HP EliteDesk 800 G6 Maintenance and Service Guide

HP EliteDesk 800 G6 Manual

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  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 2
    access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 5
    with a disinfectant 14 Cleaning the computer case ...15 Cleaning the keyboard ...15 Cleaning the monitor ...15 Cleaning the mouse ...16 Service considerations ...16 Tools and software requirements ...16 Screws ...16 Cables and connectors ...16 Hard drives ...16 Lithium coin cell battery ...17
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 6
    ...48 Power supply ...49 System board ...50 Wireless antennas and cables ...51 5 Troubleshooting without diagnostics ...54 Before you call for technical support ...54 Helpful hints ...55 Solving general problems ...55 Cannot access the Computer Setup (F10) Utility when booting the computer 55
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    does not respond to movement or is too slow 65 Solving hardware installation problems ...65 A new device is not recognized as part of the system 66 three times and then white two times 66 Solving network problems ...67 Network driver does not detect network controller 67 Network status link light
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    ...72 Unable to connect to the internet ...72 Cannot automatically launch internet programs 72 Solving software problems ...72 Computer will not start up and the HP logo does not appear 73 "Illegal Operation has Occurred" error message is displayed 73 6 Computer Setup (F10) Utility ...74 Using
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 9
    97 Accessing HP PC Hardware Diagnostics Windows 97 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 97 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 98 Downloading HP PC Hardware Diagnostics Windows 98 Downloading the latest HP PC Hardware Diagnostics
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    Using HP Sure Start (select products only) ...110 12 Power cord set requirements ...111 General requirements ...111 Japanese power cord requirements ...111 Country-specific requirements ...111 13 Specifications ...113 Index ...114 x
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 11
    to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation. Front panel components To identify the front panel components, use this illustration and table
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    supports headphones, line output devices, microphones, line input devices, or CTIA style headsets. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See the Maintenance and Service Guide
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 13
    Audio-out jack for powered audio devices NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use computer. Keep these numbers available when contacting customer service for assistance. Serial number location 3
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 14
    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 15
    use in models with up to 65 W processor) (12) Heat sink (for use in models with 125 W processor) (13) Memory modules (UDIMM, PC4-2666 or PC-4-3200) 32 GB 16 GB 8 GB Computer major components 5
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 16
    Table 2-1 Computer major components and their descriptions (continued) Item Description 4 GB (14) System board (includes replacement thermal material) (15) Front bezel Bezel blank, optical drive (not illustrated) Processor (includes replacement thermal material, not illustrated) Intel Core
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 17
    Table 2-2 Mass storage devices and their descriptions Item Description (1) Solid-state drive (M.2 2280, PCIe) 2 TB, TLC 1 TB, TLC 512 GB, TLC 512 GB, TLC, self-encrypting drive (SED) 512 GB, value 512 GB + 32 GB Optane™ memory 256 GB, TLC 256 GB, TLC, self-encrypting drive (SED) 256 GB,
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 18
    computer parts, use this table. Table 2-3 Miscellaneous parts and their descriptions Description Computer stand Hood lock Hood sensor Antenna cover HP Keyed Cable Lock HP Dual Head Keyed Cable Lock Optical drive latch 2.5 inch drive adapter Cables SATA, 9 in, 1 straight end, 1 right angle end SATA
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    Table 2-3 Miscellaneous parts and their descriptions (continued) Description Mini DisplayPort-to-DisplayPort DisplayPort-to-DVI USB Type-C-to-DisplayPort USB Type-C-to-HDMI 2.0 USB-to-serial DisplayPort-to-DisplayPort 1.2 DVI-to-DVI-D DisplayPort-to-
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 20
    information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When worker 7,500 V 3,000 V 400 V 15,000 V 5,000 V 800 V 35,000 V 12,000 V 6,000 V 10 Chapter 3 Routine care, SATA drive
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    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board)
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 22
    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and equipment to prevent static electricity. ● Antistatic tape
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 23
    the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 24
    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 25
    6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 26
    incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 27
    and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 28
    -approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 29
    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 30
    To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Before removing the front bezel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 31
    Removing bezel blanks To remove the bezel blanks, use these procedures. On some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank before installing an optical drive. Before removing the bezel blank, follow these steps: 1. Prepare the computer for
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 32
    Table 4-1 System board connections Item Component (1) Power supply (2) Power supply (3) Processor fan (4) Memory module (channel A) (5) Memory module (channel A) (6) Memory module (channel B) (7) Memory module (channel B) (8) RTC battery (9) Drive power connector (10) Card
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 33
    Table 4-2 Memory module descriptions Description Memory modules (UDIMM, PC4-2666 or PC-4-3200) 32 GB 16 GB 8 GB 4 GB The memory sockets are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 128 GB of memory
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 34
    NOTE: The system does not operate properly if you install unsupported memory modules. There are four memory sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 35
    1. To remove a memory module, open both latches of the memory module socket (1), and then remove the memory module from the socket (2). 2. To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 36
    Table 4-3 Drive descriptions Description Hard drive 2 TB, 7200 rpm, 3.5 in 2 TB, 5400 rpm, 7 mm 1 TB, 7200 rpm, 7 mm 1 TB, 7200 rpm, 3.5 in 500 GB, 7200 rpm, 3.5 in 500 GB, 7200 rpm, 7 mm 500 GB, 7200 rpm, 7 mm, self-encrypting drive (SED), Opal2 500 GB, 7200 rpm, 7 mm, FIPS Solid-state drive (2.5
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 37
    inch optical drives to ensure the drive will line up correctly in the drive cage and lock in place. Mounting screws can be purchased from HP. IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 38
    Before removing the optical drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 19). Remove the optical drive: 1. Disconnect the power cable and data cable from the rear of the optical drive. 2.
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    4. Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. 5. Connect the power cable and data cable to the rear
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 40
    2. Press the release latch (2), and then remove the drive from the drive bay (3). Removing a secondary 3.5 inch hard drive To remove the secondary 3.5 inch hard drive, use these procedures. Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 41
    , refer to the steps in this procedure. To install hard drives: 1. To install a new hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Then install the drive into the drive bay. 2. You can also install a 2.5 inch hard
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 42
    3. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. 4. Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). Solid-state drive To remove the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 43
    Remove the solid-state drive module: 1. Remove the screw that secures the drive (1). 2. Pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. Expansion card The computer has one PCI Express ×1 expansion socket, two PCI Express ×
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 44
    1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 19). To replace or add an expansion card: 1. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 45
    b. If you are removing a PCI Express ×1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1), and then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 46
    6. Reverse the removal procedures to install a new expansion card. Be sure to rotate the slot cover retention latch down into place after installation. 7. After installing an expansion card, connect external cables to the installed card and internal cables to the system board, if needed. 8.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 47
    4. Pull the module to remove it from the socket (4). 5. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE:
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 48
    60°C (149°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 49
    Before removing the air duct, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 19). Remove the air duct: 1. Pull the tabs on the sides of the duct away from each other (1). 2. Lift duct straight up
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    2. Lift the fan with air duct out of the computer (2). To install the fan with air duct, reverse the removal procedure. Serial port To remove serial port, use these procedures. Before replacing the serial port, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 51
    To install the serial port, reverse the removal procedure. Hood lock To remove the hood lock, use these procedures. Before removing the hood lock, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 19
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 52
    2. Using a screwdriver or similar tool, slide the sensor out of the slot in the rear of the chassis (2). To install the hood sensor, reverse the removal procedure. Option board To remove the option board, use these procedures. Table 4-7 Option board descriptions Description Option board USB 3.1 Gen
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 53
    2. Lift to disengage the board from the system board connector, and then remove the option board from the computer (2). To install the option board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures. IMPORTANT: The bond between the heat sink and the processor can
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 54
    3. Remove the heat sink from the computer (3). Up to 65 W processor 125 W processor 44 Chapter 4 Removal and replacement procedures
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    4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 56
    Table 4-8 Processor descriptions (continued) Description Intel Pentium Gold G6500 (4.1 GHz, 4 MB Intel Smart Cache, 2 core, 58 W) Intel Pentium Gold G6400 (4.0 GHz, 4 MB Intel Smart Cache, 2 core, 58 W) Intel Celeron® G5920 (3.5 GHz, 2 MB Intel Smart Cache, 2 core, 58 W) Intel Celeron G5905 (3.5 GHz
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 57
    3. Carefully lift the processor from the socket (4). IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board. The heat sink must be installed within 24 hours
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 58
    3. Remove the card reader from the computer (3). To install the card reader, reverse the removal procedure. Speaker To remove the speaker, use these procedures. Before removing the speaker, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 59
    3. Lift speaker straight up to remove it from the two rubber holders (3). To install the speaker, reverse the removal procedures. Power supply To remove the power supply, use these procedures. Before removing the power supply, follow these steps: 1. Prepare the computer for disassembly (Preparation
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 60
    4. Press the release lever at the front of the power supply (7), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (8). To install the power supply, reverse the removal procedures. System board To remove the system board, use these procedures.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 61
    2. Remove the eight Torx screws that secure the system board to the computer. 3. Lift the front of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 62
    1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 19). 3. Depending on model, remove the air duct (Air duct (up to 65 W processor) on page 38 or fan (Fan with air duct (125 W processor) on page 39). 4. Disconnect the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 63
    To install the wireless antennas and cables, reverse the removal procedures. Wireless antennas and cables 53
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 64
    drivers loaded. When booting the operating system, use "Last Known Configuration." ● See the comprehensive online technical support at http://www.hp.com/support. To assist you in resolving problems online, HP Instant Support ● Spend time troubleshooting the problem with the service technician. ●
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 65
    running the restore process. NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 66
    Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 67
    manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot unnecessary applications to free memory. 2. Add more memory. Solving general problems 57
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 68
    not spinning, replace it. System does not turn on and the lights on the front of the computer are not blinking Use this information to troubleshoot the computer. Cause System unable to power on. Solution Press and hold the power button for less than 4 s. If the hard drive light turns white
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 69
    then replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause Solution If the computer has a voltage selector
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 70
    this information to troubleshoot the computer. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 71
    it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause The system is trying to start from
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 72
    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other open applications. Shut down
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 73
    Use this information to troubleshoot the computer. Cause Jack has been reconfigured in the audio driver or application software. Solution In the audio driver or application software, reconfigure the jack or set the jack to its default value. Solving printer problems If you encounter printer
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    this information to troubleshoot the computer. Cause The correct printer driver for the troubleshoot the computer. Cause The printer might be out of paper. Solution Check the paper tray, and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 75
    not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Solution Mouse connector is not properly plugged into the Follow the instructions that came with the mouse. mouse with the computer. Solving hardware installation problems You might need to
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    to the configuration, Reboot the computer and follow the instructions for accepting the you did not accept them. changes. problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot
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    Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 78
    cable is attached to the correct connector. There is a problem with the cable or a device at the other end service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Network drivers are not loaded, or driver
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    drivers for your NIC. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems support ECC memory, HP does not support
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 80
    memory error Use this information to troubleshoot the computer. Cause You have information to troubleshoot the computer. . Use this information to troubleshoot the computer. Cause Too lights continue blinking) Use this information to troubleshoot the computer. Cause Memory is installed incorrectly
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 81
    Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause The drive letter after the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 82
    problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service . (If the connection is good, the PC light on the front of the cable/DSL
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    -installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 84
    Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press f10 at the appropriate time, you
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 85
    after exiting the F10 Setup screen. Computer Setup-Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup-Main Option Description System Information
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    Check ● Language Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from older BIOS-If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. ● Allow
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 87
    either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware
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    Table 6-2 Computer Setup-Security Option Description Create BIOS Administrator Password Lets you set and enable a BIOS administrator password, which controls access to the following features: ● Setup Menu (F10) ● Third Party Option ROM Management (F3) ● Update system ROM ● WMI commands that
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 89
    HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the local user enters the manual Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory,
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    System Hard Drive NOTE: Windows 10 systems are generally not formatted to include an Master Boot Record (MBR). Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the MBR of the system hard drive. If the MBR gets changed, the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 91
    Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 92
    CA key Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Ready BIOS for Device Guard Use Requires BIOS Administrator password to be configured and Secure Boot to be enabled. System Options
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    module. Hyperthreading Lets you control processor capability. Default is enabled. Multi-processor Use this option to disable multi-processor support under the operating system. Default is enabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor
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    Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST. Default is enabled.
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    is restarted. USB Type-C Controller Firmware Update Default is enabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is All UEFI. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video Power Management
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    Option Heading USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is Never) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). 86 Chapter 6 Computer Setup (F10
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 97
    . If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except f10 If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. 87
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 98
    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description 008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 99
    1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Make sure there is a memory
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 100
    Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive is about to
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 101
    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure. 1. Reconnect
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 102
    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2. Be sure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or may have malfunctioned. 1.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 103
    ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 104
    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 105
    Password security and resetting CMOS This computer supports two security password features that you can them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 74 for information about backing up the BIOS
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    To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter Computer Setup. 3. When the key icon appears, type your current password, a slash
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 107
    support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 108
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 109
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 110
    is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 111
    to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 112
    support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP your system both within and outside of Windows if the desktop cannot load. HP recommends that you attempt to restore your system using the
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 113
    automatically or manually create restore System Restore. 2. Run Reset this PC. NOTE: The options Remove everything and support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 114
    version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation. 104
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 115
    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 116
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 117
    usage Use this table to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for nonvolatile memory usage computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select products only) on page
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 118
    Troubleshooting hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 119
    instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports . HP has
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 120
    screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 121
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 122
    Table 12-1 Power cord country-specific requirements (continued) Country Accrediting Agency Country Accrediting Agency Canada (2) CSA Sweden (1) SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) SEV United Kingdom (1) BSI United States (2) UL 1.
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 123
    60 Hz Operating line frequency 47 Hz to 63 Hz Standard efficiency 350 W, 92% efficient 260 W, 92% efficient 1 This system uses an active power factor-corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 124
    99 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 installing 99 using 97 HP Recovery media recovery 103 HP Sure Recover 104 HP Sure Start 105, 110 I illustrated parts catalog 4 installing battery 37 hard drive 30, 31 memory 23 internet access problems 72 K keyboard
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 125
    recovery media 102 creating using HP Cloud Recovery Download Tool 102 creating using Windows tools 102 Remote HP PC Hardware Diagnostics UEFI settings location 3 serial port removal 40 service considerations 10, 16 Setup password 95 software problems 72 servicing computer 10, 16 solid-state drive
  • HP EliteDesk 800 G6 | Maintenance and Service Guide - Page 126
    T temperature control 10, 12 tools, servicing 10, 16 Torx T15 screwdriver 10, 16 troubleshooting without diagnostics 54 U using Computer Setup Utilities 74 V ventilation, proper 10, 12 W Windows backup 102 recovery media 102 system restore point 102 Windows tools, using
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.