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Computer Associates BABWBR1151S40 User Guide - Page 123

A: Troubleshooting, Activity Log, Exchange Server Errors

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Appendix A: Troubleshooting This section provides troubleshooting information to help you identify and resolve problems that you may encounter when using the CA ARCserve Backup Agent for Microsoft Exchange. To help you quickly find the information you need, this section lists some error messages and possible reasons and solutions for these messages. This section contains the following topics: Activity Log (see page 123) Exchange Server Errors (see page 123) Information for Customer Support (see page 129) Activity Log Many of the actions to resolve error conditions advise you to check the CA ARCserve Backup Activity log. The Activity log contains comprehensive information about the operations performed by CA ARCserve Backup. It provides an audit trail of all CA ARCserve Backup activity for every job that is run. You can scan this log whenever necessary to see if any errors have occurred. The log is available from the Job Status Manager. For more information about using the Activity log, see the Administration Guide. Exchange Server Errors For additional information on any Exchange Server error, check the Event Log on the Exchange Server or see the Microsoft web site. Exchange Agent Does Not Display When You Browse the Server Valid on Exchange Server 2000, 2003, and 2007 systems. Symptom: When you attempt to browse the Exchange Server system, the Exchange Agent object does not display in either the Backup Manager or Restore Manager window. Solution: The Agent service is not running. Start the Universal Agent service. To restore Brick Level data that was backed up using Exchange Server 2000 and 2003, you should also start the CA ARCserve Backup Agent RPC Server service. Appendix A: Troubleshooting 123

Section	Page
CA ARCserve Backup for Windows Agent for Microsoft Exchange Guide	1
Contents	7
1: Introducing the Agent	11
Introduction	11
Microsoft Exchange Server Description	11
How to Protect Different Parts of Your Exchange Server Organization	12
How Microsoft Exchange Server Organization Hierarchy Works	12
How Single Instance Storage Works	13
How the Agent Backs Up and Restores Exchange Server Data	14
How You Can Use the Agent to Perform Database Level Backups and Restores	15
How You Can Use the Agent to Perform Document Level Backups and Restores	16
Backup and Restore Limitations on Exchange Server Data	17
How the Agent Communicates With CA ARCserve Backup	17
2: Installing the Agent	19
System Requirements	19
Installation Prerequisites	19
Install the Agent for Microsoft Exchange	20
Post-installation Tasks	20
Configure the Agent for Database Level Backup and Restore	20
Configure the Agent for Document Level Backup and Restore	22
Create or Verify a Brick Level Account	26
Configure the Agent to Run on a Cluster	29
Remote Server Views in the Backup Manager	30
Exchange Organization View	31
Add Remote Servers to the Systems Object	32
3: Performing Database Level Backups and Restores	33
How Database Level Backup Works	33
Database Level Backup and Restore Benefits	33
Database Level Backup and Restore for Exchange Server 2000 and 2003	34
Database Level Views in the Backup Manager	34
Backup Agent Service Account Requirements for Database Level Backup and Restore	35
Database Level Backup Features	36
Database Level Data Restore	41
Database Level Disaster Recovery	50
Database Level Backup and Restore for Exchange Server 2007	51
Database Level Views in the Backup Manager	51
Backup Agent Service Account Requirements for Database Level Backup and Restore	52
Microsoft VSS Writer Requirements	52
Database Level Backup Features	52
Database Level Data Restore	58
4: Performing Document Level Backups and Restores	77
How Document Level Backup Works	77
Document Level Backup and Restore Benefits	78
Document Level Views in the Backup Manager	79
Backup Agent Service Account Requirements for Document Level Backup and Restore	81
Document Level Backup Features	82
Complete Messaging Single Instance Storage	82
Browsing Filter	82
Document Level Backup Methods	83
Specify Document Level Backup Filters	85
Multiplexing During Document Level Backups	86
Multi Stream Option	87
Perform a Document Level Backup	87
Activity Log Messages	90
Document Level Data Restore	91
Document Level Restore Sets	91
Document Level Restore Prerequisites	92
Configure Document Level Restore Options	92
Document Level Restore Locations	94
Perform a Document Level Restore	102
How to Perform Brick Level Restores on Exchange 2000 and Exchange 2003 Systems	103
Backup Agent Service Account Requirements for Brick Level Restore	104
Brick Level Data Restore	105
Brick Level Restore Prerequisites	105
Brick Level Restore Sets	105
Brick Level Restore Options	106
Perform a Brick Level Data Restore	107
5: Using Functions Supported on Exchange Server 2000, 2003, and 2007 Systems	109
Introduction	109
Multiplexing Backup Data	109
Multistreaming Backup Options	110
Encrypt and Compress Backup Data	110
How to Manage Media Containing Exchange Server Backup Data	111
Scan Media	112
6: Using Best Practices	113
General Recommendations	113
Technical Resources	113
Logs in the Event Viewer	113
Installation Recommendations	113
Product Recommendations	114
Load Reduction	115
Exchange Server Configuration Recommendations	115
Circular Logging	115
Transaction Log Space	115
Backup Recommendations	115
Online Backup Use	116
Media Integrity	116
Database Level Backup Strategies	116
Document Level Backup Strategies	118
Document Level Backup and Restore Performance Tuning	118
Restore Recommendations	120
General Restore Strategies	120
Document Level Restore Strategies	120
Backup and Restore Test Strategies	120
A: Troubleshooting	123
Activity Log	123
Exchange Server Errors	123
Exchange Agent Does Not Display When You Browse the Server	123
Unable to Create the User Account, Create the Mailbox, or Finalize the Mailbox	124
Authentication Errors Occur when Configuring the Brick Level Agent	125
VSS Errors Occur on Windows Server 2008 Systems	128
Information for Customer Support	129
B: Setting Up a Backup Agent Service Account	131
How to Set Up Your Backup Agent Service Account	131
Backup Agent Service Account Requirements Overview	132
Task Requirements	132
Implementation Considerations	132
Set Up Your Backup Agent Service Account	133
Create a Domain User on a Windows 2000 and 2003 Server	133
Create a Mailbox for Exchange 2000 and Exchange 2003 Server	135
Create a Domain User with a Mailbox for Exchange Server 2007	137
Set Up Groups	139
Add Groups for all Versions of Exchange Server on a Windows Member Server	139
Add Groups for all Versions of Exchange Server on a Domain Controller	140
Delegate Roles	141
Delegate Roles for Exchange Server 2000 and 2003 on a Domain Controller or Member Server	141
Delegate Roles for Exchange Server 2007 on a Domain Controller or Member Server	143
Additional Configuration Considerations	144
Member Server Considerations	145
Multiple Domain Considerations	145
Grant Additional Rights on Exchange 2000 Server	145
C: Frequently Asked Questions	147
General Questions	147
Database Level Backup and Restore Questions	147
Document Level Backup and Restore Questions	148
D: Registering Cluster Resources	151
Register the Cluster Resources Manually	151
E: Using the Server Configuration Worksheet - Exchange Server 2000 and 2003 Systems	155
Worksheet	156