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HP EliteDesk 800 G6 Maintenance and Service Guide - Page 124

HP PC Hardware Diagnostics Windows

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Index A access panel illustrated 4 locked 55 removal and replacement 19 Advanced menu, Computer Setup 81 air duct removal and replacement 38 audible codes 92 audio problems 62 B backup, creating 102 backups 102 battery disposal 10, 16, 17 battery replacement 37 beep codes 92 bezel blank removal 21 bezel blanks illustrated 4 blinking lights 92 boot order, changing 103 booting options Full Boot 87 Quick Boot 87 C cable management 10, 17, 18 cable pinouts, SATA data 10, 17 card reader illustrated 4 removal and replacement 47 changing a Power-On password 95 changing a Setup password 95 cleaning computer 10, 13, 15 mouse 10, 13, 16 safety precautions 10, 13 cleaning your computer disinfecting 14 removing dirt and debris 13 CMOS clearing and resetting 95 computer cleaning 10, 13, 15 Computer Setup access problem 55 Advanced menu 81 Main menu 75 Security menu 77 Computer Setup Utility 74 country power cord set requirements 111 Customer Support 54 D deleting a Power-On password 95 deleting a Setup password 95 drive positions 26 E electrostatic discharge (ESD) 10 preventing damage 10, 11 error codes 87, 92 error messages 87 expansion board illustrated 4 expansion card removal 33 F F10 Setup 74 access problem 55 fan illustrated 4 fan with air duct removal and replacement 39 flash drive problems 71 front bezel illustrated 4 removal and replacement 20 front panel components 1 G general problems 55 grounding methods 10, 11 H hard drive installation 30, 31 proper handling 10, 16 removal 29, 30 SATA characteristics 10, 17 hard drive cage rotating 22 hard drive problems 60 hard drives 6 hardware installation problems 65 heat sink illustrated 4 removal and replacement 43 helpful hints 55 hood lock removal and replacement 41 hood sensor removal and replacement 41 HP PC Hardware Diagnostics UEFI downloading 100 starting 99 using 99 HP PC Hardware Diagnostics Windows accessing 97, 98 downloading 98 installing 99 using 97 HP Recovery media recovery 103 HP Sure Recover 104 HP Sure Start 105, 110 I illustrated parts catalog 4 installing battery 37 hard drive 30, 31 memory 23 internet access problems 72 K keyboard cleaning 10, 13, 15 keyboard problems 64 114 Index

Section	Page
Computer features	11
Standard configuration features	11
Front panel components	11
Rear panel components	12
Serial number location	13
Illustrated parts catalog	14
Computer major components	14
Mass storage devices	16
Miscellaneous parts	18
Routine care, SATA drive guidelines, and disassembly preparation	20
Electrostatic discharge information	20
Generating static electricity	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	22
Recommended materials and equipment	22
Operating guidelines	22
Routine care	23
General cleaning safety precautions	23
Removing dirt and debris from your computer	23
Cleaning your computer with a disinfectant	24
Cleaning the computer case	25
Cleaning the keyboard	25
Cleaning the monitor	25
Cleaning the mouse	26
Service considerations	26
Tools and software requirements	26
Screws	26
Cables and connectors	26
Hard drives	26
Lithium coin cell battery	27
SATA hard drives	27
Cable management	28
Removal and replacement procedures	29
Preparation for disassembly	29
Access panel	29
Front bezel	30
Removing bezel blanks	31
System board connections	31
Drive cage	32
Memory modules (DIMMs)	33
Drives	35
Drive positions	36
Removing and installing drives	37
Optical drive	37
Removing the primary 3.5 inch hard drive	39
Removing a secondary 3.5 inch hard drive	40
Options for installing a 3.5 inch hard drive	41
Solid-state drive	42
Expansion card	43
WLAN module	46
Battery	47
Air duct (up to 65 W processor)	48
Fan with air duct (125 W processor)	49
Serial port	50
Hood lock	51
Hood sensor	51
Option board	52
Heat sink	53
Processor	55
Card reader	57
Speaker	58
Power supply	59
System board	60
Wireless antennas and cables	61
Troubleshooting without diagnostics	64
Before you call for technical support	64
Helpful hints	65
Solving general problems	65
Cannot access the Computer Setup (F10) Utility when booting the computer	65
Computer appears locked up and will not turn off when the power button is pressed	66
Computer will not respond to keyboard or mouse	66
Computer date and time display is incorrect	66
There is no sound or sound volume is too low	66
Cannot remove computer cover or access panel	67
Poor performance	67
Computer powered off automatically and the power light blinks red four times and then white two time ...	68
System does not turn on and the lights on the front of the computer are not blinking	68
Solving power problems	69
Power supply shuts down intermittently	69
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	69
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	69
Solving hard drive problems	70
Hard drive error occurs	70
Disk transaction problem	70
Drive not found (identified)	70
Nonsystem disk/NTLDR missing message	71
Computer will not boot from hard drive	71
Computer seems to be locked up	72
Solving audio problems	72
Sound cuts in and out	72
Sound does not come out of the speaker or headphones	72
Computer appears to be locked up while recording audio	73
Line-in jack is not functioning properly	73
Solving printer problems	73
Printer will not print	73
Printer will not turn on	74
Printer prints garbled information	74
Printer will not print	74
Solving keyboard and mouse problems	74
Keyboard commands and typing are not recognized by the computer	74
Mouse does not respond to movement or is too slow	75
Solving hardware installation problems	75
A new device is not recognized as part of the system	76
Computer will not start	76
Power light blinks red three times and then white two times	76
Solving network problems	77
Network driver does not detect network controller	77
Network status link light never blinks	77
Diagnostics reports a failure	78
Diagnostics passes, but the computer does not communicate with the network	78
Network controller stopped working when an expansion board was added to the computer	78
Network controller stops working without apparent cause	78
Cannot connect to network server when attempting remote system installation	79
System setup utility reports unprogrammed EEPROM	79
Solving memory problems	79
System will not boot or does not function properly after installing additional memory modules	79
Out of memory error	80
Memory count during POST is wrong	80
Insufficient memory error during operation.	80
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	80
Solving USB flash drive problems	81
USB flash drive is not seen as a drive letter in Windows	81
USB flash drive not found (identified)	81
System will not boot from USB flash drive	81
The computer boots to DOS after making a bootable flash drive	81
Solving internet access problems	82
Unable to connect to the internet	82
Cannot automatically launch internet programs	82
Solving software problems	82
Computer will not start up and the HP logo does not appear	83
“Illegal Operation has Occurred” error message is displayed	83
Computer Setup (F10) Utility	84
Using Computer Setup (F10) Utilities	84
Computer Setup—Main	85
Computer Setup—Security	87
Computer Setup—Advanced	91
POST error messages	97
POST numeric codes and text messages	97
Interpreting system validation diagnostic front panel LEDs and audible codes	102
Password security and resetting CMOS	105
Changing a setup or power-on password	105
Deleting a setup or power-on password	105
Using HP PC Hardware Diagnostics	107
Using HP PC Hardware Diagnostics Windows (select products only)	107
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	107
Accessing HP PC Hardware Diagnostics Windows	107
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support	107
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	108
Downloading HP PC Hardware Diagnostics Windows	108
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	108
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	108
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	108
Installing HP PC Hardware Diagnostics Windows	109
Using HP PC Hardware Diagnostics UEFI	109
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	109
Starting HP PC Hardware Diagnostics UEFI	109
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	110
Downloading the latest HP PC Hardware Diagnostics UEFI version	110
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	110
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	110
Downloading Remote HP PC Hardware Diagnostics UEFI	111
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	111
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	111
Customizing Remote HP PC Hardware Diagnostics UEFI settings	111
Backing up, restoring, and recovering	112
Backing up information and creating recovery media	112
Using Windows tools for backing up	112
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	112
Restoring and recovering your system	112
Creating a system restore	113
Restoring and recovery methods	113
Recovering using HP Recovery media	113
Changing the computer boot order	113
Using HP Sure Recover (select products only)	114
Statement of memory volatility	115
Current BIOS steps	115
Nonvolatile memory usage	117
Questions and answers	119
Using HP Sure Start (select products only)	120
Power cord set requirements	121
General requirements	121
Japanese power cord requirements	121
Country-specific requirements	121
Specifications	123

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer Setup

air duct

removal and replacement

audible codes

audio problems

backup, creating

102

backups

102

battery

disposal

10, 16, 17

battery replacement

beep codes

bezel blank

removal

bezel blanks

illustrated

blinking lights

boot order, changing

103

booting options

Full Boot

Quick Boot

cable management

10, 17, 18

cable pinouts, SATA data

10, 17

card reader

illustrated

removal and replacement

changing a Power-On password

changing a Setup password

cleaning

computer

10, 13, 15

mouse

10, 13, 16

safety precautions

10, 13

cleaning your computer

disinfecting

removing dirt and debris

CMOS

clearing and resetting

computer cleaning

10, 13, 15

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

111

Customer Support

deleting a Power-On password

deleting a Setup password

drive positions

electrostatic discharge (ESD)

preventing damage

10, 11

error

codes

87, 92

error messages

expansion board

illustrated

expansion card

removal

F10 Setup

access problem

fan

illustrated

fan with air duct

removal and replacement

ﬂash

drive problems

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

10, 11

hard drive

installation

30, 31

proper handling

10, 16

removal

29, 30

SATA characteristics

10, 17

hard drive cage

rotating

hard drive problems

hard drives

hardware installation problems

heat sink

illustrated

removal and replacement

helpful hints

hood lock

removal and replacement

hood sensor

removal and replacement

HP PC Hardware Diagnostics UEFI

downloading

100

starting

using

HP PC Hardware Diagnostics Windows

accessing

97, 98

downloading

installing

using

HP Recovery media

recovery

103

HP Sure Recover

104

HP Sure Start

105, 110

illustrated parts catalog

installing

battery

hard drive

30, 31

memory

internet access problems

keyboard

cleaning

10, 13, 15

keyboard problems

114

Index