Cisco 7931G Administration Guide - Page 232

How Users Obtain Support for the Cisco Unified IP Phone Appendix A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people. How Users Access the Online Help System on the Phone This Cisco Unified IP Phone 7931G provides access to a comprehensive online help system. To view the main help menu on a phone, take one of these actions: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Help from the list of applications. By default, the Application Menu button is line button 24 (the top left line button). • If the phone is not registered with Cisco Unified Communications Manager, press the Settings softkey and then choose Help. Main menu topics include: • About Your Cisco Unified IP Phone-Descriptive information about the phone model • How do I...?-Procedures and information about commonly-used phone tasks • Calling Features-Descriptions and procedures for using calling features, such as conference and transfer • Help-Tips on using and accessing Help You can also use the help system to obtain information about softkeys, menu items, and the help system itself. Refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 for more information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 A-2 OL-12457-01