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HP Deskjet Ink Advantage D700 User Guide - Page 78

Print cartridge problems, Resolving print cartridge error messages

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Chapter 11 To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are printing Documents containing graphics or photos print more slowly than text documents. Best or Maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode. Printer is in ink-backup mode The printer might print more slowly if it is in ink-backup mode. For more information, see Ink-backup mode. To increase the print speed, use two print cartridges in the printer. Printer software is outdated Outdated printer software might be installed. For information about updating the printer software, see Download printer software updates. Computer does not meet system requirements If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer. 1. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements. The system requirements are listed in the Readme file that came with the printer. 2. Make space available on the hard drive by deleting unwanted files. Print cartridge problems If the printer slows down or cannot print, there could be a problem with the print cartridge. For more information, check the following topics: • Resolving print cartridge error messages • Print cartridge carriage is stalled Resolving print cartridge error messages After you install a print cartridge, one or both of the print cartridge status lights begin to blink. The printer will not print. One of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 76 Troubleshooting

Section	Page
Contents	3
Welcome	7
Special features	9
Get started	10
The printer at a glance	10
Buttons and lights	11
Power button and light	12
Cancel button	12
Resume button and light	13
Print Cartridge Status lights	13
Paper tray	14
Unfold the paper tray	14
Use the paper tray	15
Fold the paper tray	16
Print cartridges	17
Ink-backup mode	17
Ink-backup mode output	18
Exit ink-backup mode	18
Connect the printer	19
USB	19
Print photos	20
Print borderless photos	20
Print photos with a border	21
Print photos on plain paper	23
HP Real Life Technologies photo fix	24
Exif Print	24
Store and handle photo paper	25
Save money and ink when printing photos	25
Print other documents	27
Print e-mail	27
Print documents	28
Print letters	29
Print envelopes	30
Print postcards	31
Print index cards and other small media	31
Print labels	32
Print transparencies	33
Print brochures	34
Print greeting cards	35
Print booklets	35
Print posters	37
Print iron-on transfers	38
Printing tips	40
Print a test page	40
Printing shortcuts	40
Use printing shortcuts	41
Create printing shortcuts	41
Delete printing shortcuts	41
Set the page order	42
Fast/Economical printing	42
Print multiple pages on a single sheet of paper	43
Print in grayscale	43
Two-sided printing	44
General Everyday printing	44
Print preview	44
Set a custom paper size	45
Select a paper type	45
Change the print speed or quality	46
Print resolution	46
Maximum dpi	46
Resize a document	47
Bound two-sided documents	47
Print a Web page	48
Presentation printing	49
Printer software	50
Make the HP Deskjet the default printer	50
Set default print settings	50
Printer Properties dialog box	51
What's This? help	52
Download printer software updates	52
Maintenance	53
Work with print cartridges	53
Selection numbers	53
Printing with one print cartridge	54
Replace print cartridges	54
Align print cartridges	56
Automatically clean print cartridges	56
View estimated ink levels	56
Maintain the printer body	57
Remove ink from your skin and clothing	57
Manually clean print cartridges	58
Maintain print cartridges	59
Printer Toolbox	59
Shop for ink supplies	60
Troubleshooting	61
Error messages	61
Print cartridge error messages	61
Incorrect print cartridge or print cartridge missing	61
Print cartridge problem message	62
Print cartridge carriage is stuck	62
Paper Mismatch or Paper Size	64
Out of paper	65
There was an error writing to USB port	65
Two-way communication cannot be established or Printer not responding	65
Installation problems	65
Printer lights are on or flashing	68
Power light is flashing	69
Resume light is flashing	69
Both Power and Resume lights are flashing	70
Print Cartridge Status lights are on or flashing	70
Printer does not print	71
Verify the following	71
Unable to print	71
If the printer still does not print	77
Document prints slowly	77
Print cartridge problems	78
Resolving print cartridge error messages	78
Print cartridge carriage is stalled	81
Paper problems	84
Out of paper	86
Printer prints on multiple sheets at once	89
Photos do not print correctly	90
Check the paper tray	90
Check the printer properties	90
Problems with borderless documents	91
Borderless printing guidelines	91
Image is printed at an angle	91
Fading occurs on the edges of a photo	92
Photo has an unwanted border	92
Print quality is poor	93
Wrong, inaccurate, or bleeding colors	93
Ink is not filling the text or graphics completely	96
The printout has a horizontal band of distortion near the bottom of a borderless print	98
Printouts have horizontal streaks or lines	99
Printouts are faded or have dull colors	101
Printouts seem blurry or fuzzy	102
Printouts are slanted or skewed	104
Ink streaks on the back of the paper	104
Paper is not picked up from the input tray	105
The text edges are jagged	107
Document is misprinted	107
If you continue to have problems	109
HP support	110
Ink cartridge warranty information	110
Support process	110
HP support by phone	110
Phone support period	111
Placing a call	111
After the phone support period	111
Technical information	112
Printer specifications	112
Notice to Windows 2000 users	112
Environmental product stewardship program	112
Paper use	113
Plastics	113
Material safety data sheets	113
Recycling program	113
HP inkjet supplies recycling program	113
Energy Star® notice	113
Disposal of waste equipment by users in private households in the European Union	115
Regulatory notices	116
FCC statement	116
Notice to users in Korea	116
VCCI (Class B) compliance statement for users in Japan	117
Notice to users in Japan about the power cord	117
Toxic and hazardous substance table	117
HP Deskjet D730 Printer declaration of conformity	118

Match case Limit results 1 per page

To increase printer speed, close all unnecessary software programs when printing.

Complex documents, graphics, or photos are printing

Documents containing graphics or photos print more slowly than text documents.

Best or Maximum dpi print mode is selected

The printer prints more slowly when

Best

Maximum dpi

is selected as the print quality.

To increase the printer speed, select a different print quality mode.

Printer is in ink-backup mode

The printer might print more slowly if it is in ink-backup mode. For more information, see

Ink-backup mode

To increase the print speed, use two print cartridges in the printer.

Printer software is outdated

Outdated printer software might be installed.

For information about updating the printer software, see

Download printer software

updates

Computer does not meet system requirements

If your computer does not have enough RAM or a large amount of free space on the hard

drive, the printer processing time will be longer.

Verify that the computer hard disk space, RAM, and processor speed meet the system

requirements.

The system requirements are listed in the Readme file that came with the printer.

Make space available on the hard drive by deleting unwanted files.

Print cartridge problems

If the printer slows down or cannot print, there could be a problem with the print cartridge.

For more information, check the following topics:

•

Resolving print cartridge error messages

•

Print cartridge carriage is stalled

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to

blink. The printer will not print. One of the following messages may appear on your