Cisco 7931G Administration Guide - Page 211

Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Step 4 If a service has stopped, click its radio button and then click the Start button. The Service Status symbol changes from a square to an arrow. Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified Communications Manager database. Add the phone back to the Cisco Unified Communications Manager database. See the "Adding Phones to the Cisco Unified Communications Manager Database" section on page 2-11 for details. Power cycle the phone. Note • When you remove a phone from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The phone's directory number or numbers remain in the Cisco Unified Communications Manager database. They are called "unassigned DNs" and can be used for other devices. If unassigned DNs are not used by other devices, delete them from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 9-7