HP Brocade 8/12c Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2. - Page 24

1 Building a case for your switch support provider Use the switchShow command to determine the answer. • Are there security policies turned on in the fabric? If so, what are they? (Gather the output from the following commands: † secPolicyShow † fddCfg --showall † ipFilter --show † authUtil --show † secAuthSecret --show † fipsCfg --showall • Is the fabric redundant? If yes, what is the MPIO software? (List vendor and version.) 5. If you have a redundant fabric, did a failover occur? 6. Was POST enabled on the switch? 7. Which CP blade was active? (Only applicable to the Brocade 24000 and 48000 directors, and the Brocade DCX and DCX-4S Backbones.) Detailed problem information Obtain as much of the following informational items as possible prior to contacting the SAN technical support vendor. Document the sequence of events by answering the following questions: • What happened prior to the problem? • Is the problem reproducible? • If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? • A description of the problem with the switch or the fault with the fabric. • The last actions or changes made to the system environment: † settings † supportSave output; you can save this information on a qualified and installed Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade DCX enterprise-class platform. † supportShow output • Host information: † OS version and patch level † HBA type † HBA firmware version † HBA driver version † Configuration settings 8 Fabric OS Troubleshooting and Diagnostics Guide 53-1001187-01