Canon S330 S330 Quick Start Guide - Page 42

POWER, RESUME/CANCEL, turn the, printer off, Turn the printer off, Paper Size, Setup

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Troubleshooting Problem Possible Cause Try This Printer will not print (continued) Printer is turned off or not ready Verify that the POWER lamp is on and glowing a steady green. If the lamp is off, press the POWER button. The green lamp will flash as the printer is warming up or processing a job, then go to a steady (non- flashing) state when the printer is ready. If the POWER lamp flashes orange, see "Handling Error Messages" on page 40. Paper does not feed properly Paper not loaded correctly or exceeds the load limit mark Verify that the paper is loaded correctly and that the paper stack does not exceed the sheet feeder load limit mark located on the printer (see "Loading Plain Paper and Other Canon Paper" on page 4. Paper jammed while printing 1. Gently pull the jammed paper out of the sheet feeder tray or the paper rest, whichever is easier. 2. Reload paper into the paper rest, then press RESUME/CANCEL on the printer. If the paper tears and some is left in the printer, turn the printer off, then unplug the power cord. Open the front cover and remove the pieces. If you cannot reach or remove the paper, do not attempt to disassemble the printer yourself. Contact the Customer Care Center. If you turned the printer off, your print job data will be lost. Print the job again. Paper path is obstructed Turn the printer off, then unplug the printer's power cord. Remove all of the paper from the sheet feeder, then look into the sheet feeder to see if any foreign objects have fallen into the printer. If you cannot reach or remove the object, do not attempt to disassemble the printer yourself. Contact the Customer Care Center. Cannot print Incorrect page to end of job size selected Verify that the page size setting matches the size of the paper loaded in the printer: • Check the Paper Size setting from within your application to ensure that it matches the size of the paper loaded. • Also, check the Page Setup tab in the Printer Properties dialog box (for Windows) or the Page Setup window (for Mac OS) to ensure that it matches the size of the paper loaded. 38

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38
Troubleshooting
Printer will
not print
(continued)
Printer is turned
off or not ready
Verify that the
POWER
lamp is on and glowing a steady green.
If the lamp is off, press the
POWER
button. The green lamp will flash as
the printer is warming up or processing a job, then go to a steady
(non- flashing) state when the printer is ready.
If the
POWER
lamp flashes orange, see “Handling Error Messages” on
page 40.
Paper does
not feed
properly
Paper not loaded
correctly or
exceeds the load
limit mark
Verify that the paper is loaded correctly and that the paper stack does
not exceed the sheet feeder load limit mark located on the printer (see
“Loading Plain Paper and Other Canon Paper” on page 4.
Paper jammed
while printing
1. Gently pull the jammed paper out of the sheet feeder tray or the
paper rest, whichever is easier.
2. Reload paper into the paper rest, then press
RESUME/CANCEL
on
the printer.
If the paper tears and some is left in the printer,
turn the
printer off
, then unplug the power cord. Open the front
cover and remove the pieces. If you cannot reach or
remove the paper, do not attempt to disassemble the
printer yourself. Contact the Customer Care Center.
If you turned the printer off, your print job data will be lost. Print the
job again.
Paper path is
obstructed
Turn the printer off
, then unplug the printer’s power cord.
Remove all of the paper from the sheet feeder, then look into the sheet
feeder to see if any foreign objects have fallen into the printer.
If you cannot reach or remove the object, do not attempt to
disassemble the printer yourself. Contact the Customer Care Center.
Cannot print
to end of job
Incorrect page
size selected
Verify that the page size setting matches the size of the paper loaded
in the printer:
•
Check the
Paper Size
setting from within your application to ensure
that it matches the size of the paper loaded.
•
Also, check the
Page Setup
tab in the Printer Properties dialog box
(for Windows) or the
Page Setup
window (for Mac OS) to ensure
that it matches the size of the paper loaded.
Problem
Possible Cause
Try This