Gateway NV-42 Service Guide - Page 146

Power On Issue, Computer Shuts Down Intermittently

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Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Check AC/Battery power on OK Check Daughter/B and FFC OK NG Swap AC/Battery OK NG Swap Daughter/B Re-plug PWR FFC Swap Mainboard Computer Shuts Down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 5. Remove any recently installed software. 6. If the Issue is still not resolved, see "Online Support Information" on page 185. 136 Chapter 4

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136
Chapter 4
Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not
replace a non-defective FRUs:
Computer Shuts Down Intermittently
If the system powers off at intervals, perform the following actions one at a time to correct the problem.
1.
Check the power cable is properly connected to the computer and the electrical outlet.
2.
Remove any extension cables between the computer and the outlet.
3.
Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly
into a known good electrical outlet.
4.
Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to the failure point.
5.
Remove any recently installed software.
6.
If the Issue is still not resolved, see “Online Support Information” on page 185.
St
a
rt
Check
A
C/B
a
ttery
po
w
er on
Check D
a
ughter/B
a
nd FFC
S
wa
p
A
C/B
a
ttery
S
wa
p D
a
ughter/B
Re-plug PWR FFC
S
wa
p M
a
inbo
a
rd
OK
NG
NG
OK
OK