Dell PowerVault DL2000 DL2000 Hardware Owner's Manual - Page 142

Troubleshooting System Memory

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Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Front-panel status LCD indicates a problem with system memory. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. 2 Turn on the system and attached peripherals. If an error message does not appear, continue to the next step. If an error messages appears, go to step 11. 3 Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 45. If the amount of memory installed matches the system memory setting, go to step 11. 4 Remove the bezel. See "Front Bezel" on page 65. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening and Closing the System" on page 66. 7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 102. 8 Close the system. See "Opening and Closing the System" on page 66. 9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 142 Troubleshooting Your System

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142
Troubleshooting Your System
Troubleshooting System Memory
Problem
•
Faulty memory module.
•
Faulty system board.
•
Front-panel status LCD indicates a problem with system memory.
Action
CAUTION:
Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Run the appropriate online diagnostic test. See "Using Server
Administrator Diagnostics" on page 153.
2
Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 11.
3
Enter the System Setup program and check the system memory setting.
See "Entering the System Setup Program" on page 45.
If the amount of memory installed matches the system memory setting, go
to step 11.
4
Remove the bezel. See "Front Bezel" on page 65.
5
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6
Open the system. See "Opening and Closing the System" on page 66.
7
Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 102.
8
Close the system. See "Opening and Closing the System" on page 66.
9
Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.