do?	67
What does Brother’s ‘distinctive ring’ do?	67
Do you have voice mail?	67
Before you choose the ring pattern to register	68
Registering the distinctive ring pattern Very important!	68
Turning off distinctive ring	69
Connecting an external TAD (telephone answering device)	69
Connections	70
Recording an outgoing message (OGM)	70
Special line considerations	70
Roll over telephone lines	70
Two-line telephone system	71
Converting telephone wall outlets	71
Installing machine, external two-line TAD and two-line telephone	71
Multi-line connections (PBX)	72
External and extension telephones	72
Operation from extension telephones	72
If you answer a call and no one is on the line:	72
For Fax/Tel mode only	72
Connecting an external or extension telephone	73
Using a non-Brother cordless external handset	73
Using remote codes	73
Fax Receive Code	73
Telephone Answer Code	73
Changing the remote codes	73
8 Dialing and storing numbers	74
How to dial	74
Manual dialing	74
One-touch dialing	74
Speed-dialing	74
Search	75
LDAP Search	75
Fax redial	75
Storing numbers	76
Storing a pause	76
Storing one-touch dial numbers	76
Storing speed-dial numbers	77
Changing one-touch and speed-dial numbers	78
Setting up groups for broadcasting	79
Dialing access codes and credit card numbers	80
Pause	80
Tone or pulse (Canada only)	80
9 Remote fax options (black & white only)	81
Fax forwarding	81
Paging	82
Fax storage	82
PC fax receive	83
Changing remote fax options	84
Turning off remote fax options	84
Remote retrieval	85
Setting a remote access code	85
Using your remote access code	85
Retrieving fax messages	86
Changing the fax forwarding number	86
Remote fax commands	87
10 Polling	88
Polling receive	88
Sequential polling	88
Polled transmit (black & white only)	89
Setup for polled transmit	89
11 Printing reports	90
Fax reports	90
Transmission verification report	90
Fax journal	90
Reports	91
How to print a report	91
Section III: Copy	93
12 Making copies	94
How to copy	94
Entering copy mode	94
Making a single copy	94
Making multiple copies	94
Stop copying	94
Copy options (temporary settings)	95
Improving copy quality	95
Enlarging or reducing the image copied	95
Making N in 1 copies (page layout)	96
Important	96
If you are copying from the ADF:	97
If you are copying from the scanner glass:	97
Duplex (2-sided) copying	97
Advanced Duplex Copy (short edge)	98
Sorting copies using the ADF	99
Adjusting brightness, contrast and color	99
Brightness	99
Contrast	100
Color saturation	100
Tray selection	101
Out of memory message	101
Section IV: Walk-up printing	103
13 Printing photos from a digital camera	104
Before using PictBridge	104
PictBridge requirements	104
Using PictBridge	104
Setting your digital camera	104
Printing images	105
DPOF printing	106
Connecting a camera as a storage device	106
Understanding the error messages	106
14 Printing data from a USB flash memory drive	107
Supported file formats	107
Creating a PRN or PostScript® 3™ file for direct printing	107
Printing data directly from the USB flash memory drive	108
Understanding the error messages	109
Section V: Software	111
15 Software and network features	112
How to read HTML User’s Guide	112
For Windows®	112
For Macintosh®	112
Section VI: Appendixes	113
A Safety and legal	114
Choosing a location	114
To use the machine safely	115
Important information	118
Standard telephone and FCC notices	118
Important	120
Important-about the interface cable	120
Industry Canada Compliance Statement (Canada only)	121
Disconnect device	121
LAN connection	121
Laser safety	121
FDA regulations	122
Important safety instructions	122
Legal limitations for copying	124
Trademarks	125
B Options	126
Options	126
Optional paper tray	127
Installing the optional paper tray	127
Memory board	128
Installing extra memory	129
C Troubleshooting and routine maintenance	130
Troubleshooting	130
If you are having difficulty with your machine	130
Improving the print quality	137
Setting dial tone detection	148
Telephone line interference	148
Error and maintenance messages	149
Checking if the machine has faxes in its memory	155
Transferring faxes to another fax machine	155
Transferring faxes to your PC	155
Document jams	156
Document is jammed in the top of the ADF unit	156
Document is jammed under the document cover	156
Document is jammed at the output tray	156
Document is jammed in the duplex slot	157
Paper jams	157
Paper is jammed in the MP tray	157
Paper is jammed in Paper Tray 1 or Tray 2	158
Paper is jammed inside the machine	159
Paper is jammed at the back of the machine	164
Paper is jammed underneath Paper Tray 1 or in the fuser unit	166
Routine maintenance	168
Cleaning the outside of the machine	168
Clean the outside of the machine as follows:	168
Cleaning the scanner	169
Cleaning the laser scanner windows	170
Cleaning the corona wires	174
Cleaning the drum unit	177
Replacing the consumable items	185
Replacing a toner cartridge	188
Toner low message	188
Toner life end message	188
Replacing the toner cartridges	189
Replacing the drum unit	193
Change Parts Drum message	193
Replacing the drum unit	193
Replacing the belt unit	199
Change Parts Belt Unit message	199
Replacing the belt unit	199
Replacing the waste toner box	204
Change Parts Waste Toner Box message	204
Waste Toner Box Full message	204
Replacing the waste toner box	204
Packing and shipping the machine	210
Repacking the machine	211
Machine information	218
Checking the serial number	218
Checking the page counters	218
Checking the remaining life of parts	219
D Menu and features	220
On-screen programming	220
Menu table	220
Memory storage	220
Menu keys	220
How to access the menu mode	221
Menu table	222
Entering text	238
E Specifications	240
General	240
Print media	242
Fax	243
Copy	244
Scan	245
Print	246
Interfaces	246
PictBridge	247
Direct print feature	247
Computer requirements	248
Consumable items	249
Ethernet wired network	250
Ethernet wireless network	251
Authentication and encryption for wireless users only	252
Authentication method	252
Encryption methods	252
Network key	253
Wi-Fi Alliance certification	253
F Glossary	254
Index	258

Match case Limit results 1 per page

Troubleshooting and routine maintenance

123

Colored spots at 2.95 in.

(75 mm)

Dust, paper powder, glue, and so on may stick to the surface of the

photosensitive drum (OPC) and cause black or white spots to

appear on printed documents.

Make a few copies of a blank, white sheet of paper. (See

Making

multiple copies

on page 78.)

If you still see the spots on printed documents after making multiple

copies, clean the drum unit. (See

Cleaning the drum

unit

on page 161.)

If the print quality still has not improved you need to install a new

drum. (See

Replacing the drum unit

on page 177.)

Toner scatter or toner stain

Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See

Choosing a location

on page 98.)

Make sure that you use paper that meets our specifications. Rough-

surfaced paper may cause the problem. (See

Acceptable paper and

other media

on page 11.)

Install a new toner cartridge for the color causing the problem. (See

Replacing a toner cartridge

on page 172.)

Clean the corona wires and the drum unit for the color causing the

problem. (See

Cleaning the corona wires

on page 158 and

Cleaning

the drum unit

on page 161.) If the print quality has not improved, put

in a new drum unit. (See

Replacing the drum unit

on page 177.)

Gray or colored background

Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media

on page 11.)

Check the machine’s environment. Conditions such as high

temperatures and high humidity can increase the amount of

background shading. (See

Choosing a location

on page 98.)

Install a new toner cartridge for the color causing the problem. (See

Replacing a toner cartridge

on page 172.)

Clean the corona wires of the drum unit for the color causing the

problem. (See

Cleaning the corona wires

on page 158.) If the print

quality has not improved, put in a new drum unit. (See

Replacing the

drum unit

on page 177.)

Page skewed

Make sure the paper or other print media is loaded properly in the

paper tray and that the guides are not too tight or too loose against

the paper stack.

Set the paper guides correctly.

The paper tray may be too full.

Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media

on page 11.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

75 mm / 2.95 in.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.