Cisco 7931G Administration Guide - Page 11
Providing Information to Users ViaWebsite, How Users Get Copies of Cisco Unified IP Phone Manuals
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Contents A A P P E N D I X Verifying DHCP Settings 9-10 Checking Static IP Address Settings 9-10 Verifying Voice VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-11 Eliminating DNS or Other Connectivity Errors 9-11 Checking Power Connection 9-12 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-14 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 xi