Computer Associates BABWBR1151S40 User Guide - Page 125

Authentication Errors Occur when Configuring the Brick Level Agent

Get Computer Associates BABWBR1151S40 - CA Arcserve Bkup R11.5 Win Ent Module PDF manuals and user guides
UPC - 757943307429
View all Computer Associates BABWBR1151S40 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 125 highlights

Exchange Server Errors ■ The mailbox finalization failed because the Recipient Update Service failed to update the mailbox. Make sure that the Recipient Update Service is able to finalize mailboxes when an update is called. You may have to rebuild the Recipient Update Service if it is not performing properly. For more information on the Recipient Update Service, see the Microsoft documentation. ■ The mailbox finalization failed because of Active Directory replication delays or Exchange Server cache delays. This failure can occur even if the user or mailbox was successfully created. In multi-domain controller environments or large Exchange Organizations, there may be delays before you can use the mailbox. If mailbox finalization fails, verify that the account appears in the Global Address List. If it appears in this list, repackage the failed mailbox with user and mailbox creation selected and run the job when the mailbox appears in the Exchange System Manager. Authentication Errors Occur when Configuring the Brick Level Agent Valid on Exchange Server 2000 and 2003 systems. Symptom: On Exchange Server 2000 and Exchange Server 2003 systems, authentication errors occur when configuring the Brick Level agent. As a result, CA ARCserve Backup cannot create or verify the agent account. Solution: There are several reasons why CA ARCserve Backup cannot verify or create the agent account. Various reasons, and the corrective actions you can take to resolve each problem are described below: ■ The account that you are trying to verify does not have all of the necessary privileges, groups, and rights. To remedy this problem, ensure that all of the requirements for the Backup Agent service account are satisfied. You can use the Exchange Agent Brick Level Configuration utility to create the backup agent service account and mailbox account automatically by enabling the Create a new account feature. When you use this utility, all of the necessary privileges, groups, and rights are applied. Note: For more information, see Create or Verify a Brick Level Account (see page 26). Appendix A: Troubleshooting 125

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
Exchange Server Errors
■
The mailbox finalization failed because the Recipient Update Service failed
to update the mailbox.
Make sure that the Recipient Update Service is able to finalize mailboxes
when an update is called. You may have to rebuild the Recipient Update
Service if it is not performing properly. For more information on the
Recipient Update Service, see the Microsoft documentation.
■
The mailbox finalization failed because of Active Directory replication
delays or Exchange Server cache delays. This failure can occur even if the
user or mailbox was successfully created.
In multi-domain controller environments or large Exchange Organizations,
there may be delays before you can use the mailbox. If mailbox finalization
fails, verify that the account appears in the Global Address List. If it
appears in this list, repackage the failed mailbox with user and mailbox
creation selected and run the job when the mailbox appears in the
Exchange System Manager.
Authentication Errors Occur when Configuring the Brick Level Agent
Valid on Exchange Server 2000 and 2003 systems.
Symptom:
On Exchange Server 2000 and Exchange Server 2003 systems, authentication
errors occur when configuring the Brick Level agent. As a result, CA ARCserve
Backup cannot create or verify the agent account.
Solution:
There are several reasons why CA ARCserve Backup cannot verify or create
the agent account. Various reasons, and the corrective actions you can take to
resolve each problem are described below:
■
The account that you are trying to verify does not have all of the necessary
privileges, groups, and rights.
To remedy this problem, ensure that all of the requirements for the Backup
Agent service account are satisfied. You can use the Exchange Agent Brick
Level Configuration utility to create the backup agent service account and
mailbox account automatically by enabling the Create a new account
feature. When you use this utility, all of the necessary privileges, groups,
and rights are applied.
Note:
For more information, see
Create or Verify a Brick Level Account
(see page 26).
Appendix A: Troubleshooting
125