Gateway NV-42 Service Guide - Page 145

Troubleshooting, Common Problems

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Troubleshooting Chapter 4 Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Go To Power On Issue Page 136 No Display Issue Page 137 LCD Failure Page 139 Internal Keyboard Failure Page 140 TouchPad Failure Page 140 Internal Speaker Failure Page 141 Internal Microphone Failure Page 142 Right Side USB Failure Page 144 Power Button Failure Page 144 Other Functions Failure Page 145 Intermittent Problems Page 146 Undetermined Problems Page 146 4. If the Issue is still not resolved, see "Online Support Information" on page 185. Chapter 4 135

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Chapter 4
135
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE:
The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.
Use the following table with the verified symptom to determine which page to go to.
4.
If the Issue is still not resolved, see “Online Support Information” on page 185.
Symptoms (Verified)
Go To
Power On Issue
Page 136
No Display Issue
Page 137
LCD Failure
Page 139
Internal Keyboard Failure
Page 140
TouchPad Failure
Page 140
Internal Speaker Failure
Page 141
Internal Microphone Failure
Page 142
Right Side USB Failure
Page 144
Power Button Failure
Page 144
Other Functions Failure
Page 145
Intermittent Problems
Page 146
Undetermined Problems
Page 146
Chapter 4