Brother International ADS-2500We Network Users Guide - Page 63

Troubleshooting The Brother machine is not found on the network during the MFL-Pro Suite installation. 7 Question Interface Solution Is your computer connected wired/ to the network? wireless Make sure that your computer is connected to a network, e.g., a LAN environment or internet services. For further support of your network problems, contact your network administrator. Is your machine connected wired/ to the network and does it wireless have a valid IP address? Check that Status in WLAN Status is not Connection Failed. See How to Check the WLAN Status on page 9. If the LCD message shows Connection Failed, ask your network administrator whether your IP address is valid or not. Are you using security software? wired/ wireless  In the installer dialog box, search for the Brother machine again.  Allow access when the alert message of the security software appears during the MFL-Pro Suite installation.  For more information about security software, see I am using security software. on page 63. Are you using a Wi-Fi wireless The privacy separator on your Wi-Fi router may be enabled. Disable the router? privacy separator. 7 Is your Brother machine wireless placed too far from the WLAN access point/router? Place your Brother machine within about 3.3 feet (1 meter) of the WLAN access point/router when you configure the wireless network settings. Are there any obstructions (walls or furniture, for example) between your machine and the WLAN access point/router? wireless Move your Brother machine to an obstruction-free area, or closer to the WLAN access point/router. Is there a wireless computer, Bluetooth supported device, microwave oven or digital cordless phone near the Brother machine or the WLAN access point/router? wireless Move all the devices away from the Brother machine or WLAN access point/router. 60