HP LaserJet P4510 Service Manual - Page 294
Control-panel messages, Table 7-9
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Control-panel messages Table 7-9 Control-panel messages Control panel message Description Recommended action 10.10.00 SUPPLY MEMORY ERROR The product has experienced a print cartridge 1. Ensure that the cartridge is a genuine error. HP print cartridge. 2. Verify the connector at J74 on the DC controller PCA is securely connected. 3. Replace the print cartridge. 10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE For help press At least one shipping lock is installed. 1. Open the top cover. 2. Pull the tape and then remove the print cartridge. 3. Remove the orange tabs from the print cartridge. 4. Remove the plastic insert and foam from the print cartridge area. 10.XX.YY SUPPLY MEMORY ERROR For help press 5. Reinsert the print cartridge and then close the top cover. An error has occurred in one or more of the ● product's supplies. Values of XX and YY are listed below: ● XX00 = memory is defective Turn the product off and then on to clear the message. Replace the print cartridge. XX01 = memory is missing YY00 = cartridge 11.XX INTERNAL CLOCK ERROR To continue press OK The real time clock has experienced an error. 1. Power cycle the product to see if the message clears. 2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number). 3. If the error persists, replace the formatter PCA. 13.01.00 Jam in Tray 1 The Tray 1 pickup roller or solenoid might not 1. be working correctly. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates. 2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly. 3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen 280 Chapter 7 Solve problems ENWW