HP ENVY 4520 User Guide - Page 60

Fix ink smears on printouts, Hewlett-Packard, Applications, Test Print Test

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To print a test page a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP ENVY 4520 series from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions. Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the cartridges. 7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print cartridges automatically. To automatically clean the print head a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP ENVY 4520 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head. NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane. Fix ink smears on printouts If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and will be moved back and forth during the cleaning. Mechanical noises are normal at this time. 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the printer control panel display, touch Tools . 3. Touch Clean Page Smears, and then follow the on-screen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the software or EWS, see Open the HP printer software (Windows) on page 11 or Open the embedded Web server on page 41. 56 Chapter 8 Solve a problem ENWW

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To print a test page
a.
Load Letter or A4 plain, white paper in the paper tray.
b.
Open HP Utility.
NOTE:
HP Utility is located in the
Hewlett-Packard
folder in the
Applications
folder at the top
level of the hard disk.
c.
Select the HP ENVY 4520 series from the list of devices at the left of the window.
d.
Click
Test Page
.
e.
Click the
Print Test Page
button, and follow the on-screen instructions.
Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are
seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the
cartridges.
7.
If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print
cartridges automatically.
To automatically clean the print head
a.
Load Letter or A4 plain, white paper in the paper tray.
b.
Open HP Utility.
NOTE:
HP Utility is located in the
Hewlett-Packard
folder in the
Applications
folder at the top
level of the hard disk.
c.
Select the HP ENVY 4520 series from the list of devices at the left of the window.
d.
Click
Clean Printheads
.
e.
Click
Clean
, and follow the on-screen instructions.
CAUTION:
Clean the print head only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
NOTE:
If print quality still seems poor after you complete cleaning, try aligning the printer. If
print quality problems persist after cleaning and aligning, contact HP support.
f.
Click
All Settings
to return to the
Information and Support
pane.
Fix ink smears on printouts
If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the
printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and
will be moved back and forth during the cleaning. Mechanical noises are normal at this time.
1.
Load Letter or A4 unused plain white paper into the input tray.
2.
From the printer control panel display, touch
Tools
.
3.
Touch
Clean Page Smears
, and then follow the on-screen instructions.
NOTE:
You can also do the same from the HP printer software or embedded web server (EWS). To access the
software or EWS, see
Open the HP printer software (Windows)
on page
11
or
Open the embedded Web server
on page
41
.
56
Chapter 8
Solve a problem
ENWW