HP EliteDesk 800 G6 Maintenance and Service Guide - Page 74

Printer will not turn on, Printer prints garbled information, Solving keyboard and mouse problems

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Cause If you are on a network, you might not have made the connection to the printer. Printer might have failed. Solution the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then select OK. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on Use this information to troubleshoot the computer. Cause The cables might not be connected properly. Solution Reconnect all cables, and check the power cord and electrical outlet. Printer prints garbled information Use this information to troubleshoot the computer. Cause The correct printer driver for the application is not installed. The cables might not be connected properly. Printer memory might be overloaded. Solution Install the correct printer driver for the application. Reconnect all cables. Reset the printer by turning it off for 1 min, and then turn it back on. Printer will not print Use this information to troubleshoot the computer. Cause The printer might be out of paper. Solution Check the paper tray, and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Keyboard connector is not properly connected. Solution Shut down the computer, reconnect the keyboard, and then restart the computer. 64 Chapter 5 Troubleshooting without diagnostics

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Cause
Solution
the printer driver. To run MS-DOS commands, press the Windows
key +
r
, type
cmd
in the
Open
box, and then select
OK
.
If you are on a network, you might not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer might have failed.
Run printer self-test.
Printer will not turn on
Use this information to troubleshoot the computer.
Cause
Solution
The cables might not be connected properly.
Reconnect all cables, and check the power cord and electrical
outlet.
Printer prints garbled information
Use this information to troubleshoot the computer.
Cause
Solution
The correct printer driver for the application is not installed.
Install the correct printer driver for the application.
The cables might not be connected properly.
Reconnect all cables.
Printer memory might be overloaded.
Reset the printer by turning it
off
for 1 min, and then turn it back
on.
Printer will not print
Use this information to troubleshoot the computer.
Cause
Solution
The printer might be out of paper.
Check the paper tray, and
refill
it if it is empty.
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the
common causes and solutions listed in these tables.
Keyboard commands and typing are not recognized by the computer
Use this information to troubleshoot the computer.
Cause
Solution
Keyboard connector is not properly connected.
Shut down the computer, reconnect the keyboard, and then
restart the computer.
64
Chapter 5
Troubleshooting without diagnostics