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HP LaserJet 9000 HP LaserJet 9000 series printer User Guide - Page 132

Determining printer problems

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Chapter 5 Problem solving 132 Determining printer problems Situation Solution A printer cover is open. Firmly close the printer doors (left, front, and right). Correct size of paper is not loaded. Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans Make sure that the printer power is on. Press all the keys to see if one is stuck; are not running. contact your HP-authorized service representative if this does not work. Messages appear in the display. See "Understanding printer messages" on page 103. Paper is jammed in the printer. Check for paper jams (See "Clearing jams" on page 83). Paper tray is out of paper. Load paper. (See the introduce guide on the product CD, or go to w w w. h p. c o m / c p o s u p p o r t / . ) Printer display is in the wrong language or displays unfamiliar characters. Reconfigure the control panel display language. See the start guide, or press while simultaneously pushing the power switch ON. Hold until SELECT LANGUAGE appears, then release . Use and to select the desired language. Press to save your selection. The control panel display will indicate the printer is ready to use. If the new language does not appear in the display, you might not have pressed to save your new selection. Printer is not turned on. Press the printer control button to turn the printer on (button in). Printer is not working at all. Plug the AC power cord firmly into the grounded power receptacle and into the printer. (Be sure the power source is energized.) Correcting output quality problems

Section	Page
Printer basics	8
Features and benefits of the printer	9
Layout and basic operation of the control panel	12
Interpreting control panel lights	14
Using control panel menus	15
Paper handling users LED status interpretation	16
Helpful printer software for increased printing flexibility	17
Windows software	17
Macintosh software	17
Printer drivers	20
Software for Windows	22
Software for Macintosh computers	24
Software for networks	26
Home pages	27
Device pages	28
Network pages	29
Printing tasks	30
Orienting media	31
Basic printing instructions	38
Selecting the output bin	40
Selecting an output location	42
Printing envelopes	43
Printing special paper	47
Printing letterhead, prepunched paper, or preprinted paper (single-sided)	47
Printing labels	48
Printing transparencies	48
Guidelines for customsize paper, card stock, and heavy paper	49
Printing full-bleed paper	49
Advanced printing tasks	50
Overview	50
Using features in the printer driver	51
Different first page	53
Blank back page	54
Printing multiple pages on one sheet of paper	54
Customizing optional Tray 1 operation	55
Printing from optional Tray 1 when the loaded paper is requested	55
Manually feeding paper from optional Tray 1	56
Printing by type and size of paper	57
Benefits of printing by type and size of paper	57
Job retention features	59
Printing a private job	60
Releasing private jobs	60
Deleting a private job	61
Storing a print job	62
Printing a stored job	63
Deleting a stored job	64
QuickCopying a job	65
Printing additional copies of QuickCopy jobs	66
Deleting a QuickCopy job	67
Proofing and holding a job	68
Printing the remaining copies of a held job	69
Deleting a held job	70
Printing with the optional HP Fast InfraRed (FIR) Receiver	71
Setting up to print with Windows 9X	71
Printing a job using FIR	72
Interrupting and resuming printing	73
Making booklets	74
Printer maintenance	75
Overview	75
Managing the print cartridge	76
Non-HP print cartridge	76
Print cartridge authentication	76
Print cartridge storage	76
Checking the toner level	77
Print cartridge conditions	79
Print cartridge is low	79
Print cartridge is out	79
Problem solving	82
Overview	82
Clearing jams	83
Clearing jams from the input tray areas	85
Clearing jams from the duplex printing accessory (duplexer)	89
Clearing jams from the output areas	91
Solving repeated paper jams	102
Understanding printer messages	103
Resolving control panel messages	104
Correcting output quality problems	123
Preventing wrinkles on envelopes	130
Detecting printer problems	131
Determining printer problems	132
Software, computer, and printer interface problems	134
Cabling configurations	148
Selecting an alternate PPD	149
Communicating with an optional HP Jetdirect print server	151
Checking the printer configuration	153
Menu map	154
Configuration page	155
Supplies status page	156
Usage page	157
PCL or PS font list	159
File directory page	160
Jetdirect page	161
Event log page	162
Printing a paper path test	163
Specifications	164
Overview	164
Control panel menus	172
Overview	172
Retrieve job menu	174
Information menu	175
Paper handling menu	176
Configure device menu	178
Printing submenu	178
Print quality submenu	184
System setup submenu	186
I/O submenu	189
Diagnostics submenu	194
Resets submenu	194
Service menu	196
Printer memory and expansion	197
Overview	197
Determining memory requirements	199
Installing memory	200
Checking memory installation	204
Saving resources (permanent resources)	205
Installing EIO cards/mass storage	206
Printer commands	207
Overview	207
Understanding PCL 5e printer command syntax	209
Combining escape sequences	209
Selecting PCL 5e fonts	211
Common PCL 5e printer commands	212
Regulatory information	217
Overview	217
Environmental product stewardship program	218
Protecting the environment	218
Environmental conformity	223