There is no sound or sound volume is too low
.................................................................................
56
Cannot remove computer cover or access panel
..............................................................................
57
Poor performance
.............................................................................................................................
57
Computer powered
off
automatically and the power light blinks red four times and then
white two times
.................................................................................................................................
58
System does not turn on and the lights on the front of the computer are not blinking
..................
58
Solving power problems
......................................................................................................................................
59
Power supply shuts down intermittently
.........................................................................................
59
Computer turned
off
automatically, power light blinks red two times followed by a two-
second pause, and the computer beeps two times (Beeps stop after
fifth
iteration but lights
continue blinking)
..............................................................................................................................
59
Power light blinks red four times followed by a two-second pause and the computer beeps
four times (Beeps stop after
fifth
iteration but lights continue blinking)
........................................
59
Solving hard drive problems
................................................................................................................................
60
Hard drive error occurs
......................................................................................................................
60
Disk transaction problem
..................................................................................................................
60
Drive not found
(identified)
...............................................................................................................
60
Nonsystem disk/NTLDR missing message
.......................................................................................
61
Computer will not boot from hard drive
...........................................................................................
61
Computer seems to be locked up
......................................................................................................
62
Solving audio problems
.......................................................................................................................................
62
Sound cuts in and out
........................................................................................................................
62
Sound does not come out of the speaker or headphones
................................................................
62
Computer appears to be locked up while recording audio
...............................................................
63
Line-in jack is not functioning properly
............................................................................................
63
Solving printer problems
.....................................................................................................................................
63
Printer will not print
..........................................................................................................................
63
Printer will not turn on
......................................................................................................................
64
Printer prints garbled information
....................................................................................................
64
Printer will not print
..........................................................................................................................
64
Solving keyboard and mouse problems
..............................................................................................................
64
Keyboard commands and typing are not recognized by the computer
...........................................
64
Mouse does not respond to movement or is too slow
......................................................................
65
Solving hardware installation problems
.............................................................................................................
65
A new device is not recognized as part of the system
......................................................................
66
Computer will not start
.....................................................................................................................
66
Power light blinks red three times and then white two times
.........................................................
66
Solving network problems
..................................................................................................................................
67
Network driver does not detect network controller
.........................................................................
67
Network status link light never blinks
..............................................................................................
67
Diagnostics reports a failure
.............................................................................................................
68
vii