Computer Associates BABWBR1151S40 User Guide - Page 124

Unable to Create the User Account, Create the Mailbox, or Finalize the Mailbox

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Exchange Server Errors Unable to Create the User Account, Create the Mailbox, or Finalize the Mailbox Valid on Exchange Server 2000, 2003, and 2007 systems. Symptom: When performing a Document Level restore with a new user and mailbox creation, the agent: ■ Creates a basic user with minimal rights in the Users container of Active Directory. ■ Creates a mailbox for the user. ■ Sends a request to the recipient update service and sends a message to the mailbox to finalize it. If all three of these steps are successful, you can view the mailbox in the Exchange System Manager. If any of these steps fail, the mailbox will not restore. Solution: There are several reasons why these steps may fail. Each reason, and the action you can take to resolve the error, is described below. ■ The user account creation failed because the backup agent service account does not have enough rights to create a new account. Ensure that your backup agent service account has the appropriate rights assigned to it. For information on these requirements, see Backup Agent Service Account Requirements for Document Level Backup and Restore (see page 81). Also, make sure that the backup agent service account is assigned membership to a group that has permissions over the Users container in Active Directory. For example the Account Operators group has these permissions by default. ■ The user account or mailbox creation failed because the global catalog server could not be contacted or a Windows application or system error occurred. Check the Event Viewer Application Log and System Log for recent errors. Also, check the agent logs DBAEXCUserSummary.log and WinUserUpd.log. ■ The mailbox creation failed because a disabled mailbox with the same name already exists. Check the Exchange System Manager to determine if there is a disabled mailbox with the same name. If you recently deleted a user account associated with the mailbox you are trying to restore, use the Run Cleanup Agent feature in the Exchange System Manager and purge the mailbox. 124 Agent for Microsoft Exchange Guide

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Exchange Server Errors
Unable to Create the User Account, Create the Mailbox, or Finalize the Mailbox
Valid on Exchange Server 2000, 2003, and 2007 systems.
Symptom:
When performing a Document Level restore with a new user and mailbox
creation, the agent:
■
Creates a basic user with minimal rights in the Users container of Active
Directory.
■
Creates a mailbox for the user.
■
Sends a request to the recipient update service and sends a message to
the mailbox to finalize it.
If all three of these steps are successful, you can view the mailbox in the
Exchange System Manager. If any of these steps fail, the mailbox will not
restore.
Solution:
There are several reasons why these steps may fail. Each reason, and the
action you can take to resolve the error, is described below.
■
The user account creation failed because the backup agent service account
does not have enough rights to create a new account.
Ensure that your backup agent service account has the appropriate rights
assigned to it. For information on these requirements, see
Backup Agent
Service Account Requirements for Document Level Backup and Restore
(see page 81). Also, make sure that the backup agent service account is
assigned membership to a group that has permissions over the Users
container in Active Directory. For example the Account Operators group
has these permissions by default.
■
The user account or mailbox creation failed because the global catalog
server could not be contacted or a Windows application or system error
occurred.
Check the Event Viewer Application Log and System Log for recent errors.
Also, check the agent logs DBAEXCUserSummary.log and WinUserUpd.log.
■
The mailbox creation failed because a disabled mailbox with the same
name already exists.
Check the Exchange System Manager to determine if there is a disabled
mailbox with the same name. If you recently deleted a user account
associated with the mailbox you are trying to restore, use the Run Cleanup
Agent feature in the Exchange System Manager and purge the mailbox.
124
Agent for Microsoft Exchange Guide