HP LaserJet 9000 HP LaserJet 9000 series printer User Guide
HP LaserJet 9000 Manual
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- HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 1
hp LaserJet 9000, 9000n, 9000dn, and 9000hns Use Use of this electronic document indicates that you accept the Copyright and License terms. Copyright 2003 Hewlett-Packard Company. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 2
electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this use guide. Edition 2, 1/2003 Warranty The information contained in this document is is a U.S. trademark of Apple Computer, Inc. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 3
Windows software 17 Macintosh software 17 Printer drivers 20 Software for Windows 22 Software for Macintosh computers 24 Software for networks 26 Home pages 27 Device pages 28 Network pages 29 2 Printing tasks Orienting media 31 Basic printing instructions 38 Selecting the output bin 40 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 4
printer driver 51 Different first page 53 Blank back page 54 Printing multiple pages on one sheet of paper 54 Customizing optional Tray 1 operation 55 Printing from optional Tray 1 when the loaded paper is requested55 Manually 70 Printing with the optional HP Fast InfraRed (FIR) Receiver 71 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 5
Preventing wrinkles on envelopes 130 Detecting printer problems 131 Determining printer problems 132 Software, computer, and printer interface problems 134 Cabling configurations 148 Selecting an alternate PPD 149 Communicating with an optional HP Jetdirect print server . . . . 151 Checking - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 6
178 Print quality submenu 184 System setup submenu 186 I/O submenu 189 Diagnostics submenu 194 Resets submenu 194 Service menu 196 C Printer memory and expansion Overview 197 Determining memory requirements 199 Installing memory 200 Checking memory installation 204 Saving resources - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 7
commands Overview 207 Understanding PCL 5e printer command syntax 209 Combining escape sequences 209 Selecting PCL 5e fonts 211 Common PCL 5e printer commands 212 E Regulatory information Overview 217 Environmental product stewardship program 218 Protecting the environment 218 Environmental - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 8
Congratulations on your purchase of an HP LaserJet 9000 Series printer. If you have not done so, see the start guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter introduces the following - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 9
basics 9 Features and benefits of the printer Print cartridge z supplies status page with toner gauge, page count, and information about paper sizes used z no-shake cartridge design z authentication of HP print cartridges z automatic seal tab removal Paper handling options z Input Optional - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 10
the ability to upgrade the printer firmware. To download the latest firmware, go to www.hp.com/go/lj9000_firmware and follow the instructions on the screen. To easily send firmware updates to multiple printers, use the HP Web JetAdmin software (go to www.hp.com/go/webjetadmin). Features and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 11
of the HP website. Macintosh users Use the HP LaserJet Utility to download fonts and files. For more information, see "HP LaserJet Utility (Macintosh)" on page 25 or the HP LaserJet Utility Guide online help included with your HP LaserJet Utility software. Features and benefits of the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 12
Chapter 1 Printer basics 12 Layout and basic operation of the control panel The control panel includes three light emitting diode (LED) indicator lights, four navigation keys, dedicated - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 13
it is the new default. Default settings remain when the printer is switched off or is reset (unless you reset all factory defaults from the Resets menu). z Prints one of the printer information pages from the control panel. Returns a numeric entry to its - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 14
Ready Data Attention Off On Blinking Off On Blinking Off On Blinking Indication The printer is offline or has an error. The printer is ready to print. The printer is going offline; please wait. The printer has no data to print. The printer has data to print, but is not ready or is offline. The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 15
display, indicating that it is now the default. 5 Press PAUSE/RESUME to exit the menu. Note Settings in the printer driver and software override control panel settings. (Software settings override printer driver settings.) If you cannot access a menu or an item, it is either not an option for the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 16
accessory is on and ready. The accessory is in service mode. The accessory is in service mode. The accessory is experiencing a hardware malfunction. The accessory is not correctly attached to the printer. The printer might be in PowerSave mode. Press any key of your choice. The accessory - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 17
Client z HP Common Installer z HP Common Drivers Client z PPDs/PDEs z HP LaserJet Utility* z Fonts* z Help Files* (English only) * These products are not supported in Traditional Chinese, Simplified Chinese, Korean, Japanese, Czech, Russian, and Turkish languages. The printer drivers provided on - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 18
have access to the Internet, see the introduce guide on the product CD to obtain the most recent software. Included with the printer is a CD containing the HP LaserJet Printing System. On the CD are software components, documentation, and drivers that benefit users and network administrators. See - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 19
Chapter 1 Printer basics 19 The CD includes software designed for end users and network NT 4.0, Windows 2000, and Windows Me z Apple MAC OS (EtherTalk) z Linux (Web) z UNIX (Web) Network printer installation for UNIX and other network operating systems is available from the Web or through a local - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 20
Chapter 1 Printer basics 20 Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer (by using a printer language). Drivers included with the printer The most recent drivers are available at www.hp.com/cposupport/. Depending on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 21
DIMM support. z Use the PS driver for compatibility with PostScript Level 3 needs. The printer automatically switches between PS and PCL printer languages. z For the Macintosh, use the Apple LaserWriter 8.6 or above printer driver, which are PS drivers. Printer driver help Each printer driver has - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 22
can obtain the following additional printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See www.hp.com/cposupport/ for more information.) z OS/2 PCL5e and PCL 6 printer driver z OS/2 PS2 printer driver z AutoCAD If the CD - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 23
, and then click Printers. Right-click and choose Document Defaults or Properties. Note Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.) Helpful printer software for increased printing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 24
Dialog Extension (PDEs) PPDs, for OS 9 and earlier, in combination with the LaserWriter 8.6 printer driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other software is provided on the CD. Use the Apple LaserWriter - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 25
available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following: z customize the printer control panel messages. z name the printer, assign it to a zone on the network, download files and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 26
the HP Web JetAdmin site a www.hp.com/go/webjetadmin. HP Jetdirect Printer Installer for UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Sun Solaris networks. It is available to download at www.hp.com/support/net_printing. HP Resource Manager - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 27
displayed from this site in the embedded Web server. For more information, see "Configuration page" on page 155. z Event log page This page shows the printer event log. For more information, see "Event log page" on page 162. z Supplies page This page shows the levels of the consumables for the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 28
various consumables is shown on this page, and links to the HP website for ordering supplies is also displayed. z Contact information page The name and e-mail address of the primary point of contact for information about the printer is entered into this page. The primary point of contact is usually - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 29
1 Printer basics 29 Network pages The network pages of the embedded Web server provide access to HP Jetdirect network configuration parameters and status. These include: z Network settings page This page provides access to network protocol configuration parameters and other settings. z Support - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 30
Chapter 2 Printing tasks 30 2 Printing tasks This section presents basic printing tasks, such as: z Orienting media z Basic printing instructions z Selecting the output bin z Printing envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 31
the media will be duplexed (printed on both sides). Type of media Tray Duplexed Orient media like this Letter or A4, including 1 No letterhead (weights up to 216 g/m2) (58 lb bond) Long edge toward feed direction; side to be printed facing up Letter or A4, including 1 Yes letterhead - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 32
4 Duplexed No 32 Orient media like this Long edge toward feed direction; side to be printed facing down Letter or A4, including 2, 3, or 4 Yes letterhead (weights up to 199 g/m2) (53 lb bond) Long edge toward feed direction; first side to be printed facing up Orienting media - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 33
Printing tasks Type of media Other standard sizes and custom sizes (weights up to 216 g/m2) (58 lb bond) Tray 1 312 mm, feed short edge, top of page, first. Other standard sizes and 1 Yes custom sizes (weights up to 216 g/m2) (58 lb bond) Long edge (up to 312 mm) toward feed direction - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 34
Printing tasks Type of media Other standard sizes and custom sizes (weights up to 199 g/m2) (53 lb bond) Tray 2, 3, short edge, top of page, first. Other standard sizes and 2, 3, or 4 Yes custom sizes (weights up to 199 g/m2) (53 lb bond) Long edge (up to 297) toward feed direction; first - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 35
1 Duplexed No 35 Orient media like this Long edge with holes toward feed direction; side to be printed facing up Prepunched Letter or A4 1 Yes (weights up to 216 g/m2) (58 lb bond) Long edge without holes toward feed direction; first side to be printed facing down Orienting media - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 36
Chapter 2 Printing tasks Prepunched Letter or A4 2, 3, or 4 No (weights up to 199 g/m2) (53 lb bond) 36 Long edge with holes toward feed direction; side to be printed facing down Prepunched Letter or A4 2, 3, or 4 Yes (weights up to 199 g/m2) (53 lb bond) Long edge without holes toward - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 37
feed direction; side to be printed facing up. If height of envelope is greater than 7.5 inches, feed flap first. Otherwise, feed flap toward rear of printer. Orienting media - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 38
not available in the program or printer driver, you must set it at the printer control panel. To print 1 Make sure paper is loaded in the printer. See the introduce guide on the product CD, or at www.hp.com/cposupport/ and "Orienting media" on page 31 for instructions. 2 If you loaded a custom size - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 39
8 Select any other settings you want, such as duplexing (if an optional duplexer is installed in the printer), watermarks, or different first page. For more information about these settings, see the tasks in this section and 10 Select the Print command to print the job. Basic printing instructions - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 40
output bin z The standard output bin is located at the top of the printer and is the factory default bin. This bin can receive up to 500 of paper in the correct (face down) order as they exit the printer. A sensor causes the printer to stop when the paper bin is full. Printing continues when you - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 41
top bin on the stacker or stapler/stacker. This bin holds up to 125 sheets of paper in face-up order as they exit the printer. A sensor causes the product to stop when the bin is full. Product operation continues when you empty or reduce the amount of paper in the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 42
. (Where and how you make selections depends on your program or printer driver.) If you cannot select an output location from the program or printer driver, set the default printer output location from the printer control panel. To select an output location from the control panel 1 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 43
introduce guide on the product CD, or go to www.hp.com/ printer. Do not use envelopes with pressure-sensitive adhesive. The basic steps for printing envelopes are: 1 Load the envelopes. See "To load envelopes in optional Tray 1" on page 44. 2 Move the fuser levers. See "To change the fuser - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 44
. Slide the envelopes into the printer as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. 2 4 Change the fuser levers (see "To change the fuser levers" on page 45 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 45
is installed, slide it away from the printer to access the left door. 1 2 Open the left door. WARNING! Avoid touching the adjacent fusing area as shown in Step 3. It can be HOT. 2 3 Locate and lift up the two blue "T" shaped levers. 4 Return the fuser levers to the down position after printing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 46
printer driver, specify optional Tray 1 or Automatic. Or, select the paper source. 3 Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the product CD, or go to www.hp accessory. 8 When finished, return the fuser levers to the down position. CAUTION - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 47
guide on the product CD, or go to www.hp.com/cposupport/ for complete paper specifications. z When printing on both sides of prepunched paper, you must select prepunched paper as the paper type in the Paper Handling menu from the control panel and select prepunched paper from your printer driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 48
. Make sure the labels meet the correct specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) CAUTION Failure to follow these instructions may damage the printer. Special cautions: z Do not load optional Tray 1 to capacity, because labels are heavier - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 49
must be printed only from optional Tray 1. For paper specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. z If you are printing from optional Tray 1, the edge of the paper feeding into the printer must be at least 98 mm (3.9 inches) wide to allow rollers inside - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 50
the printer driver z Different first page z Blank back page z Customizing optional Tray 1 operation z Printing by type and size of paper z Job retention features Printing a private job Storing a print job QuickCopying a job Proofing and holding a job z Printing with the optional HP - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 51
features Look for Quick Sets, Scale to Fit (any page size to any page size), and Booklet Printing options in the Windows printer driver, or see the printer driver help for more information. Printing watermarks A watermark is a notice, such as "Top Secret," printed in the background of each page in - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 52
Chapter 3 Advanced printing tasks 52 For Macintosh, you can select "Custom" and specify the text you choose, depending on your driver version. Using features in the printer driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 53
To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. 1 1 For Windows, select "Use different paper for first page" in your printer driver. Choose optional Tray 1 (or manual feed) for the first page and one of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 54
select Use different paper for first page in the Paper tab of your printer driver, and then choose Back Page. You can then select the paper source page on a single sheet of paper. This feature is available in some printer drivers and provides a cost-effective way to print draft pages. To print more - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 55
for a tray, if possible. If not, set the type and size from the printer control panel. (See "Printing by type and size of paper" on page 57.) Size=any size and Tray 1 Type=anything except Unspecified is set at the printer control panel, an option appears in the Paper Handling menu to configure size - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 56
feed feature is another way of printing special paper from optional Tray 1, such as envelopes or letterhead. If manual feed is selected, the printer prints only from optional Tray 1. When paper is loaded in optional Tray 1, set Tray 1 mode in the Paper-Handling menu to First mode. Customizing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 57
on the package of paper. For supported types of paper, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Note The type and size settings can also be configured from the HP Web JetAdmin software for networked printers. See the printer driver online help. Printing by type - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 58
application override control panel settings. (Software application settings generally override printer driver settings.) 1 Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/cposupport/.) 2 At the printer control panel, press , use or to scroll to PAPER HANDLING - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 59
job features available for this printer are: Private jobs, Stored jobs, QuickCopy jobs, and Proof and hold jobs. Follow the instructions below to gain access to In newer drivers: Select Job Retention from the pull-down menu in the print dialog box. In older drivers, select Printer Specific Options. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 60
specifies the PIN in the driver, and the PIN is sent to the printer as part of the print job. Note The private jobs feature uses available printer RAM memory if the printer does not have a hard disk installed. For moderate to heavy use of this feature, HP recommends installing an optional hard - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 61
Chapter 3 Advanced printing tasks 61 Deleting a private job A private job is automatically deleted from the printer hard disk accessory after the user releases it for printing. If you want to delete the job without printing it, use this procedure. To delete - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 62
print the job at any time through the printer control panel. For example, a user may want to download a personnel form, calendar, time sheet, or to heavy use of this feature, HP recommends installing an optional hard disk. To create stored jobs In the printer driver, select the Stored Job option - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 63
Chapter 3 Advanced printing tasks 63 Printing a stored job The user can print a job stored on the printer hard disk accessory from the control panel. To print a stored job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll to USER NAME - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 64
Chapter 3 Advanced printing tasks 64 Deleting a stored job Jobs stored on the printer hard disk accessory can be deleted from the control panel. To delete a stored job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 65
, select the QuickCopy option and type a user name and a job name. When you send the job to print, the printer prints the number of copies you set in the printer driver. To print more quick copies at the printer, see "Printing additional copies of QuickCopy jobs" on page 66. QuickCopying a job - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 66
3 Advanced printing tasks 66 Printing additional copies of QuickCopy jobs This section describes how to print additional copies of a job stored on the printer hard disk accessory from the control panel. To print more copies of a QuickCopy job 1 Press . 2 Use or to scroll to Retrieve Job and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 67
needs additional space to store new QuickCopy jobs, the printer will automatically delete other stored QuickCopy jobs, starting with the oldest job. Note Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin. To delete a QuickCopy job 1 Press . 2 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 68
for something else, select the Stored Job option in the driver. The proof and hold feature uses available RAM memory on the printer if the printer does not have a hard disk installed. For moderate to heavy use of this feature, HP recommends installing an optional hard disk. To create a proof and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 69
Chapter 3 Advanced printing tasks 69 Printing the remaining copies of a held job The user can print the remaining copies of a job held on the printer hard disk accessory from the control panel. To print a proof and hold job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 70
deletes that user's previous proof and hold job. If there is not a proof and hold job already for that job name and the printer needs additional space, the printer may delete other proof and hold jobs, starting with the oldest one. To delete a proof and hold job 1 Press . 2 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 71
For more information, see the user guide for the HP Fast InfraRed Connect. Setting up to print with Windows 9X Before launching the Fast InfraRed driver, complete the following steps: 1 Click Start, click Settings, and then click Printers. 2 Select the HP LaserJet 9000, 9000n, 9000dn, or 9000hns as - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 72
device equipped with an IrDA-compliant FIR window) within one meter (three feet) maximum of the HP FIR Connect. The FIR window must be at an angle of +/- 15 degrees relative to the printer to ensure an effective connection for printing. Note To prevent a broken connection while printing, make sure - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 73
through a FIR connection. When the FIR job is completed, the interrupted job resumes printing. To interrupt the job at the printer, connect to the FIR port on the printer and send a job to the printer. The printer stops printing the current job when it reaches the end of the job it is printing. The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 74
, such as desktop publishing programs. Refer to the user guide that came with your program for information on making booklets. If you are using a program that does not support booklet making, you can create booklets using your HP drivers. Note HP recommends that you use your program to prepare and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 75
Chapter 4 Printer maintenance 75 4 Printer maintenance Overview This section explains basic printer maintenance. z Managing the print cartridge z Print cartridge conditions Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 76
a non-HP print cartridge in the printer, the printer will inform you if a cartridge is not a genuine HP print cartridge. If you insert a used HP cartridge from another HP printer, the printer can take as many as 60 printed pages to authenticate that the cartridge is a genuine HP part, and will - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 77
Printer maintenance 77 CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Checking the toner level You can check the toner level using the printer control panel, the embedded web server, printer software, or HP Web JetAdmin. Using the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 78
Printer maintenance 78 1 At the bottom right of your screen (in the system tray), double-click the Printer icon. This opens the status window. 2 On the left side of the status window, click the Printer HP Web JetAdmin In HP Web JetAdmin, select the printer device. The device status page shows toner - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 79
but the printer continues printing, CARTRIDGE LOW is set to CONTINUE (the default setting). If the printer stops printing when low toner is detected printer control panel displays a CARTRIDGE OUT message. The printer continues printing (without customer interaction) until drum out is reached, but HP - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 80
Chapter 4 Printer maintenance 80 Note Using the printer cleaning page To ensure good print quality with certain types of paper, use the cleaning page every time the print cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper. If toner specks appear on - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 81
Chapter 4 Printer maintenance 81 Configuring alerts You can use HP Web JetAdmin or the printer embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages sent to the e-mail account or accounts that you specify. You can - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 82
the page, or if paper is wrinkled or curled, use this section to troubleshoot and solve the print quality problem. "Determining printer problems" on page 132 Before you can eliminate a printer problem, you must understand the location of the problem. Use the tables in this section to determine the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 83
a small piece of paper is left in the printer, it could cause additional jams. If jams are a recurring problem, see "Solving repeated paper jams" on page 102. Note Loose toner might remain in the printer after a paper jam and cause output quality problems. These should clear up within a few pages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 84
Chapter 5 Problem solving Jam locations Face-up bin Front door and print cartridge area Optional output device Duplexer (inside the printer) Left door (behind output accessory) Tray 2 and Tray 3 Optional Tray 4 Clearing jams 84 Standard output bin (Face-down bin) Optional Tray 1 Right door - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 85
Chapter 5 Problem solving 85 Clearing jams from the input tray areas To clear jams in optional Tray 1 1 Check for paper in the optional Tray 1 area . Carefully check to be sure you have 1 removed all pieces of torn paper. 2 Open and close the right door to reset the printer. 2 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 86
Chapter 5 Problem solving 86 To clear jams inside the right door 1 Open the right door. 1 2 Check for paper and lift the green tab. 4 Remove any paper from this area by pulling it out of the printer. 5 Push the green lever down to original position. 3 6 Close the right door. 5 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 87
Chapter 5 Problem solving 87 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 1 2 Check for paper in the tray area, and remove check to be sure you have removed all pieces of torn paper. 3 Close the tray. 4 Open and close the right door to reset the printer. 2 3 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 88
Problem solving 88 To clear jams in optional Tray 4 1 Open optional Tray 4. 1 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close optional Tray 4. 4 Open and close the right door to reset the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 89
Chapter 5 Problem solving 89 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door and carefully pull out any paper - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 90
Chapter 5 Problem solving 90 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the printer. Be careful not 6 to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 91
Chapter 5 Problem solving 91 Clearing jams from the output areas To clear jams in the standard output bin 1 If the jam extends into the output area, slowly and carefully pull the paper straight out of the printer so that it does not tear. 1 2 Open the left door and carefully pull out any - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 92
Chapter 5 Problem solving 92 To clear jams in the left door (fuser area) 1 If an optional output device is installed, slide it away from the printer to access the left door. 1 2 Open the left door. WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Remove any jammed or - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 93
Chapter 5 Problem solving 93 To clear jams in the multifunction finisher 1 Open the finisher cover. 1 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the printer. 2 3 4 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 94
Chapter 5 Problem solving 94 5 Carefully remove any paper from the printer output area. 5 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 6 7 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 95
Chapter 5 Problem solving 95 9 Close the stapler-unit door. 9 10 Reattach the finisher. 10 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 96
Chapter 5 Problem solving 96 To clear a staple jam from the optional stapler/stacker Note 1 The message JAM INSIDE STAPLER displays on the control panel. 1 Slide the stapler/stacker away from the printer. 2 Open the stapler unit door. 3 On the staple cartridge, squeeze the tabs together and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 97
Chapter 5 Problem solving 97 Note 5 Remove the jammed staple. 76 6 Push the cartridge lever down. 7 Insert the staple cartridge so that it snaps into place. 8 Close the stapler unit door. 9 Reattach the stapler/stacker to the printer. 7 The stapler needs to reload after clearing a staple jam, so - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 98
Chapter 5 Problem solving 98 CAUTION To clear a staple jam from the multifunction finisher 1 Open the stapler-unit door. 1 2 Slide the stapler-unit toward you. 3 Turn the large - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 99
Chapter 5 Problem solving 99 5 Remove the staple cartridge. 5 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the level labeled with a green dot. 6 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 100
Chapter 5 Problem solving 100 9 Reinstall the staple cartridge. 9 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 10 11 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 101
Chapter 5 Problem solving 101 In rare instances, a staple jam might occur in the upper half of the stapler head. 2 1 Follow steps 1 through 4 for clearing a staple jam from - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 102
, problems can occur. 6. Printer might be dirty. Clean the printer as described in the introduce guide on the product CD, or go to www.hp.com/cposupport/. 7. Check that all damaged or jammed paper is removed from printer. Note If paper jams continue, contact your HP-authorized service provider - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 103
is still in the printer memory) allow you to press to print, or to press CANCEL JOB to clear the job and eliminate the message. z If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the introduce guide on the product CD - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 104
Chapter 5 Problem solving 104 Resolving control panel messages Message Explanation or recommended action ACCESS DENIED MENUS LOCKED The printer control a new one. (See the introduce guide on the product CD, or go to w w w. h p. c o m / c p o s u p p o r t / . ) Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 105
. The job will not print and will be cleared from memory. Print the job using a driver for a different printer language, or add the requested language to the printer (if available). CLEARING PAPER FROM PRINTER The printer jammed or was turned on and paper is detected in a wrong location. The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 106
Chapter 5 Problem solving 106 Message Explanation or recommended action CLOSE TOP COVER ON LEFT ACCESSORY The top cover operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 107
Chapter 5 Problem solving 107 Message DISK FILE SYSTEM IS Explanation or recommended action Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts. The disk device is protected, and replace it with a new one. Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 108
IS FULL alternates with READY Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information bin properly. See the use guide that came with the finisher for more information. Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 109
Problem to use a type and size that is available in another tray. MANUALLY FEED [TYPE] [SIZE] alternates with To continue press Load the There is no available memory in the printer. The current job might not print correctly, and some resources (such as downloaded fonts) might have been deleted. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 110
is no active job or buffered data to cancel. NON-HP CARTRIDGE DETECTED Message is displayed for approximately two seconds before the printer is returned to the READY state. The printer has detected that the cartridge is not a genuine HP cartridge, and the message is displayed for approximately 30 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 111
prescribed printed page threshold between maintenance procedures. To ensure optimum print quality, the printer prompts you to perform routine maintenance every 350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. The RAM disk - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 112
, such as trying to download a file to a non-existent directory. ROM DISK FILE SYSTEM IS FULL alternates with READY Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP LaserJet Resource Manager or another - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 113
5 Problem solving 113 Message Explanation or recommended action STAPLER LOW ON STAPLES The stapler device is running out of staples and needs to be refilled. STAPLER OUT OF STAPLES The stapler device is out of staples and needs to be refilled. TRAY xx CONTAINS UNKNOWN MEDIA The printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 114
If job name is unknown, insert UNTITLED. A job cannot be stored on the printer because of a memory, disk, or configuration problem. If job name is unknown, insert UNTITLED. A sent job has a specified size that is not supported by the printer. If the requested paper size or type is not available, the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 115
Chapter 5 Problem solving 115 Message 13.xy.zz JAM IN [LOCATION] 20 sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The printer received more data than can fit in its available - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 116
compliant. For best results, use the HP driver that came with the printer (See "Printer drivers" on page 20). Press to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 117
5 Problem solving guide on the product CD, or go to www.hp.com/cposupport/.) 50.x FUSER ERROR A fuser error has occurred. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or www.hp.com/cposupport/.) Understanding printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 118
temporary printing error occurred. Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or www.hp.com/cposupport/.) There is a problem with the printer memory. The DIMM that caused - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 119
occurred. Press . If the error does not clear, turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) A temporary printing error occurred. Turn the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 120
specified by xx from lifting paper properly for feeding. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) There is a problem with the printer memory. The x value refers to the location of the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 121
in permanent storage. Pressing should clear the message. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The printer NVRAM is full. Some settings saved in the NVRAM might have been reset to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 122
.com/cposupport/.) A critical hardware error occurred. Turn the printer off, and then turn the printer on. If the message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The EIO accessory card in slot x has - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 123
examples in the image defect table to determine which print quality problem you are experiencing, then see the corresponding reference pages to troubleshoot. Note The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 124
Chapter 5 Problem solving 124 Image defect table See "Gray background" on page 126 See "Toner smear" on page 126 See "Loose toner" on page 127 See "Repeating defects" on page 127 See "Misformed characters" on page 127 See "Page skew" on page 128 See "Curl or wave" - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 125
the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z The print cartridge might be almost empty. Replace the print cartridge. Specks Specks might appear on a page after a jam has been cleared. z Print a few more pages to see if the problem - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 126
Chapter 5 Problem solving 126 z Clean the inside of the printer (see the introduce guide on the product CD, or go to www.hp.com/cposupport/) and run a manual cleaning page to clean the fuser (see "Using the printer cleaning page" on page 80). z Replace the print cartridge. z Maintenance might be - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 127
"Supplies status page" on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Repeating defects z Print a few more pages to see if the problem corrects itself. z If the distance between defects - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 128
page (see "Supplies status page" on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Page skew z Print a few more pages to see if the problem corrects itself. z Verify that there are no torn - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 129
Chapter 5 Problem solving 129 z Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see "Orienting media" on page 31). z Make sure that paper type and quality meet HP specifications (see "Specifications" on page 164). z If envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 130
Chapter 5 Problem solving 130 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 131
solving 131 Detecting printer problems Note Troubleshooting checklist z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about an optional HP output device, see the use guide that came with - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 132
are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans Make sure that the printer power is on. Press all the keys to see if one is stuck; are not running. contact your HP-authorized service representative if this does not work. Messages appear - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 133
Chapter 5 Problem solving 133 Situation Solution Printer is turned on, but internal fans are not running. Make sure the line voltage is correct for the printer power configuration. (See the plate next to the power receptacle on the back of your printer for voltage requirements.) If you are - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 134
, return the setting to AUTO. Attempted to use a disk-resident font, but the printer substituted a different font. If you are using PCL, print the PCL Font Page, , use the HP Resource Manager or the Macintosh-based HP LaserJet utility to download the font. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 135
the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Computer software problem. Check that your computer is working correctly by printing from a program you know works, or by printing a plain text file to see if the problem is with your program or with your printer driver. (For - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 136
device, or see the computer user guide for IRDA specifications. z Make sure that the operating system on your computer includes a FIR driver and that your program uses a compatible driver. (Note that complex pages take longer to print.) z Position the HP Fast InfraRed Receiver within the range of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 137
guide on the product CD, or go to www.hp.com/cposupport/ for an HP cable part number.) z Check your network connection. Data light is flashing, but nothing prints. z Make sure that you are using the correct printer driver -based HP Resource Manager or the Macintosh-based HP LaserJet Utility to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 138
of the paper. the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) FIR port status indicator does not light up. z Make sure that the printer is in READY mode - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 139
problems. General repeated stapler jam problems. Job has been properly sent, but the printer will not print. Job has incorrect fonts. Job is not sent to the desired printer EPS file, try downloading the fonts contained in the .EPS file to the printer before printing. Use the HP LaserJet Utility (See - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 140
sure you have loaded the paper correctly. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z If you are printing one-sided copies, in the printer driver. z Make sure that the software is not overriding the printer driver setting. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 141
guide on the product CD, or go to www.hp.com/cposupport/.) z Make sure that you are using the correct printer driver. z Complex print job might still be processing. z Printer the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Close the trays. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 142
in the printer driver. For more information about changing printer driver settings, see the online help. z The paper does not meet the specifications for the output bin (See the introduce guide on the product CD, or go to www.hp.com/cposupport/). Paper jams and paper-feeding problems. z See "To - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 143
still does not recognize optional Tray 4, contact your dealer or authorized HP service provider. Printer does not recognize stapler. Check the cable to the stapler. Make sure it is properly connected at both ends (See "Cabling configurations" on page 148). Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 144
Problem solving 144 Situation Solution Printer draws paper from the wrong tray. z Be sure your program is selecting the correct paper size or type. z Make sure that the driver to both the printer and the computer. If the cable is not correctly configured, see the start guide for configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 145
how your software application is set up, which printer driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See "Installing memory" on page 200). Printer port problem. Check that your computer port is - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 146
problem (see your network administrator). z Check the line voltage to make sure that it is steady and within printer specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Turn the printer example, LPT1). The control panel and driver are not set to the same - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 147
If it is not present anywhere on your system, you can obtain the driver from your Macintosh OS system software CD, from Apple Computer, Inc., or see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Type has been specified as labels, transparencies, or envelopes. z Make sure - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 148
Chapter 5 Problem solving 148 Cabling configurations Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 149
Chapter 5 Problem solving 149 Selecting an alternate PPD This section, to the Chooser. Note If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update Info - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 150
, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 151
print a configuration page, press 22 for five seconds while the printer is idle.) For troubleshooting information, see the HP Jetdirect administrator's guide. HP Jetdirect 610N 10/100TX Print Server If the printer contains an optional HP Jetdirect 10/100TX print server, check to see that the print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 152
Chapter 5 Problem solving 152 1 Use the EIO menu to manually set the link speed (10 or 100 Mbps) and duplex operation, you must set the print server for 100TX full-duplex operation. 2 Turn the printer off and back on and check the print server operation. If the print server fails to link, - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 153
Chapter 5 Problem solving 153 Checking the printer configuration From the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: z Menu map z Configuration page z Supplies status page z - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 154
Chapter 5 Problem solving 154 Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map. Many of these values can be overridden from the printer driver or program. You might want to store the menu map near the printer for reference - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 155
page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 156
. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The content of the configuration page varies, depending on the options currently installed in the printer. Supplies status page Use the supplies status page to obtain information about the toner cartridge installed in - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 157
amount of toner left in the cartridge, total number of pages and jobs processed, print cartridge manufacture date and serial number, and how to recycle HP print cartridges. 3 Other Supplies Information indicates the percentage of the maintenance kit has been used and the HP part numbers. 4 Printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 158
Chapter 5 Problem solving 158 1 2 3 Checking the printer configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 159
Chapter 5 Problem solving 159 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use. 2 font list page.) Note For step-by-step instructions about using printer commands to select a font with MS-DOS programs, see "Common PCL 5e printer commands" on page 212. z Font # - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 160
Chapter 5 Problem solving 160 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk are listed right after the directory line. The files are not necessarily listed in alphabetic order. Checking the printer configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 161
Chapter 5 Problem solving 161 Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 162
occurred due to a problem within a printer personality or due to a printer jam. The second page of the event log is the manufacturing page. This page contains information that might assist HP Customer Care representatives in solving possible printer problems. Checking the printer configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 163
Log and press . Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper path test 1 Press . 2 Use or to scroll to Configure Device and press . 3 Use or to scroll to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 164
Appendix A Specifications 164 A Specifications Overview This section presents some of the printer specifications. Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 165
the third column). The equivalent is 75 g/m2 (28 lb). Shaded areas indicate a standard weight for that grade. U.S. Bond Weight (lb) 17 20 21 22 24 27 28 32 34 U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) 43 24 50 28 54 30 56 31 60 33 68 37 70 39 80 44 86 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 166
42 43 47 53 58 U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) 91 50 100 55 107 58 110 60 119 65 134 74 146 80 U.S. Bristol Weight (lb) 62 67 72 74 80 90 98 U.S. Index Weight (lb) 75 82 87 90 97 110 120 U.S. Tag Weight (lb) 83 91 97 100 108 122 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 167
50 sheets/box A4 (210 by 297 mm), 50 sheets/box Part number C8543X 92296T 92296U C4179A C4179B HP Premium Choice LaserJet Paper Letter (8.5 by 11 in), 500 sheets/ream, 10- sided satin gloss coating. For use with HP Color LaserJet and HP LaserJet monochrome printers. A heavy, super-bright paper for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 168
5-ream carton A3 (420 by 297 mm), 500 sheets/ream, 5-ream carton Part number HPJ1124 HPJ113H HPJ1424 CHP310 HPJ1724 HPP1122 CHP210 CHP220 Description or use Enhances performance for all HP LaserJet printers. Heavier for letterhead, high-value memos, legal documents, direct mail, and correspondence - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 169
Tabloid (11 by 17 in), 500 sheets/ream, 5-ream carton HP Office Paper Letter (8.5 by 11 in), 500 sheets/ream, 10- 17 in), 500 sheets/ream, 5-ream carton Part number HPM1120 HPM115R HPM113H HPM1420 HPM1720 HPC8511 HPC3HP HPC8514 office equipment (laser and inkjet printers, copiers, and fax machines). - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 170
sheets/ream, 10-ream carton Legal (8.5 by 14 in), 500 sheets/ream, 10-ream carton Part number HPE1120 HPE113H HPE1420 Description or use For use with all office equipment (laser and inkjet printers, copiers, and fax machines). Good for high-volume printing. Satisfies U.S. Executive Order 13101 for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 171
Appendix A Specifications 171 Envelope margins The following table gives typical address margins for a Commercial #10 or DL envelope. Type of address Return address Delivery address Top margin 15 mm (0.6 inches) 51 mm (2 inches) Left margin 15 mm (0.6 inches) 85 mm (3.5 inches) Note For the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 172
three menus of the list. Administrators and service technicians will use the other items, which can be protected by a personal identification number (PIN). You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 173
administrators to set defaults, I/O ports, diagnostics, and resets. Printing submenu Print quality submenu System setup submenu I/O submenu Diagnostics submenu Resets submenu z Service menu allows service technicians to monitor printer status and to provide appropriate assistance during - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 174
Appendix B Control panel menus 174 Retrieve job menu Note If there are no private, stored, quick copy, or proof-and-hold jobs on the printer hard disk or RAM memory, the message NO STORED JOB is displayed when the menu is selected. 1 The user is presented a list of user names. 2 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 175
to the online READY state when the page is completed. PRINT PCL FONT LIST Generates a typeface list of all PCL fonts available on the printer. The printer will return to the online READY state when the page is completed. PRINT PS FONT LIST Generates a typeface list of all PS fonts available - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 176
" on page 57. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information, see "Using - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 177
a preferred setting. The default value for each paper type is AUTO. For a complete list of supported paper types, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. CAUTION If you change the fuser mode to HIGH1 or HIGH2, be sure to change it back to the default when - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 178
000. Use the numeric keypad to select the number of copies. Note It is best to set the number of copies from the printer driver or software application. (Driver and software settings override control panel settings.) Set the default image size for paper and envelopes. (The item name will change from - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 179
sheet of paper. For more information, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Allows the user to change the binding edge printer and DUPLEX=ON. This command is used to print on letter-size paper when an A4 job is sent, but no A4-size paper is loaded in the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 180
MANUAL FEED=ON and optional Tray 1 is empty, the printer goes offline when it receives a print job. It then displays MANUALLY FEED [PAPER SIZE]. For more information, see "Manually the HP LaserJet 4 Series printers. DARK: The internal Courier font available on the HP LaserJet III Series printers. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 181
. Allows the user to select default page orientation. Note It is best to set the page orientation from the printer driver or software application. (Driver and software settings override control panel settings.) INTERNAL: Internal fonts. SOFT: Permanent soft fonts. SLOT 1, 2, or 3: Fonts stored in - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 182
Appendix B Control panel menus Item APPEND CR TO LF=NO Values YES NO 182 Explanation Select YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 183
attached Explanation If stapling is requested, indicates where the staple is placed and how many staples are placed. If a stacker is attached to the printer, stapling is not an option. If a stapler/stacker is attached, you can choose the following values: NONE ONE (upper-left corner) ANGLED (upper - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 184
with the HP LaserJet III family of printers. 600: Produces high print quality at maximum printer speed (50 ppm). FASTRES 1200: Produces optimum print quality (comparable to 1,200 dpi) at maximum printer speed (50 ppm). Note It is best to change the resolution from the printer driver or software - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 185
best results. Note It is best to change the toner density from the printer driver or software application. (Driver and software settings override control panel settings.) SMALL PAPER MODE No value to select. When printing narrow media the part of the fuser rollers that do not make contact with the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 186
components (Turns off the display backlight). z When you send a print job, press a control panel key, open a paper tray, or open the top cover, the printer automatically exits PowerSave mode. Note PowerSave turns off the backlight on the display, but the display is still readable. Select the default - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 187
stop printing when out of staples (when a stapler accessory is installed), set AUTO CONTINUE=OFF in the control panel System setup menu. Determine how the printer functions when toner is low. The CARTRIDGE LOW message first appears when the print cartridge is almost out of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 188
has at least 8 megabytes (MB) of memory. OFF: The RAM disk is disabled. Note If the setting is changed from OFF to AUTO, the printer automatically reinitializes when it becomes idle. Includes all languages in the list. When scrolling through the language values, LANGUAGE= should be updated so it is - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 189
Item I/O TIMEOUT=15 Values 5 to 300 Explanation Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 190
only when an EIO device is installed in an EIO slot on the printer (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory product installed. If the printer contains an HP Jetdirect print server EIO card, you can configure basic networking parameters using - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 191
SETTINGS IP ADDRESS n.n.n.n Provides access to parameters that can manually configured from the printer control panel. For manual configuration, CONFIG METHOD must be set to MANUAL. The unique IP address of the printer, where n is a value from 0 to 255. SUBNET MASK m.m.m.m The subnet mask for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 192
Appendix B Control panel menus 192 Item IPX/SPX APPLETALK DLC/LLC Options ENABLE FRAME TYPE SOURCE ROUTING ENABLE ENABLE Values Explanation ON Selects whether the IPX/SPX protocol stack is enabled (ON) or OFF disabled (OFF). AUTO EN_8023 EN_II EN_8022 EN_SNAP TR_8022 TR_SNAP Selects the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 193
FULL Explanation For an Ethernet network only, sets the network link speed and communication mode of the HP Jetdirect 10/100TX print server. The default setting is AUTO, where the printer automatically configures itself to match the network link speed (10 or 100 Mbps) and communication mode (half - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 194
panel menus 194 Diagnostics submenu Administrators can use this submenu to isolate parts, and to troubleshoot jam and print quality issues. Item PRINT EVENT LOG Values SHOW EVENT LOG SET PAPER PATH TEST SERVICE TEST Explanation Generates a localized LIFO (last in, first out) list of the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 195
stored on the HP Jetdirect print server (if installed). This item appears only after the PERFORM PRINTER MAINTENANCE message displays. OFF: The PERFORM PRINTER MAINTENANCE message will be cleared. If you do not replace the printer maintenance kit, the PERFORM PRINTER MAINTENANCE message will be - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 196
be reset to 0 if the user sets the menu item NEW MAINTENANCE KIT to YES in the Resets menu. MAINTENANCE INTERVAL This item allows a service representative to set the page count threshold when the next service is due for the printer. Initially, this will be set at the factory to a value applicable - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 197
used to permanently store downloaded items in the printer, even when the printer is off. z DIMM-based accessory fonts, macros, and patterns. z other DIMM-based printer languages and printer options. Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 198
paper sizes (such as A3, B4, or 11 by 17). The printer has three EIO slots for expanding printer capabilities: z One or more network cards. z A mass storage device, such as a hard disk. For ordering information, see the HP Customer Care section in the introduce guide on the product CD, or go to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 199
print most text and graphics at 1,200 dpi FastRes without additional memory. Add memory to your printer if you: z commonly print complex graphics. z use many temporarily downloaded fonts. z print complex documents. z print two-sided documents. z use advanced functions. z print PostScript documents - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 200
additional memory. Before you begin, print a configuration page by pressing 22 on the numeric keypad to find out how much memory is installed in the printer before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot. Note To obtain 384 MB of memory, you - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 201
. When handling DIMMs, either 2 wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer. To install memory 1 If you have not already done so, print a configuration page to find out how much memory is installed in the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 202
memory and expansion 202 4 Grasp the screws and pull the formatter board out of the printer. Place it on a flat, non-conductive surface. 4 5 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 203
Appendix C Printer memory and expansion 203 7 Slide the formatter board back into the printer and tighten the two screws. 7 8 Plug in the power cord and connect all cables. Turn the printer on. 8 Installing memory - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 204
and expansion 204 Checking memory installation Follow this procedure to verify that DIMMs are installed correctly: 1 Check that the printer control panel displays READY when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. 2 Press 22 on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 205
, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer off. If you do not have an optional hard disk or flash DIMM for storing downloaded resources, you might want to change the amount of memory allocated to each language - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 206
the printer and remove the power cord before installing the EIO cards or mass storage device. 2 Use the graphic for the location of the EIO cards or optional mass storage device, such as a hard disk. EIO 3 EIO 2 EIO 1 3 Use HP Resource Manager to manage fonts on a mass storage device, or LaserJet - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 207
5e printer command syntax z Selecting PCL 5e fonts z Common PCL 5e printer commands The table at the end of this appendix contains commonly used PCL 5e commands (See "Common PCL 5e printer commands" on page 212). To order a PCL 5/PJL Technical Reference Documentation Package, see www.hp.com/support - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 208
backward compatibility is required, HP recommends that PCL 6 printer drivers be used to take full advantage of all printer features. The PCL 5e printer driver in this printer is not backward compatible with older printers that use PCL 5e printer drivers. HP-GL/2 The printer has the ability to print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 209
: Lowercase l: l Number one: 1 Uppercase O: O Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the You must use the exact character and case specified for PCL 5e printer commands. Escape character (begins escape sequence) Value field (contains - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 210
Appendix D Printer commands 210 2 When combining escape sequences, change the uppercase (termination) following is an example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and eight lines per inch: Ec&l3AEc&l1OEc&l8D The following - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 211
). A sample section is shown below. Notice the two variable boxes for symbol set and point size. Note These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 212
commands 212 Common PCL 5e printer commands Function Job control commands Reset Number of copies 2-sided/1-sided printing Command Options (#) ?E Ec&l#X Ec&l#S n/a printing 1 = Duplex (2-sided) with long-edge binding 2 = Duplex (2-sided) with short-edge binding Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 213
Appendix D Printer commands 213 Function Page control commands Paper source Paper size Command Options (#) Ecl#H Ecl#A 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Optional Tray 1 5 = Tray 3 7 = auto select 20 = Optional Tray 4 22-69 = - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 214
Appendix D Printer commands 214 Function Paper type Orientation Top margin Text length (bottom margin) Left margin Right margin (compresses print vertically) # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) 0 = disable 1 = enable Ec&s#C 0 = Enable 1 = Disable Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 215
Appendix D Printer commands 215 Function Display functions On Display functions Off Language selection Enter PCL mode Enter HP-GL/2 mode Font selection Symbol setsb Primary spacing Primary pitch Set pitch modec Primary height Primary styleb Command EcY EcZ Options (#) n/a n/a Ec%#A Ec%#B 0 = - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 216
Appendix D Printer commands 216 Function Primary stroke Wt.b Typefaceb Command Ec(s#B Ec(s#T Options (#) 0 = medium (book or text) 1 Package for symbol set charts, or for more information see www.hp.com/support/lj9000. c. The preferred method is to use the primary pitch command. Common PCL 5e - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 217
Appendix E Regulatory information 217 E Regulatory information Overview z Environmental product stewardship program z Environmental conformity Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 218
quality products in an environmentally-sound manner. The HP LaserJet printer has been designed with several attributes to minimize impacts on the environment. The HP LaserJet printer eliminates: Ozone production CFC Usage The printer uses charging rollers in the electrophotographic process and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 219
the high performance of this printer. This product qualifies for ENERGY STAR®. ENERGY STAR® is a voluntary program to encourage the development of energy-efficient office products. Toner consumption Paper use ENERGY STAR® is a U.S. registered service mark of the U.S. Environmental Protection - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 220
the local HP Sales and Service Office. Recycled paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Media Specifications Guide. See www.hp.com/support/lj9000 for ordering information. This printer is suitable - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 221
/Drum material safety data sheet (MSDS) can be obtained by accessing http://www.hp.com/go/msds and selecting the HP LaserJet icon. If you do not have access to the Internet, call U.S. HP FIRST (fax-on-demand service) for material data sheets: z within the U.S. and Canada, call (1) (800) 231-9300 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 222
E Regulatory information 222 To ensure longevity of your HP LaserJet printer, HP provides the following: Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 223
the product parts are recycled, if possible. For product recycling information, call (1) (800) (340-2445). The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Media Specifications Guide. See www.hp.com/support/lj9000 for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 224
labels fuser mode 177 loading 37 PCL commands 214 printing 48 admin password page, embedded web server 29 agreements, service 222 alerts page, embedded web server 28 alerts, configuring 81 alignment, troubleshooting 128 allocating memory 205 alternate PPD, selecting 149 Apple LaserWriter 8 driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 225
printing 163 selecting 42, 179 troubleshooting 142 black dots, troubleshooting 80, 125 blank pages adding 54 troubleshooting 135 bleeds, printing 49 blinking low 79, 187 out 79 part numbers 167 recycling 220 shaking 80 storing 76 supplies status page 157 toner level, checking 77 usage information - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 226
printer 150 troubleshooting drivers 147 cleaning pages printing 80 settings 185 Clear key locating 12 using 13 clearable warnings settings 187 troubleshooting 87 Tray 4 88 clearing maintenance messages 195 clipped margins, troubleshooting 134 coated paper, HP LaserJet Soft Gloss 167 collation - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 227
printer page, embedded web server 28 connection unit, error messages 109 connectivity options 10 consumables ordering 28 recycling 220, 223 supplies status page 156 contact information page, embedded web server 28 control panel blank, troubleshooting Retrieve job menu 174 Service menu 196 settings, - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 228
49 tray selection 58 tray settings 38, 179 customer support website 222 cut-off pages, troubleshooting 138 D dark setting, toner density 185 Data LED flashing 137 locating 12 not blinking, troubleshooting 144 on, troubleshooting 141 status, interpreting 14 data transmission settings 189 data - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 229
186 management tools 26 not recognized 143 troubleshooting 137 display, control panel 12 distributing toner 80 DLC/LLC protocol stack settings 192 settings 185 Driver Work Space (DWS) 156 229 drivers Apple LaserWriter 20 backward compatibility 208 Chooser, troubleshooting 147 downloading 22 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 230
recognized 143 troubleshooting 137 EIO submenu 190 e-mail page, embedded web server 28 e-mail, receiving alerts 81 embedded web server pages 27 toner level, 14 numerical list 115 settings 187 troubleshooting 103 escape sequences 209 Ethernet cards supported 10 frame type settings 192 event log - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 231
Index FastRes 184 fax-on-demand service 221 features drivers 21, 51 job retention 59 printer 9 feeding modes, trays 55, 58 FIH (Foreign Interface Harness) 10 file directory information on 160 printing 175 film, transparency fuser mode 177 HP LaserJet 167 loading 37 PCL commands 214 printing 48 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 232
76 HP-GL/2 208, 215 HP JetDirect page 161 HP Jetdirect print servers, troubleshooting 151 HP Jetdirect Printer Installer for UNIX 26 HP JetSend IP addresses 155 HP LaserJet Monochrome Transparencies 167 HP LaserJet Paper 168 HP LaserJet Printing System 18 HP LaserJet Soft Gloss Paper 167 HP LaserJet - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 233
Index IBM OS/2 downloading drivers 22 versions supported 19 illegal operations, error messages 106 image quality cleaning memory 200 Windows software, over networks 22 insufficient memory 115 interface problems, troubleshooting 144 internal fonts defined 159 PCL symbol set commands 211 settings 181 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 234
174 stored jobs 62 timeout settings 186 Job Storage Options 59 jobs, cancelling 13 K keys, control panel locating 12 troubleshooting 132 using 13 kits, maintenance gauge 157 messages, clearing 195 ordering 111 Service menu settings 196 L labels fuser mode 177 loading 37 PCL commands 214 printing 48 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 235
31, 32 override A4 settings 179 letterhead fuser mode 177 HP LaserJet Paper 168 loading 31, 32 PCL commands 214 levels, consumables status page, embedded web server 27 supplies status page 156 toner 77 light print setting, toner density 185 troubleshooting 125 line feed settings 182 line spacing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 236
149 communications, troubleshooting 147 drivers included 20 fonts 25 HP LaserJet Utility 25 operating systems supported 19 renaming printer 150 software included 17 maintenance agreements 222 maintenance kits gauge 157 messages, clearing 195 ordering 111 Service menu settings 196 236 manual feed - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 237
Index media curl, troubleshooting 128 default image size, setting 178 error messages 112 first page, different 53 fuser modes 177 HP 167 labels 37, 48 letter, loading 31, 32 margins, envelopes 171 PCL commands 214 prepunched, loading 35, 36 recycled 170, 220 reducing consumption 219 small, - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 238
naming printer from embedded web server 27 from Macintosh Chooser 150 narrow media, settings 185 navigation keys, control panel locating 12 using 13 NetWare Source Routing parameters 192 versions supported 19 238 network administration tools embedded web server 27 HP LaserJet Utility 25 HP Resource - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 239
OS/2 downloading drivers 22 versions supported 19 other fuser mode 177 HP LaserJet 167 loading 37 PCL commands 214 printing 48 overprints, troubleshooting 138 override A4/letter 179 ozone production 218 P page counts resetting from Service menu 196 viewing 155, 162 page orientation default 181 driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 240
156 parallel communications, settings 189 parallel connections error messages 116 supported 10 Parallel input submenu 189 parameterized character, PCL commands 209 parameters, networking 192 part numbers, supplies 167 partial pages, troubleshooting 138 password page, embedded web server 29 path test - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 241
Printer Maintenance message, clearing 195 permanent resources 205 personalities automatic switching 21 default, setting 186 error messages 105 HP- supported 19 point size, font settings 181 portable devices printing from 71, 72 troubleshooting wireless printing 136, 138 portrait orientation driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 242
commands 208 Printer Maintenance Kit gauge 157 message, clearing 195 ordering 111 Service menu settings 196 printer status page, embedded web server 27 printing basic instructions 38 information pages 153 private jobs 60 proof and hold jobs 69 QuickCopy jobs 66 stored jobs 63 Printing Paper, HP 168 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 243
220, 223 redistributing toner 80 refresh rate page, embedded web server 28 releasing jobs private 60 proof and hold 69 QuickCopy 66 stored 63 Remaining from 53 renaming printer from embedded web server 27 from Macintosh Chooser 150 repeating defects, troubleshooting 127 reports configuration page - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 244
157 disk accessory 160 printer 155 resetting from Service menu 196 servers, troubleshooting 151 service agreements 222 Service menu 196 settings configuration page 155 control panel, changing 15 driver 23 restoring defaults 13 saving 51 shared printers, troubleshooting 142 short edge binding - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 245
Index software Macintosh 17 operating systems supported 19 toner level, checking from 77 troubleshooting 135 Windows 17 sources, paper PCL commands 213 selecting by type or size 58 Tray 1 settings 55 special media, printing on 47 specks, troubleshooting 80, 125 speed data transmission settings 189 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 246
settings 192 supported 10 toner density settings 185 level, checking 77 loose, troubleshooting 127 smear, troubleshooting 126 specks, troubleshooting 80, 125 usage information 159 toner cartridges. See print cartridges transfer door, jam locations 84 transparencies fuser mode 177 HP LaserJet 167 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 247
modes, setting 55 first page, different paper for 53 fuser levers, setting 45, 46 heavy paper, printing 49 jam locations 84 jams, clearing 85 labels, loading 37 letter paper, loading 31 manual feed messages, troubleshooting 142 manual feed mode 56 paper size, setting 38 prepunched paper, loading - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 248
Virtual Infrared LPT Port 71 voltage, troubleshooting 133 W warnings clearable, control panel settings 187 e-mail, configuring 28, 81 warranty, extended 222 watermarks 51 wave, troubleshooting 128 Web JetAdmin alerts, configuring 81 downloading 18 firmware upgrades 10 toner level, checking from 78 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 249
Windows software 11 weight equivalence table, paper 165 Wide A4 setting 180 Windows driver settings 23 drivers included 20 FIR printing, setting up 71 HP Resource Manager 26 network software installation 22 software included 17 versions supported 19 wireless printing troubleshooting 136, 138 using - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 250
Index 250
hp LaserJet 9000, 9000n, 9000dn,
and 9000hns
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