Computer Associates BABWBN2900NE2 Option Guide - Page 49

Appendix A: Troubleshooting, Symptom/Error Messages, Reason, Solution

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Appendix A Troubleshooting Symptoms and Solutions Symptom/Error Messages Reason Solution E8603 Failed to write to database. A Full Backup or a Copy EC=DBagent Error- (320) session has not been restored. "Cannot restore an incremental (differential) backup until a full or copy backup has been restored" Restore the latest Full Backup or Copy session before the Incremental or Differential. E8603 Failed to write to database. EC=DBagent Error- (319) "Invalid starting (or ending) log number for the restore" There is a gap in the log sequence. Restore an Incremental or Differential session that includes the missing logs. E8603 Failed to write to database. EC=DBagent Error- (317) "Invalid Target Server for restoring" An attempt was made to restore This operation is not supported by the Exchange Directory Microsoft, or the target server Database to a different server, should have the same Organization or to restore Information store and Site name as the source server. Database to a different server with different Organization and Site names from source server. E8605 Failed to start restore. The Erase option was selected EC=DBagent Error-(325) Invalid along with either the Public or restore option "Cannot set with selective restore" Only. To select the Erase Option, both the Public and the Private Information Stores must be selected. W8619 Unable to verify, no checksum in the backup The Verify After Restore option was selected for a session not backed up with the CRC option checked. If the CRC check was not selected for the backup session, you cannot do a verify after the restore. Troubleshooting A-1

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Appendix
A
Troubleshooting
Symptoms and Solutions
Symptom/Error Messages
Reason
Solution
E8603 Failed to write to database.
EC=DBagent Error— (320)
“Cannot restore an incremental
(differential) backup until a full or
copy backup has been restored”
A Full Backup or a Copy
session has not been restored.
Restore the latest Full Backup or
Copy session before the
Incremental or Differential.
E8603 Failed to write to database.
EC=DBagent Error— (319)
“Invalid starting (or ending) log
number for the restore”
There is a gap in the log
sequence.
Restore an Incremental or
Differential session that includes
the missing logs.
E8603 Failed to write to database.
EC=DBagent Error— (317)
“Invalid Target Server for
restoring”
An attempt was made to restore
the Exchange Directory
Database to a different server,
or to restore Information store
Database to a different server
with different Organization and
Site names from source server.
This operation is not supported by
Microsoft, or the target server
should have the same Organization
and Site name as the source server.
E8605 Failed to start restore.
EC=DBagent Error—(325) Invalid
restore option “Cannot set <erase
all data> with selective restore”
The Erase option was selected
along with either the Public or
the Public Information Store
Only.
To select the Erase Option, both the
Public and the Private Information
Stores must be selected.
W8619 Unable to verify, no
checksum in the backup
The Verify After Restore option
was selected for a session not
backed up with the CRC option
checked.
If the CRC check was not selected
for the backup session, you cannot
do a verify after the restore.
Troubleshooting
A–1