10
Shop for ink supplies
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58
11 Troubleshooting
Error messages
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59
Print cartridge error messages
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59
Incorrect print cartridge or print cartridge missing
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59
Print cartridge problem message
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60
Print cartridge carriage is stuck
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60
Paper Mismatch or Paper Size
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62
Out of paper
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63
There was an error writing to USB port
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63
Two-way communication cannot be established or Printer not responding
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63
Installation problems
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63
Printer lights are on or flashing
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66
Power light is flashing
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67
Resume light is flashing
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67
Both Power and Resume lights are flashing
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68
Print Cartridge Status lights are on or flashing
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68
Printer does not print
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69
Verify the following
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69
Unable to print
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69
If the printer still does not print
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75
Document prints slowly
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75
Print cartridge problems
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76
Resolving print cartridge error messages
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76
Print cartridge carriage is stalled
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79
Paper problems
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82
Out of paper
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84
Printer prints on multiple sheets at once
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87
Photos do not print correctly
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88
Check the paper tray
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88
Check the printer properties
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88
Problems with borderless documents
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89
Borderless printing guidelines
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89
Image is printed at an angle
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89
Fading occurs on the edges of a photo
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90
Photo has an unwanted border
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90
Print quality is poor
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91
Wrong, inaccurate, or bleeding colors
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91
Ink is not filling the text or graphics completely
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94
The printout has a horizontal band of distortion near the bottom of a borderless
print
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96
Printouts have horizontal streaks or lines
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97
Printouts are faded or have dull colors
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99
Printouts seem blurry or fuzzy
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100
Printouts are slanted or skewed
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102
Ink streaks on the back of the paper
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102
Paper is not picked up from the input tray
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103
The text edges are jagged
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105
Document is misprinted
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105
If you continue to have problems
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107
Contents
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Contents