HP ENVY 4520 User Guide - Page 52

Fix ink cartridge incompatible issues, Printing issues

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2. Open the cartridge access door. 3. Remove the cartridge indicated in the error message. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature 1 Description Electrical contacts 5. Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. 6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of goldcolored bumps positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 4520 series with only one cartridge. Fix ink cartridge incompatible issues The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more information, see Replace the cartridges on page 31. Printing issues What do you want to do? 48 Chapter 8 Solve a problem ENWW

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2.
Open the cartridge access door.
3.
Remove the cartridge indicated in the error message.
4.
Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature
Description
1
Electrical contacts
5.
Wipe only the contacts with a damp lint-free cloth.
CAUTION:
Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6.
On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the ink cartridge.
7.
Use a dry swab or lint-free cloth to wipe the contacts.
8.
Reinstall the ink cartridge.
9.
Close the access door, and check if the error message has gone away.
10.
If you still receive the error message, turn the product off, and then on again.
NOTE:
If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the HP ENVY 4520 series with only one cartridge.
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more
information, see
Replace the cartridges
on page
31
.
Printing issues
What do you want to do?
48
Chapter 8
Solve a problem
ENWW