Computer Associates BABWBR1151S40 User Guide - Page 126

Exchange Server Errors, Agent for Microsoft Exchange Guide

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Exchange Server Errors ■ The account that you are trying to verify does not have a mailbox on the Exchange Server that you are configuring. To remedy this problem, create a new account and specify the mailbox location as the local Exchange Server. You can use the Exchange Brick Level Agent Configuration utility to create this account automatically by enabling the Create a new account feature. Note: For more information, see Create or Verify a Brick Level Account (see page 26). ■ Your mailbox name is not unique. A name is unique when it does not exist in the organization as a subset of characters in another mailbox name. For example, you cannot use the name Admin, if there is a mailbox named Administrator in your organization. To remedy this problem, create a new user with a unique mailbox name. ■ The Windows API that is called during verification requires that the account used to run the Exchange Brick Level Agent Configuration has the "act as part of the operating system" privilege assigned to it. To remedy this problem, log in to the machine as the account that you want to verify and run the configuration. ■ The Windows Active Directory and Exchange Server caches may not have propagated a newly created user. Propagating a newly created user can take minutes or hours depending on your domain configuration and traffic. To remedy this problem, wait a few minutes longer. ■ The mailbox is not finalized and ready for use. On Exchange Server 2000, this may be because the Recipient Update Service (RUS) has not completed the mailbox. To remedy this problem, log in to the mailbox or send mail to it to complete a newly created mailbox. On Exchange Server 2000, you can force the RUS to update the mailbox so that it can be used immediately. To do this, open the Microsoft Exchange System Manager, expand the Recipients object in the left pane, and select Recipient Update Services. When you select this, your organization's recipient update services are displayed in the right pane. Right-click each service and select Update Now. ■ The user or mailbox information that you entered is incorrect. To remedy this problem, ensure that you enter the correct user name, password, and alias name for your mailbox. 126 Agent for Microsoft Exchange Guide

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Exchange Server Errors
■
The account that you are trying to verify does not have a mailbox on the
Exchange Server that you are configuring.
To remedy this problem, create a new account and specify the mailbox
location as the local Exchange Server. You can use the Exchange Brick
Level Agent Configuration utility to create this account automatically by
enabling the Create a new account feature.
Note:
For more information, see
Create or Verify a Brick Level Account
(see page 26).
■
Your mailbox name is not unique.
A name is unique when it does not exist in the organization as a subset of
characters in another mailbox name. For example, you cannot use the
name Admin, if there is a mailbox named Administrator in your
organization.
To remedy this problem, create a new user with a unique mailbox name.
■
The Windows API that is called during verification requires that the account
used to run the Exchange Brick Level Agent Configuration has the “act as
part of the operating system” privilege assigned to it.
To remedy this problem, log in to the machine as the account that you
want to verify and run the configuration.
■
The Windows Active Directory and Exchange Server caches may not have
propagated a newly created user.
Propagating a newly created user can take minutes or hours depending on
your domain configuration and traffic.
To remedy this problem, wait a few minutes longer.
■
The mailbox is not finalized and ready for use. On Exchange Server 2000,
this may be because the Recipient Update Service (RUS) has not
completed the mailbox.
To remedy this problem, log in to the mailbox or send mail to it to
complete a newly created mailbox. On Exchange Server 2000, you can
force the RUS to update the mailbox so that it can be used immediately.
To do this, open the Microsoft Exchange System Manager, expand the
Recipients object in the left pane, and select Recipient Update Services.
When you select this, your organization’s recipient update services are
displayed in the right pane. Right-click each service and select Update
Now.
■
The user or mailbox information that you entered is incorrect.
To remedy this problem, ensure that you enter the correct user name,
password, and alias name for your mailbox.
126
Agent for Microsoft Exchange Guide