HP EliteDesk 800 G6 Maintenance and Service Guide - Page 75

Mouse does not respond to movement or is too slow, Solving hardware installation problems

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Cause Program in use has stopped responding to commands. Keyboard needs repairs. Computer is in the Sleep state. Solution Shut down your computer using the mouse, and then restart the computer. See the Worldwide Limited Warranty for terms and conditions. Press the power button to resume from the Sleep state. When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the ctrl and esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to scroll to and select the power icon at the top right on the menu, and then press enter. 3. Use the arrow keys to select Shut Down, and then press enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard, and then restart the computer. Mouse might need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in the Sleep state. Press the power button to resume from the Sleep state. When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. If using a wireless mouse, you might need to resynchronize the Follow the instructions that came with the mouse. mouse with the computer. Solving hardware installation problems You might need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a command prompt and type . WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. Solving hardware installation problems 65

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Cause
Solution
Program in use has stopped responding to commands.
Shut down your computer using the mouse, and then restart the
computer.
Keyboard needs repairs.
See the Worldwide Limited Warranty for terms and conditions.
Computer is in the Sleep state.
Press the power button to resume from the Sleep state. When
attempting to resume from the Sleep date, do not hold down the
power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
Mouse does not respond to movement or is too slow
Use this information to troubleshoot the computer.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
1.
Press the
ctrl
and
esc
keys at the same time (or press the
Windows logo
key) to display the
Start
menu.
2.
Use the
arrow
keys to scroll to and select the power icon at
the top right on the menu, and then press
enter
.
3.
Use the
arrow
keys to select
Shut Down
, and then press
enter
.
4.
After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard, and then restart the
computer.
Mouse might need repair.
See the Worldwide Limited Warranty for terms and conditions.
Computer is in the Sleep state.
Press the power button to resume from the Sleep state. When
attempting to resume from the Sleep state, do not hold down the
power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
If using a wireless mouse, you might need to resynchronize the
mouse with the computer.
Follow the instructions that came with the mouse.
Solving hardware installation problems
You might need to
reconfigure
the computer when you add or remove hardware, such as an additional drive or
expansion card.
If you install a plug and play device, Windows automatically recognizes the device and
configures
the
computer. If you install a non-plug and play device, you must
reconfigure
the computer after completing
installation of the new hardware. In Windows, use the
Add Hardware Wizard
, and follow the instructions that
appear on the screen.
To open the Add Hardware Wizard, open a command prompt and type .
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect
the power cord from the AC outlet and allow the internal system components to cool before touching.
Solving hardware installation problems
65