HP ENVY 4520 User Guide - Page 63

HP support, Contact HP

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The cartridge access door is open ● Close the cartridge access door to begin printing. Cartridges alignment fails ● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Resolve printer failure ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. For more information about contacting HP support, see HP support on page 59. HP support For the latest product updates and support information, visit the HP ENVY 4520 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments. Troubleshooting: Use HP online tools to detect your printer and find recommended solutions. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of warranty customers may require a fee): ENWW HP support 59

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The cartridge access door is open
●
Close the cartridge access door to begin printing.
Cartridges alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/
support
.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click
All HP Contacts
for information on
calling for technical support.
Resolve printer failure
▲
Turn the printer off, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see
HP support
on page
59
.
HP support
For the latest product updates and support information, visit the
HP ENVY 4520 series support website at
www.hp.com/support
. HP online support provides a variety of options for help with your printer:
Drivers & downloads:
Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums:
Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting:
Use HP online tools to detect your printer and find recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the
Contact Support
website
. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
ENWW
HP support
59