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HP ENVY 4520 User Guide - Page 47

Solve a problem, Jams and paper-feed issues, Clear a paper jam

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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. a. Open the cartridge access door. ENWW Jams and paper-feed issues 43

Section	Page
How do I?	5
Get started	6
Accessibility	6
Printer parts	7
Control panel and status lights	8
Overview of buttons and lights	8
Control panel display icons	9
Paper basics	9
Recommended papers for printing	10
Order HP paper supplies	11
Tips for selecting and using paper	11
Load media	12
Load original	14
Open the HP printer software (Windows)	15
Sleep mode	15
Quiet Mode	15
Print	17
Print documents	17
Print photos	18
Print Quick Forms	19
Print on both sides (duplexing)	19
Print from your mobile device	20
Print with AirPrint	20
Print using the maximum dpi	21
Tips for print success	22
Copy and scan	24
Copy documents	24
Scan	25
Scan to a computer	26
Scan using Webscan	27
Change scan settings (Windows)	28
Create a new scan shortcut (Windows)	29
Tips for copy and scan success	29
Use Web Services	30
What are Web Services?	30
Set up Web Services	30
Print with HP ePrint	32
Use HP Printables	33
Use the HP Connected website	33
Remove Web Services	33
Work with cartridges	34
Check the estimated ink levels	34
Replace the cartridges	35
Order ink supplies	36
Use single-cartridge mode	37
Cartridge warranty information	37
Tips for working with cartridges	38
Connect Your Printer	39
Set up the printer for wireless communication	39
Before you begin	39
Set up the printer on your wireless network	39
Change the connection type	40
Test the wireless connection	40
Turn on or off the wireless capability of the printer	41
Connect wirelessly to the printer without a router	41
Change network settings	43
Advanced printer management tools (for networked printers)	44
Toolbox (Windows)	44
HP Utility (OS X)	44
Open the embedded Web server	45
About cookies	45
Tips for setting up and using a networked printer	46
Solve a problem	47
Jams and paper-feed issues	47
Clear a paper jam	47
Read general instructions in the Help for clearing paper jams	47
Learn how to avoid paper jams	50
Solve paper-feed problems	51
Ink cartridge issues	51
Fix ink cartridge problems	51
Fix ink cartridge incompatible issues	52
Printing issues	52
Fix problems with page not printing (unable to print)	53
Read general instructions in the Help for unable to print issues	53
Fix print quality issues	56
Read general instructions in the Help for resolving print quality issues	56
Fix ink smears on printouts	60
Copy issues	61
Scan issues	61
Network and connection issues	61
Fix wireless connection	61
Find network settings for wireless connection	62
Fix Wi-Fi Direct connection	62
Printer hardware issues	62
HP support	63
Technical information	65
Hewlett-Packard Company notices	65
Specifications	65
System requirements	65
Environmental specifications	66
Print specifications	66
Scan specifications	66
Copy specifications	66
Cartridge yield	66
Print resolution	66
Acoustic information	67
Environmental product stewardship program	67
Eco-Tips	67
Paper use	67
Plastics	68
Material safety data sheets	68
HP inkjet supplies recycling program	68
Power consumption	68
Disposal of waste equipment by users	68
Chemical substances	68
Battery disposal in Taiwan	69
Battery notice for Brazil	69
California Perchlorate Material Notice	69
EPEAT	69
European Union Commission Regulation 1275/2008	69
The Table of Hazardous Substances/Elements and their Content (China)	70
Restriction of hazardous substance (Ukraine)	70
Restriction of hazardous substance (India)	70
China Energy Label for Printer, Fax and Copier	71
Regulatory information	71
Regulatory model identification number	72
FCC statement	73
Notice to users in Korea	73
VCCI (Class B) compliance statement for users in Japan	73
Notice to users in Japan about the power cord	74
Noise emission statement for Germany	74
GS Statement (Germany)	74
Declaration of conformity	75
Notice to users of the U.S. telephone network: FCC requirements	76
Notice to users of the Canadian telephone network	77
Notice to users of the German telephone network	77
Regulatory information for wireless products	77
Exposure to radio frequency radiation	78
Notice to users in Brazil	78
Notice to users in Canada	79
Notice to users in Taiwan	79
Notice to users in Mexico	80
Notice to users in Japan	80
Notice to users in Korea	80