HP EliteDesk 800 G6 Maintenance and Service Guide - Page 79

Cannot connect to network server when attempting remote system installation

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Cause The cable is not securely connected. The network controller is defective. Solution Be sure that the cable is securely attached to the network connector, and that the other end of the cable is securely attached to the correct device. Contact an authorized service provider. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. Cause The network controller is not configured properly. Solution Verify network connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the network interface card (NIC) drivers for your NIC. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are listed in these tables. IMPORTANT: Power can still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8 MB of system memory in single-channel mode or 16 MB of memory in dual-channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and other management functions. System will not boot or does not function properly after installing additional memory modules Use this information to troubleshoot the computer. Solving memory problems 69

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Cause
Solution
The cable is not securely connected.
Be sure that the cable is securely attached to the network
connector, and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Contact an authorized service provider.
Cannot connect to network server when attempting remote system installation
Use this information to troubleshoot the computer.
Cause
Solution
The network controller is not
configured
properly.
Verify network connectivity, that a DHCP Server is present, and
that the Remote System Installation Server contains the network
interface card (NIC) drivers for your NIC.
System setup utility reports unprogrammed EEPROM
Use this information to troubleshoot the computer.
Cause
Solution
Unprogrammed EEPROM.
Contact an authorized service provider.
Solving memory problems
If you encounter memory problems, some common causes and solutions are listed in these tables.
IMPORTANT:
Power can still be supplied to the DIMMs when the computer is turned
off
(depending on the
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the
computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Otherwise, the computer will not boot the operating system.
NOTE:
The memory count will be
affected
by
configurations
with the Management Engine (ME) enabled. The
ME uses 8 MB of system memory in single-channel mode or 16 MB of memory in dual-channel mode to
download, decompress, and execute the ME
firmware
for Out-of-Band (OOB), third-party data storage, and
other management functions.
System will not boot or does not function properly after installing additional
memory modules
Use this information to troubleshoot the computer.
Solving memory problems
69