Canon imageFORMULA DR-2010C Compact Color Scanner User Manual - Page 72

Contents Back Previous Page Next Page Chapter 7 Troubleshooting 1. Troubleshooting 72 2. Uninstalling Software 75 Uninstalling the ISIS/TWAIN Driver and Job Registration Tool 75 Uninstalling CapturePerfect 3.0 76 11..TTroroubulbelsehsohotoinogting This section describes the possible problems that might occur during use of the scanner and how to solve them. The Scanner Does Not Turn ON P. 72) The Scanner Is Not Recognized P. 72) Slow Scanning Speed P. 73) Scanning Is Not Performed P. 73) Documents Do Not Feed Properly P. 73) Saved Image Files Do Not Open P. 74) Scanning Results Are Not as Expected P. 74) If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or service representative. × The Scanner Does Not Turn ON Check the following if the scanner does not turn ON: • Is the power switch turned ON? • Is the power cord connected correctly? • Is the power cord inserted into the power outlet? For details on connecting the power cord, see "Chapter 2 Setup - Connecting the Scanner to the Computer," on p. 15. × The Scanner Is Not Recognized The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem Solution The scanner is not connected correctly Make sure that the scanner and the computer are connected correctly with the USB cable. (See "Chapter 2 Setup - Connecting the Scanner to the Computer," on p. 15.) 72 DR-2010C / DR-2510C